✅ Verified Review
| Took a business class from Singapore to Athens return. We booked our flights pretty early, couple of months ago prior to the flight and booked our seats for the flight. Paid about SGD 2.2k per person. From Singapore to Athens, the quality of service and the standard of the service was way below par. The air stewardesses do not know what they were doing, some told us that we could have free flow water, some then told us that actually they do not serve water unless we purchase. Thereafter when it came to meal time, the stewardesses were clearly unsure of what was on the menu, i.e. we were offered the choices of pumpkin or turkey wrap, but actually, it was a pumpkin and turkey wrap. As it was an overnight flight, we were woken up 4 hours before the arrival for our meals, which was a little annoying for some of us whom have given them instructions that we didnt want our meals. From Athens to Singapore, during check in, we realised that our first row seats were given away to customers who did a 150euro upgrade. It was unprofessional of this airline as we booked our seats way in advance, paid much more for our business class seats, and the walk-in customers whom came by the counters, decided to pay for the upgrade with simply 150 euro, and yet they could take our seats which we have chosen beforehand. And we can all foresee, the counter staff, ground staff etc all said they cant do anything about it. We sent in a feedback to Scoot and as we can all expect it, there wasnt any response from them. We met another passenger who also told us that Scoot just cancelled his flight. Word of advice: If you really have to travel via business class seats, choose the first row as the rows 2 and 3 are not worth the heavy price tag. There wasn't any certainty and your seats can be given away to others.