✅ Verified Review
| Perth to Hong Kong via Singapore. I made a online booking for my son and myself. Although I was on the Scoot Website, I booked Scoot on the Perth - Singapore sectors but the Singapore - Hong Kong sectors were with Tiger Airlines. I paid for food on the Perth to Singapore sector and the Singapore to Perth sector. As well as seat allocation, so I could sit next to my son. I also paid for extra legroom (it was 79 AUD for each seat allocation with legroom on the Perth - Singapore return sectors. When we boarded in Perth, we were allocated our seats, but advised that we didn't order any food. As I didn't print out a hard copy of my reservation, I had no leg to stand on, and as had no wifi could not retrieve my booking. When I got to Singapore, they advised, that I had cancelled the meals (even thought I had been charged for them.) I ended up paying again for meals on board with cash. Was annoyed when I got to Singapore that we were flying Tiger, I thought we were flying Scoot. Before we returned I rang Scoot (was on hold and on the telephone call for just shy of 2 hours) to try and reinstate my meals. Scoot advised that I could not get a refund for the food not used on the first sector and now they could not guarantee any food on the return sector as was inside 72 hours. (I thought issue was resolved in Singapore on the way up), I was actually ringing to see why a seat hadn't been allocated out of Hong Kong for me as I had paid for it. I was advised that I had not paid for a seat. When we got to Singapore and was issued with boarding cards for the Singapore - Perth sector our seats were not where we had paid to sit. When I queried this, I was advised that "we are just ground staff, we cannot do anything, and you will need to put it in writing". I did this when I returned to Perth. Only to be advised by Scoot by email 2 weeks later that they were "sorry for the inconvenience" would give me a voucher for the value of 50 Singapore dollars (even thought on face value I paid $82 Singapore Dollars for each seat), and nothing was mention of the food that was not provided ($36.00). In total I spend $192.00 Australian Dollars for services I didn't receive. I will not be travelling on Scoot again.