✅ Verified Review
| My wife and I flew from Perth to Japan with Scoot in Feb 2017. We booked with Scoot as they had convenient flights to our destination and flew through Singapore Changi Airport (No.1 in the world according to us). We were flying Scoot Biz there and back, mainly for my wife's comfort. My wife has mobility problems, so we advised Scoot that we'd need Special Assistance at each airport we used (5 in all). Being that Scoot is a Low Cost Carrier, I was a bit dubious that they'd be reliable in actioning this request, but I'm very pleased to report that not only did they give us Special Assistance at every stage, but I'd have to say it was brilliant Special Assistance. Whether it was at the airport, where the service is provided by a contract company, or in the air, the service was nothing short of exceptional. I'd like to make special mention of the cabin staff on all of our flights. The girls in the cabin (no boys on our flights that I saw), were absolutely wonderful. My wife only had to blink and they sprang to her aid, helping her getting on and off the aircraft, as well as being continually attentive on board. I couldn't fault their service ethic and they were genuinely happy to help her, whenever she needed it. Operationally, every flight was ontime and their Dreamliners were beautiful aircraft to fly in. Just prior to our return to Australia, one of their Dreamliners was hit and damaged by another aircraft, in a ground handling incident at Changi. I thought that this may lead to delays on our flights, as I'm sure they fully use their 12 aircraft, but it had no obvious effect for us. Scoot was world class and any full service airline wouldn't have been able to do more for us than Scoot did. My wife and I were very satisfied with all aspects of Scoot's service and will definitely continue to use them and will encourage others we come into contact with, to do likewise. Extremely well done Scoot!