Scoot

✅ Trip Verified | Singapore to Sydney. Terrible, avoid at all costs TR2 route, the plane had issues had to exit the plane and reboard another. I'd rather poke my eyes out than fly Scoot ever again. Zero communication from crew. I'd rate this company zero out of ten, but it won't allow it so 1 star it is. Avoid at all costs.

✅ Trip Verified | Penang to Singapore. Seats are slightly better compared to AiraAsia. However, priority privilege such as board me first was not given after purchasing. Flight experience was acceptable for low cost carrier flights.

✅ Trip Verified | Singapore to Nanjing. Scoot is a decent airline when they're on time, but the problem is that they often aren't, or force you to accept changes in their schedule at their mercy. Scoot offer a wide variety of destinations at a very competitive price point using very new aircraft, but the biggest problem with them is that they change their schedule often.

✅ Trip Verified | Our flight TR 465 from Kuala Lumpur to Singapore scheduled to depart on 25 Oct 2019 at 10.20pm was delayed to 11.30pm and then delayed to 12.10am - now they just announced will depart at 1.10am. Do they have any concerns on passengers inconvenience.

✅ Trip Verified | I was notified early in the morning that my return flight from Bangkok to Singapore had been rescheduled from 1700 to 1925. Since there were no updates during the day I made my way to the airport arriving with ample time to spare at 1630. I was shocked to be told at check-in that the flight was further delayed to 2235. Now I have no choice but to waste 6 hours with nothing more than a spurious apology from the ground staff who appeared just as blur as the frustrated passengers. My simple question to the airline why were there no updates after 0530 .. is it not common courtesy and indeed normal procedure to keep passengers informed so that even if they cannot do anything about the delay at least they don't have to have salt rubbed in by having to waste time waiting in a crowded and noisy substandard airport? Treating passengers like rubbish.

We traveled as a family of 4 from Taroko to Taipei for return flight to Singapore on Tue 19th Oct 2019. Due to the length of the journey and the numbers of transits we had to make, we were unfortunately slightly late at check in - just before 3pm, 5min late to be precise. The ground staff refused to let us check in and offered no help and advice on the return options. The male staff who claimed to be the supervisor in charge has the worse possible service attitude - he was aggressive and unpleasant. He is the worst service staff I have come across in a very long time. It’s not clear whether he is an employee of Scoot or belongs to a contracting company. In either case he should be replaced because he is a very negative representation of Scoot in Taiwan.

Not Verified | Taipei to Singapore. A terrible experience with Scoot. Firstly, it not available to online check in Taiwan, yet there is no warning given at the purchase. My flight was at 23:40, I arrived at 22:15, the check-in counter was already closed. There was still 1hr 15 min away from the flight off. There was no way for me to contact Scoot Taiwan nor I can purchase the next flight at the counter. It was the worst experience ever!

✅ Trip Verified | Singapore to Ho Chi Minh City. I realize this is a budget airline so my level of expectation was already quite low. I’ve been flying with them every week for work and the staff, particularly the ones at the ground are one of the worst I’ve seen. Has no organized policy or set manuals- will charge you extra fees randomly or make your life miserable based on how they feel that day. If you complain, they will not apologize nor will they at least try to look into your issue. All you’ll get is an attitude or even worse they may make your life more miserable.

Not Verified | Trichy to Singapore. The flight was delayed 1/2 an hour. The seats were cramped. The food was expensive. The crew was nice, but not motivated. Seats were ok, but not too comfy. But it was worth the price.

Not Verified | So so so bad. Scoot has rescheduled my flight, not once, not twice, not three times but 4 times! I had to skip a meeting and leave one day earlier to make it on time in Singapore. I must have called the customer service 4 times because of the problems they put me through and when I asked for compensation they just told me the usual "you have 3 solutions concerning a rescheduled flight". Didn't even offer an additional suitcase or an upgrade. Just to make it clear, Scoot will provide you with 4 different flights for one day, but will cancel it if is not full and just reschedule your ticket, until there is only one flight a day. Just an advice if you are traveling with Scoot, have your entire day available for them because they will treat their customers as if the only thing they had to do was take their flight. Scheduling is apparently not important. Will never ever ever book with this company again. Not trustworthy at all.