Saudi Arabian Airlines

✅ Trip Verified | My experience in flight SV20 on Feb 21 2022 was great. The care and the level of service was awesome. The amazing attention to the level of details paid by the crew to each passenger was noteworthy. It felt like if you're flying a private jet. Having a Flight Chef on board makes a great deal of difference in the level of service.

✅ Trip Verified | SV 0834: JED-KUL. I only flew this airline because the date of my travel was changed. I thought it can't be that bad. Extremely rude and arrogant ground crew at check-in at Jeddah International Airport with privileged attitude that made us feel as if we begged to fly their airlines. Fellow friends get shouted at. However, cabin crew are pleasant on this route. Get their job done well accompanied by a genuine smile. Seat and food are pretty standard. Never again.

✅ Trip Verified | SV 829: KUL-MED, Pretty standard flight. Cabin crew are not very efficient and chaotic. Toilet wet and overflowing and uncleaned. Saw a cabin crew pour leftover coffee into the toilet bowl with drips on the toilet seat and didn't bother to clean it up. Seat, food and entertainment are otherwise pretty standard.

✅ Trip Verified | Horrible. Try to avoid at all cost. Lied about ability to use points, tried to scam me by stranding me in a foreign country and forcing me to pay cash, ignored and hung up when I tried to resolve. I have flown with Saudia numerous times ( out of necessity) and I still keep getting surprised by the level of inadequate services and overall incompetence. On a flight the service is great; however the preflight experience, from booking to customer support is horrible. I have booked 2-way flights using points to find out a few days before my return flight that my booking was in fact not confirmed and that I would have to pay cash (basically sent me to a foreign country, then juked me into paying for a ticket) - I found out by chance when I called them regarding something else, they did not even have the decency to tell me. I have tried multiple times to submit a complaint using their customer relations hotline but have had the phone hung up on me multiple times. I have also requested for a supervisor to reach to me but have not heard back in quite sometime. Their customer service is pitiful, it apparently seems that their frequent flyer program (AlFursan) has been out of commission for a couple of months now.

✅ Trip Verified | Never fly with Saudia. They do not comply with aviation law. Very poor customer service. When you ask for help on the hotline, you get kicked like a soccer. I was COVID positive and emailed Saudia customer care. They replied telling me to call customer care and explain the same problem again. That did not work either. At last I tried Saudia Lost baggage claim WhatsAp number. The result: I lost my money and time.

✅ Trip Verified | We booked business class and found out upon arrival at the airport that there is no business class lounge which is closed due to covid. The check in staff did not alert us to this fact nor did they give us any compensation for the closure. We had to look for other food outlets at the terminal and as it was 10pm at night all of them were closing. The flight was smooth, with good service but no menu was offered, the attendant reads out food choices from a list written in pencil and there is no salad given accompanying the heavy food.

Not Verified | Manchester to Jeddah. All pre flight booking/ticket information from Saudia Airlines stated that departure from Manchester Airport on 15/12/2021 was from Terminal 1. Even phone calls to their customer service team confirmed Manchester Terminal 1 for departure. In actual fact, upon arrival at terminal 1, there were no check-in desks in Terminal 1. They were in Terminal 2! Upon arrival at King Abdul Aziz Airport in Jeddah, waited over two hours for luggage, because, it had been sent to the wrong zone within the airport. This is a newly built airport. No seats in baggage claim. Standing for over two hours, waiting for luggage. No refreshments provided. Not even a bottle of water. Despite protestations to airline staff, just got shrugged shoulders. Nobody cared. Nobody took accountability. This is what Saudia Airlines calls Business Class service. Have since raised several complaints for pro rata compensation claim for these issues on the airline website and, each time, the complaint is closed without acknowledgement of the issues raised or acknowledgement of the compensation claim. Absolutely appalling service. I have flown with 20 airlines worldwide, this happens to be the worst experience of all. Typical arrogance.

✅ Trip Verified | Worst customer service experience I've ever had with an airline in 33 years. We were due to fly from JFK to Delhi, connecting through Jeddah, on December 20th. Saudi proactively cancelled our flights from Jeddah to Delhi with no heads up. Pandemic and preemptive travel closures, sure. We had to call the customer service department multiple times just to cancel our full itinerary. They kept giving us the run around - telling us to contact their WhatsApp support line (more on this), or to email them. Finally, after no success on those fronts, they were able to cancel the flights on our 5th or 6th phone attempt. They claim the customer service phone department - where you can talk to humans - is completely disconnected from refunds processing - and you can only do the latter via WhatsApp or email. The WhatsApp support is the laziest, most lackadaisical responsiveness I've ever seen. They claim 24/7 support but regularly take 6-10 hours to respond to a chat and start a conversation. When they do reply (usually with 1 word or 1 line), if you don't reply within 10 minutes they close the chat out and you have to start the conversation all over again with another agent. - I repeated this cycle for 4 days on repeat just to be able to submit a simple refund request for a flight they cancelled. Phone support was unwilling to process a refund. Once I did eventually get through a submit a refund claim via WhatsApp, the phone agent was unable and unwilling to give me any indication of refund status. So, unclear now whether I've even been refunded for a flight that they cancelled. Do not fly Saudi Arabian Airlines. Read other reviews showing the kinds of third-rate customer service operations they run.

✅ Trip Verified | Flight was on the runway for almost an hour before pilot apologised and stated that there was a technical problem that needed to be solved at the gate. Stranded in the aircraft ever since. I had to ask for water and then a further round was given to us. We are supposed to be 2 hours into the flight already. On the way here the food offered was worthy of a budget airline - waffles and a hard croissant for breakfast. Very disappointing for a Skyteam Alliance member.

✅ Trip Verified | I absolutely loved it, seats were very comfortable, food is exquisite, and I absolutely loved the napkins to clean the teeth. The flight entertainment can be a bit more diversified and recent. At the check in counter the lady was very sweet and helpful. Keep up the good work, and looking forward for my next trip.