✅ Trip Verified
| I have had a mixed experience flying with Scoot. My flight to Athens from Sydney was uneventful and easy, however my inflight meal which I purchased at the time of booking the ticket was quite rubbery and not hot. This isn’t something I’d write a bad review over, however my experience on the return flight back to Sydney has been absolutely atrocious. After attempting to purchase additional baggage online multiple times on separate devices the website failed and crashed many times. I was finally able to get through and pay for my extra check in luggage ($123) the night before the flight. Upon arriving at the airport to check in on time, I was told I was unable to because o had an outstanding balance of $83 to which they couldn’t tell me what it was for, but “if I didn’t pay, I wouldn’t fly”. Not only could they not explain this fee, the attendant who was handling this issue seemed to be incompetent with their system and couldn’t get it to work. Although I wasn’t exactly sure what was going on because she ignored me as if I wasn’t there and would stop intermittently and fill a stapler with fresh staples! This went on for so long that I had my baggage given back to me and told I had missed check in and now had missed my opportunity to get my flight. There was zero communication to myself as the customer, no attempt by the staff to be helpful or treat this as an urgent matter to assist me in getting this issue sorted out, and no apology for the fact that this was an operational fault of Scoot as an airline. I was upset at the fact that I had now missed my flight, and the attendant that had been supposedly helping me simply rolled away in her chair and sat behind a desk messing with receipts. Not to mention the huge line of frustrated and ignored people behind me waiting for assistance for a separate flight. I can’t believe how horrible this experience was as a customer. I hope the airline improves on this in the near future, because I’d hate for anyone else to have to go through what I experienced today.