Saudi Arabian Airlines

✅ Trip Verified | I used to travel on Saudia then I switched to Emirates due to incline in the service level, but my two recent trips have changed my mind completely. From check in counter to Aircraft condition, food and beverages to the arrival and collecting the luggage is all smooth.

✅ Trip Verified | Abysmal customer service and appalling flight. Console didn’t work and pre-requested meal option was non existent even though it was clearly shown on e-ticket. No vegan option. An apple and a banana was offered for a 5 and a half hour flight. After 3 months of chasing Customer Care and an email reply of thanks “for conveying your remarks and comments, which are in fact attaining the concern and attention of the high ranking officials of “SAUDIA” I rang today to find the case had been closed with no notification and no resolution. This case highlights how utterly incompetent and non decision making Saudi Arabian Airlines management and customer service team are in dealing with what really is a small matter. Nobody takes ownership of a customer’s complaint. No idea of customer service experience. Dread to think what would happen in more serious circumstances. Avoid at all costs.

Not Verified | Jeddah to Dammam. The flight was smooth and the seats and meals are good enough. Crew was helpful and cooperative. We've take off from Jeddah on time at new terminal. But the transportation from the terminal to the plane was by bus not the tunnel.

✅ Trip Verified | Saudia was a mixed bag for me; the seat on the b 773 was old style; not lie flat the crew on the JED ATH was lie flat in their nicely refurbished a 320. Managed to sleep some hours nevertheless. Crew was on CGK-Jed rude, no interaction at all from female flight attendant and the purser had no clue. Jeddah to Athens the cabin crew was very friendly though. Tried some of their specialty drinks like; mocktail bellini and dade smoothie! Food is on demand however mostly crew try to serve it immediatel . Quality and quantity is good and so are the headsets/comfort bags etc. Toilets on the 777 flight were run down, transfer in JED from the south terminal to new terminal was acceptable. Lounge in new JED terminal is fine - all lovely decorated this terminal really will be perfect to transfer when all flights have moved here and all is finished. Lounge food also fine. Lounge in CGK a really let down - Garuda lounge that is. Mileage on saudia is also attractive . Will fly again

✅ Trip Verified | Jeddah to Kuala Lumpur. The Boeing 787-10 is the newest aircraft of this airline! Great seat in business class! The flight attendant is very attentive! The menu is not a great choice. Internet did not have time to install in this plane

✅ Trip Verified | Jeddah to Athens. This route is operated by an ordinary A320 plane with reclining seats, but not flat beds. The staff is attentive. The food is average, there is a choice between European and Eastern

✅ Trip Verified | Athens to Jeddah. The airline claimed to have flat beds for sleeping on this type of aircraft. Actually puts A320 planes with reclining seats. The food is average, there is a choice between European and Middle Eastern.

✅ Trip Verified | Jakarta to Jeddah. It was a new plane, only 3 years old. Business class 2-2-2 with full flat beds! There were few passengers. The menu was good, but the food quality is average. Stewards are good.

✅ Trip Verified | Munich to Islamabad via Jeddah. The flight from Munich to Jeddah was not or less okay. However waiting area at Jeddah airport was horrendous, it was jam packed however I am not complaining about that, the service on the flight Jeddah to Islamabad was okay not as par with flight from Munich to Jeddah. However the airline redirected my return flight to another city without any notice. Then they proceeded to cancel the first leg of the same journey, their online portal becomes useless because it blocked any input from me by a popup, I am not sure if it is a bad design or was done intentionally such as to prevent me from taking perfectly legal actions. Their call centers do not respond at all. The calling number they provided doesn't entertain international calls. I wouldn't recommend Saudia, if your flight takes off then probably you will be okay but do not expect any after sales service from them.

Not Verified | Karachi to Gizan via Riyadh. The economy class in the A320 of this airline is so good as the plane looks and feels new and seats are very good in A320 but when it comes to 777, all things are compromised. My country is a developing 3rd world country and most people flying on the 777 is labour class and the plane is used for them. Boeing 777 from developed countries are exceptionally good but they are bad for developing countries. There were no hand sanitisers in the bathrooms even the the corona virus is spreading rapidly. The crew is not very friendly but they are alright.