" I lost my tablet"
S Bamil (United States)
✅ Trip Verified | Dammam to Los Angeles via Jeddah. I lost my tablet when arriving from Dammam and transit to Jeddah. I discovered that I missed it in the plan when I was in the security check point. I contacted Saudi Airline almost 35 minutes from my arrival. They said they checked the plane but did not find anything. The Executive managers did not help at all. As I complained, they made me miss my next flight. I was left with nobody to talk to till 10:30 am. I cannot go back to the border as my exit from KSA was final. I had to book a new flight. I paid from my own pocket the new trip starting after 17 hours from my arrival to Jeddah. At around 10:30 am I told my story to the next shift manager. I asked him how to catch the new booked flight. He helped me at around 12:0 pm to catch the flight booked on Etihad to Abu Dhabi then LA. Saudi airlines did not transfer my checked luggage to Etihad and ended up with no luggage at the end of my trip. Saudi Airlines is lacking professional services and customer respect.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dammam to Los Angeles via Jeddah |
Date Flown | December 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I was totally ignored"
Vanna Maria Delmastro (United Arab Emirates)
✅ Trip Verified | Jeddah to Dubai. My seat 35L window I was totally ignored, the cabin crew only interacted with the gentleman sitting at the aisle. Very surprised to see that they were serving ladies after men not caring of a simple worldwide etiquette, never happened with other airlines. My seat was broken and really uncomfortable I was trying to ask for a cushion but I gave up since they did not care of me. Moreover the access to the lounge in the terminal is restricted to frequent flyers and they don’t accept credit cards.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Jeddah to Dubai |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"luggage left behind at Jeddah"
D Mashir (United States)
✅ Trip Verified | I travelled with Saudia on 5th December from JFK to Dhaka via Jeddah, and arrived at around 1.30 in the morning. After long flight when I went to pick up luggage the Saudi airlines ground operation crew told me that the luggage has been left behind at Jeddah. They told me that it Will be coming next flight. They ask my info and told me that they will let me know when it is available. After 2 days no communication from them. Then I called them back and they said it will Take another 2 days to 3 days. I requested them to get the operation managers phone number they refused to give. I am helpless at this point what should I do. All my belongings with checked in bag.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York to Dhaka via Jeddah |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Seats are not that comfortable"
L Barcuz (Saudi Arabia)
✅ Trip Verified | Jeddah to Manila business class. Aircraft that time was their old B777-300. Seats are not that comfortable and it will not give you fully reclined seat compare to some of their Boeing 777-300. No overnight given to us the fact that we are in business class, one of the pax was complaining to the CM regarding the kit but all he can say is shortage although he apologized. Given the fact that their tickets are not cheap. While their business class lounge is so outdated and small. Toilets are small and dirty, selection of foods are limited. If Saudia is trying to compete with Qatar Airways and Emirates they should improve their airport, lounge, make their aircraft clean, and fix their old aircraft. In my opinion nothing can beat Qatar Airways with regards to their in-flight service, their well maintained aircraft, hospitality of the crew on board, friendly ground stuff, their huge and beautiful first/business class lounge.
Aircraft | Boeing 777-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Jeddah to Manila |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"movie selection is so terrible"
R Krishna (United States)
Not Verified | Los Angeles to Hyderabad via Jeddah. The crew was rude, the food was so bad that I didn't eat. The asked me to move seats because I was traveling alone, which I willingly did. But, the entertainment system didn't work in seat they moved me to, so they moved me to another seat, but the seat recline didn't work. And I know it's only a slight recline anyway, but on a 15 hour flight every little bit helps. The movie selection is so terrible. The few they had were edited so poorly that it wasn't worth watching. And to top it off, Jeddah airport is the most disgusting airport I've been too. Please don't fly them. I'm sorry to provide such a negative review, but they truly earned it!
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Hyderabad via Jeddah |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Very bad service"
Mike Alkhatib (United States)
Not Verified | Los Angeles to Jeddah. Very bad service with very little portions of food. If you ask for extra bread they say we don’t have extra. Bathrooms are very dirty. The staff have a very bad attitude. No respect for passengers. Never had this experience with any airlines before it’s my first time and my last time with Saudia. I don’t recommend it to anybody.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Jeddah |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"reached a new low"
Rebecca Salehar (United Arab Emirates)
✅ Trip Verified | Dubai to Washington via Riyadh. Every day in this part of the world there are things that I find frustrating. Customer service is generally quite bad as a rule. It is almost never up to the standard that western companies provide. But I must say that Saudia Airlines has reached a new low, in having the worst customer service I have ever encountered in my 12+ years here in Dubai. I bought a business class ticket on Saudia, from Dubai to Washington Dulles, USA. My outward bound flight was on June 26. I paid to upgrade to first class. The seat, seating area, plane and toilet were all old and worn, and worst of all dirty. Without any explanation, the date of my return flight was changed. That meant I had to at my own expense buy a new connection ticket. At the same time they changed my flight, they changed my seat, seating me next to a stranger which I specifically did not want. It took emails, phone calls, and I was repeatedly told nothing could be done. Finally at the airport, after causing me much stress about this, an agent changed my seat, and then, and this is my big complaint, and one that I want to be addressed, my entertainment system did not work. No picture, no sound. I asked the flight attendant for a voucher to spend in duty-free, was told no. (That is what British Airways does in these situations). I asked for a note stating my system did not work, they refused to give me one, saying that it was in the records on the plane, no need for a note. I have written three emails concerning this, called twice. so far in over a month, I have received nothing. Nothing! I provide all the information, and on the phone, they tell me they cannot find my record.
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Dubai to Washington via Riyadh |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I recommend Saudia"
Alex Praszek (United Kingdom)
✅ Trip Verified | London to Jeddah. My experience with them was actually very positive. The staff at the gate were polite and friendly. Cabin crew members were welcoming, smiling and available throughout the whole flight. The food was OK. I wouldn't say the IFE selection was great but not bad for a 6 hour flight. The airplane was pretty new and clean. I recommend Saudia and will be more than happy to use their services in the future.
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Jeddah |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"discourage you to fly this airline"
Dimitry Oosthoek (Netherlands)
✅ Trip Verified | Very bad experience on Saudia. Business class seats are angled and are not flatbed, the airplane is not clean. Food is quite mediocre. Staff quality usually is unpredictable: I had one stewardess that was very good at what she was doing, the other one was a total disaster. Only amenity kit for women were handed out, the ones for men appeared to have run out. When complaining about the seats not going fully flat to the cabin chief he started a discussion. He came back with the stewardess about 10 minutes later. I was asked to get my things out of the empty seat next to me. When asking what they were doing the cabin chief mentioned he would show me how flat the seat could go. I asked him to get out of my eyes and leave me alone for the rest of the flight. Usually on Saudia flight you also will have the experience that staff think it is more important to have a tea party in the front pantry and do not care at all about business class passengers wanting to sleep during a red eye flight. As on this flight, the cabin chief is always male and usually very lazy and incompetent. I absolutely discourage you to fly this airline. It's business class product is inferior to that of most other airlines.
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Istanbul to Jakarta via Jeddah |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Dont recommend at all"
Mohamed Abdul Jeleel (United Kingdom)
✅ Trip Verified | My flight from Medinah to Jeddah delayed by 20 minutes and there was also 30-40 minutes delay to pick the luggages up. Because luggages wasnt coming at all in baggage claim area. We also lost our baby stroller laggage and 2 zamzam water packages after 40 minutes. Because of this delays we missed our 8.25 am BA132 flight to London in North terminal. This caused us many expenses going forward and backwards between terminals and finally booking a hotel at Jeddah for one night and rebooking a flight to London tomorrow afternoon. I tried to get as much as help I could from Saudia customer service, ticket counters, and supervisor. None of them helped in any way and it's a very poor service provided. I filed a complaint only to hear after 10 days that they rejected it because my connection flight is not Saudia but British Airways. Dont recommend at all.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Medinah to Jeddah |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |