Scoot

✅ Trip Verified | Singapore to Melbourne. Scoot rescheduled my original flights in October 2019 to an entire day later for Both my outbound and inbound flights. This was totally unsuitable for me so I tried to find a different flight that flew on the same days but there were no longer any Scoot flights. Alternative options would be on different airlines. As I had made my booking through a travel agent, nothing was offered to me, even though I paid the same amount than I would direct. Not even to accommodate me on a partner airline (something I believe would have been offered IF i'd booked direct) and I'm left to bear the cost of something that was entirely on the blame of the airlines. Call Support center staff were not helpful at all and kept directing us to email in (from previous experiences, this never gets responded to on time and help is minimal). I think their customer service is really horrendous and they provide nothing of value when customers are in urgent need. Even as a budget carrier, the very least you could do is train your customer service officers so they know what to do and not shifting the blame elsewhere.

Not Verified | We booked two flights with Scoot - one from Berlin to Singapore, one from Singapore to Melbourne. A lot of things have been missing. We already knew that they won‘t offer us any food for free, but we expected something to drink, at least water. Nothing was given to us on either flight. The staff was unfriendly. It was impossible to close the blinds, so there was light constantly. There was no opportunity to charge your phone for free (only for 5$) and no TVs. If you order a meal for 13€, you only get one dish (very small), a bottle of water or a coke and one dessert, e.g. a friend got a 15g pack of crisps, we got a “Ritter Sport” chocolate. I can accept all of these things for a cheaper price, but I expect to get at least some water. On our second flight, they promised we could fill up our water bottles in between the security check and before going into the plane, but then they said it’s too late and we’ve been in there with nothing. So if you come prepared, you can choose Scoot, but I wouldn’t recommend it.

✅ Trip Verified | The flight I took from Bangkok to Tokyo was a second half from Singapore to Tokyo Narita via Bangkok Don Muang. The boarding process was confusing and disorganised. The aircraft was new and the the cabin was clean. The seat was fairly comfortable but the legroom is average. Luckily, the flight was fairly empty so I got my whole row for myself for sleep (this was an overnight flight). The seat contained magazines, safety card but no air sickness bag. The price of the food and anything else was expensive. The cabin crew were friendly but not motivated. The flight departed and arrived on time. The toilet was clean but very small. Nothing really special in this flight as this is a red-eye flight. Overall, this flight was average and pleasant flight.

✅ Trip Verified | Sydney to Singapore. I found Scoot to be better than some other economy airlines. Check in was quick and easy, the flight was on time, staff and cabin crew courteous and friendly, and prices for on board menus we're fine. A great experience and I will definitely travel Scoot again.

✅ Trip Verified | Singapore to Surabaya. Flight departed and arrived about 45 minutes late. No Indonesian customs forms were provided to passengers, which is unusual. Other than these, it was a usual budget flight with no free food and jaded crew.

✅ Trip Verified | Gold Coast to Singapore. Was due to be traveling to Singapore for just 1 day. Taking my wife’s parents out of the country to comply with immigration laws and then returning to Australia. Everything seemed normal, we booked online and entered all information including passport details and expiry. Arrived at the airport and Scoot said I could not travel due to my passport only has 5 months before it expires. Why did they not tell me this when I entered my passport details onto their website when booking? I could have organised another one in time as we had months from the time we booked the tickets. They told me it is common knowledge and I should have known this and that is is in their contracts. So we lost 3 return tickets and accommodation totaling $3,824.They could and should have their web developers enter a simple script that alerts anyone to this fact when entering their passport expiry date. I do not recommend Scoot.

✅ Trip Verified | Ipoh to Singapore. First time in Malaysia and not sure what expect. At the airport ground staff were very friendly and helpful. On the aircraft again friendly and helpful. If I visit Asia again and need to use an airline then I would certainly consider Scoot

✅ Trip Verified | Jakarta to Berlin via Singapore. On the website it says that it includes a large suitcase (in general) and then that in economic it includes two handbags (I think I remember well). In addition it puts several options of weight: 1 without weight, 2 20 kg (don't remember €), 3 25 kg (don't remember €), etc. Which let me to think that if I carried 15 kg of checked luggage I didn't have to pay, and in fact, I had finally to pay €100. This comment may not show what I try to explain, but if you see it on the website it will be understood. In addition, paying food were shown on the website, and I also thought it would be an extra, because of course, paying your 12h flight ticket, how could it be so they do not give you a minimum of food and drink?

✅ Trip Verified | Singapore to Guangzhou. My first Scoot flight. Not bad to be honest. I had a meal and suitcase included in my ticket. Food did not look great but was hot and very tasty. Cabin crew attentive and friendly. New clean aircraft. Seats not too comfortable but leg room surprisingly good. No IFE for this low cost carrier. For a short haul flight of under 4 hours Scoot was acceptable. It is not like it’s big sister and there is a difference but if price is your bottom line then Scoot may be just the ticket!

✅ Trip Verified | Phuket to Singapore. Don’t take scoot often, But always feel the cabin crew are the best. It’s common that passengers carry heavy luggage on board, although it’s cabin size, but heavier than the allowable weight of 7kg. No matter how full the flight and how full the overhead compartment, they will try to help passengers to put the luggage into the compartment. Suggest all the ground check in counter to check passengers hand carry and weight, when necessary, force them to check in the overweight Luggage.