Saudi Arabian Airlines

✅ Trip Verified | Riyadh to Dubai. Flight delayed by 45 mins. For some strange reason the crew gives the earphones only after take off, especially when the flight is getting delayed

✅ Trip Verified | Singapore to Istanbul via Jeddah . Grabbed a relatively cheap flight price to Istanbul from Singapore through Skyscanner. The seat was much bigger than the seat I had I when I was flying in Lufthansa. I am a vegetarian, hence I preordered vegan meal. It was not the best airline food I tasted but was not bad. It was not very filling to be honest. The salad was the same for all my flights. Crew were rather nice and smiled at everyone despite race, religion or gender. Toilet wasn't the cleanest aircraft toilet I have used but was tolerable. My baggage was delivered on one piece without any delays or damage. My flight from Singapore to Istanbul was delayed by 20 minutes but managed to land on time. My flight from Jeddah to Singapore, however, was delayed by an hour and landed 45 minutes later than the actual landing time. I could not change my meal preferences online hence had to call customer service to change my standard meal to a vegetarian meal. They promptly helped me to change without any issue. Overall, it was worth the cheap price. If I am on a budget, and the fares for Saudia is relatively cheaper than other airlines to my destination, I would definitely fly with Saudia again. However, If I am seeking a very very luxurious flight experience or need a very satisfying vegetarian meal onboard then its best to give Saudia a miss.

✅ Trip Verified | Saudi Arabian Airlines from New York JFK to Dhaka via Jeddah. Horrible customer service. Delay after delay. My initial layover was 7 hours, and then they increased it by 4 hours. And then on top of that another 3 hours. The attendants in the airport are of no help, and don’t listen to what we have to say or accommodate our needs. They didn’t offer to explain the services. To my understanding most airlines provide hotels for any 8-12 hour layover. You have to pay to sit in the lounge area. Otherwise you’ll be sitting on the floor. The representatives don’t even bother showing manners, they just avoid being asked any questions.

✅ Trip Verified | Beirut to Jeddah. The worst flight. Delayed more than 5 hours. Staying inside the flight 2 hours and then getting out of it. Staff are not professional anymore. Bad service

Not Verified | Abu Dhabi to Riyadh. One of the worst airlines. Delay after delay every week for the same flight. These guys running the airline operations should be fired. First a couple of hours of delays, very old aircraft (seems from the 90s) and at arrival no sky bridge and we had to wait outside the plane for a bus to pick us up.

✅ Trip Verified | New York to Dhaka via Riyadh. An old plane from Dhaka to Riyadh, from Riyadh to New York they provided a nicer one. We thought it was just for this time but when we came back, the same thing happened again. Good plane and services to / from New York and old plane and bad service. We think there is a discrimination between the service. The screen in front of my seat didn't work, seat doesn't recline. And the food wasn't so good as New York to Jeddah.

✅ Trip Verified | New York to Abu Dhabi via Jeddah. Saudia is an absolutely terrible airline. On a stop-over in Jeddah I was humiliated by Saudia staff. In addition I had to buy a new ticket for an additional 1K USD. On a stopover from Jeddah, the gate for my connecting flight (business class ticket) closed before the 20 minutes deadline so I missed my connection. When I asked to be placed on the next flight I was mistreated. Saudia staff were not able to provide me with information on the next flight or rebook me. I couldn't rebook myself on another airline as I did not possess a visa to leave that terminal (which is only Saudia). Instead a staff group of 5-6 men laughed at me on numerous occasions. I was repeatedly told that the only solution was to sleep on the floor and wait for the next morning's flight (they never gave me an answer on why they couldn't rebook me now, but could magically do so for the next day). Several different staff members claimed to be the "manager" and sent me around in circles around the airport (I crossed security over 5 times) only to be sent back to the original "manger". This whole process took ~4 hours. The only solution to this ordeal and to get out of Jeddah was for my husband to spend another 1K to buy a new ticket (the Saudia staff in Jeddah were not even able to arrange for me to purchase a new ticket at the airport). I was finally able to get a "manager" to print my boarding pass, as I was also refused this service by several others. Upon arriving in the UAE, my luggage was lost for several days. This was a terrible experience, one that I would never expect from a Skyteam Alliance partner. Do yourself a favour and never use Saudia.

✅ Trip Verified | Riyadh to Manila return. After the take off our entertainment screens did not work. After restarting it 3 times, the staff came and said sorry they cannot do anything and they cannot move us as the flight was full. Fine, a 9 hour flight with a 4y old with no entertainment and not even an apology. When it came to the meal before arrival, choice between fish or chicken were on the menu. But just our luck, they were out of chicken half way through the service and being allergic to fish I had to go hungry. That was they first experience - second experience came on the way back from Manila to Riyadh. First the seats we booked online with online check in has been moved as they changed aircraft. Again after take off, our entertainment screens did not work. When we asked the staff about it the response was sorry it does not work. I asked to speak to the supervisor onboard and after a long talk he finally moved us to another seat. Now the audio did not work. I spoke to the supervisor again and he promised to make the note to the airline. How must we not have entertainment for another 9 hour flight that we paid for? When the meal came again before arrival, again the chicken run out before it reached us. When we asked the staff to please see if there is any spare, she came back within 10 min with a chicken meal. She told us that this is for us, but it actually is for the staff. I told her to keep her staff meal and again no food. I will never recommend Saudia and never ever fly with them again. The staff attitude really need to change. We paid for the flight, entertainment and food.

✅ Trip Verified | Colombo to Milan via Jeddah. This was the worst flight of my entire life. Starting with the fact that you couldn't pay 100 usd for a surfboard with a credit card, so I had to exit the airport to get cash, re-enter, go to their office. Jeddah airport where we spent 5 hours in transit was pure hell - people everywhere, even all over the floor, no place to sit, dirty and smelly, bathroom with mess all over the floor and people washing their feet in the wash basins. No way of knowing your gate and staff making fun of you for even trying to ask. It was a miracle we figured out where we needed to go and caught our flight. But the worst part was getting home, unpacking my precious surfboard and seeing the tail of it broken. I had packed it very well with extra protection on tail and nose aside from a heavy duty boardbag. Whoever handled it made a real effort to break it. Oh, and their customer service is non-existent - if you try to fill out the damage form online it doesn't work, if you try to call them, they just refer you back to the website. They didn't even know what a surfboard was when I called them - a bunch on clowns taking people's money.

✅ Trip Verified | Flight from Rome to Jeddah (4 hr 35 min flight): there was not any kind of entertainment or any kind of comforts such as earplugs, blanket or pillows. Flight from Jeddah to Jakarta (9 hr 55 min flight): the flight had a 2 hour delay, nobody informed us about that and even when we asked they did not provide any kind of answer. Finally, we are on board, my screen was not working so the cabin crew changed my seat. I moved and guess what, my table was not working. At that point, I gave up and I kept my seat sharing the table for eating with my boyfriend. During the flight, there were not enough blankets for all the passengers and they did not provide earplugs or a mask or anything to make the flight a bit more comfortable. Flight from Jakarta to Riyadh (8 hr 55 min). Of course, we started the boarding 2 hours late and of course, nobody apologized or informed us about the delayed. My screen was not working even this time, I informed the cabin crew, which did not do anything (even purpose me a different solution). My seat also had a hole in the front and about the general cleanliness was a total failure. The meals served was something unbelievable. Flight from Riyadh to Rome (6 hr 00 min). For a long flight, the company did not provide any kind of entertainment. Furthermore, the general screen was obviously broken. This does not allow me to watch the security video about the take-off. The sink in the bathroom was stuck and it was not possible to wash your hands.