Scoot

✅ Trip Verified | Scoot is another budget airline which operates from Singapore, and is a competitor of Jetstar Asia. It's affiliated with Singapore Airlines. It pays to pay for board me first, which givers you priority check in to beat the long queue, as well as being amongst the first to board first, so that you may secure overhead locker's space. Service is great, in many ways no different to some regular airlines. The meals however, is an area which they don't really shine. It's ok, just that it cannot compare with Jetstar Asia, which excels in this area. Other than that, everything is just the same, get you from A to B at a reasonable price (but do shop around first). At both SIN and HKG airports, aero bridge is used, which adds value to the flight experience.

✅ Trip Verified | As much as I like and enjoyed travelling with Scoot, this is my worst encounter with their call centre. I’ve been issued with 2 vouchers due to the refund of the seats that I purchased for the past flights. Firstly, I do not have the option to choose refund of cash or refund back to my credit card. Secondly, if I proceed to redeem the vouchers, I have to pay the balance with a credit card, incurring a processing fee of $40, when I can have a choice to pay the balance via PayNow or through AXS machine, having to pay a much lesser processing fee of $4/$6. This is ridiculous!! I called the call centre and all they can do is to apologise for the inconvenience but they cant solve this issue that I am facing. Call centres are suppose to help to solve and reduce the problems that passengers are facing but I’m appalled that “sorry” is the only solution that Scoot can provide. Very disappointed passenger.

✅ Trip Verified | Sydney to Berlin via Singapore. They denied me to fly and would not make any concession to rebook me, losing me not only their cheap flight but all the connecting travel. I have traveled twice to Europe in the last 16 months using my passport that was water damaged on a hike in New Zealand two years ago. No immigration offices in New Zealand Germany England Italy Sweden And Australia have flagged it and the officious duty manager would not let us check it with the anyone in immigration. I understand the airline can get in trouble if they let a damaged passport get through. But on return to Canberra where I thought I would have to apply for a passport from scratch because it was so damaged, it was fine for just a renewal. We were not the only people having problems we watched a family brought to tears by one of the other booking agents. No food, no water, no service, no power,no Tv, no blankets,no pillow, no baggage, no care. No flight for me.

Not Verified | I booked my flight to Kuching from Singapore and this is not the first time I’ve flown with scoot. Don’t expect good service. We arrived at least 3 hrs early, asked if we could be moved to the front a little bit and got a front seat. Everything went well until they’ve decided to take that back and moved us 20 seats to the back with a condescending tone in front of all of the customers shouting whether we’ve paid for the front seat or not. So regardless whether I’ve purchased this seat or not, I’ve still paid for my ticket.

✅ Trip Verified | I booked a ticket Bangkok to Singapore return at the same time from the Scoot website. As I normally do I checked the spelling of my name and the dates to make sure I hadn't made any mistakes and then paid by Visa. I checked to see which airport it flew from as there are 2 airports in Bangkok, most low cost airlines fly from Don Meauang Airport but some are located at Suvarnabhumi. I noted that this flight took for from Suvarnabhumi Airport. What I didn't check was the airline that the return flight landed in. This turned out to be Don Meauang. Yes, this was shown on the itinerary but I think it's a bit misleading. I never expected it to be a different airport and from reading complaints online a lot of people are thinking the same as me. I ended up having to pay for a taxi at Midnight on the return date to get to my car (40 minutes away). When I called Scoot to complain they were polite but said that it's my responsibility to know which airline the flight arrives at. Needless to say I'm not pleased by that type of response and Scoot will now be my last choice for air travel. They can't be trusted.

✅ Trip Verified | Kansai to Singapore on 2nd July. If you like a great dose of uncertainty before you fly, then Scoot is the perfect airline for you! For a 19.35 flight, we found out our flight is delayed 1hr 40 mins! Before the gates open, we get another surprise delay again!

✅ Trip Verified | I have taken Scoot multiple times not because they are fantastic but due to the affordable cost. The staff were generally grumpy and unpleasant on both flights inbound and on the return. To sum it up: Scoot is the equivalent of Ryanair in Asia. I napped most of the outbound flight and did not eat or drink. My seat did not recline. I was hungry on the return flight and the staff got angry when my contactless card was declined, and prodded me to hurry up as I went through my carry on backpack to fish out my wallet for change- only to fall short by 10 cents and I had to pay in USD. I apologised and the attendant muttered something under her breath, dropped my items down on the table even as I said thank you, she walked away in a huff. Terrible customer service. The crew only cleared trash 30 minutes prior to landing so I was forced to sit with my box of pot noodles and soiled napkins for a good 90 minutes after eating. In addition, the staff kept barking out orders on the PA saying no outside food is allowed. Are we children in elementary school? Ugh. Overall, terrible service.

✅ Trip Verified | Singapore to Jakarta. Plane left and arrived on time. The bare-bones facilities were not much of an issue on this short flight, so unlike on long-haul, Scoot was fine for this journey.

✅ Trip Verified | Plane both left Berlin and arrived at Singapore over an hour late. As bare-bones a budget flight as they come. Seats thin, stiff and uncomfortable. No debit cards accepted on board so couldn't purchase anything. Not even shared monitors to show the plane's progress on such a long-distance flight. Even to watch the paid entertainment program you must download an app and watch them on your own cell phone or other device. The only positives: ever-present polite Asian crew and generous free hand luggage allowance.

Not Verified | Melbourne to Denpasar via Singapore. This is a budget airline so you get what you expect. In saying this, all flights were on time, departure was easy and carry on allowances are 10kg instead of the usual 7kg. Seats were ok, except no head rest, which you have to pay extra for. You also had to pay extra for food, water and any other beverages. Inflight entertainment was also at an additional cost as well as a blanket and pillow. You pay for a seat and that's literally all you get. Seats on the Dreamliner had better than average leg space however flights on the smaller A320 plane (DPS- SIN) were very tight. I would fly again for short haul flights, but i think for an 8 hr flight I need a blanket, meal and some sort of in flight entertainment included.