✅ Verified Review
| Bangkok to Kansai. Due to the fact that I was in a tour group, I couldn’t choose the airline I was flying. I wanted to fly Thai Airways, however that wasn’t possible. On a timeline scale, I reserved an extra ticket for my Mum in business, as it was on sale at the time. It was only $200 on the first sector, so we brought it. It would also benefit me and my brother by having an empty middle seat. Initially, I asked for an exit row, and got the best seat, 4J and 4H. However, the boarding passes they printed us were the flimsy receipt type. Once I got on board, the flight attendant at the door greets you, and find out that there is someone occupying my seat. I call the purser, and she is unwilling to help and throws the responsibility at ground staff. They then say that this was a double seat assignment and that I had to sit in row 15. The seat itself isn’t appealing, and some short haul aircraft have better seats. I could’ve paid extra for seats with extra legroom, but since it was a group booking this had to be done at check in, and inevitably led to the double seat assignment. Luckily, the scheduled aircraft to fly this flight was a 2 month old 787. But the plane looked like it had suffered years of abuse! The most annoying thing also mentioned in previous reviews are the call button/light switch, awkwardly placed on the armrest. I understand the 787 doesn’t have call buttons on the ceiling, but can’t you find a better place for it? After takeoff, I order a lasagne and pasta for my brother. The lasagne tasted unappetising, while the pasta tasted really bland. A little bit later in the flight, I had Ice cream for dessert and also nachos prior to landing. All this food set me back 50 Singaporean dollars. The equivalent amount of food on AirAsia would only cost me a third as much, and also tastes better. On the flight from Tokyo to Bangkok, the staff at the check in were friendly like Japanese people are, and I requested an extra legroom seat, and found out I wouldn’t be charged for it since the flight was overbooked. However, my brother wasn’t allowed to sit there, so we asked if he was allowed to sit in The “ScootInSilence” zone, which he wasn’t allowed to, even though he was 13 and the minimum age to sit there is 12. There was a lady and her daughter talking in Japanese in the counter next to us, and later in the flight, I saw her and her daughter (who looked like she was 10) sit in the scoot in silence zone which made me question if I had a language barrier, even though the guy at the counter wasn’t Japanese. The crew on this flight were much more friendly, but still considerably cold. I went to have some conversation in the galley, and after 2 minutes of pleasant conversation they all had their backs turned on me. Scoot is a horrible choice and I would pay much more in order to be able to avoid it. Not worth the $500 I paid round trip.