SAS Scandinavian

Keflavik to Beijing via Oslo and Copenhagen, returning Shanghai to Keflavik via Copenhagen in GO class. As SAS Gold I got a free upgrade to PLUS on my flight to Beijing, which was really nice and I even had the seat next to me free. The downside was that my luggage was lost as it did not make the transfer in CPH. It was not a pleasant experience as it was really cold in Beijing and I did not carry any spare clothes with me. SAS handled it well. I signed up a lost luggage report and 30 hours later the cases were delivered to my hotel. Also they provided a tracking tool where I could follow-up with the delivery. I even got my expenses for clothes and toiletries reimbursed. Overall a very good experience.

Flew SAS Scandinavian from Newark to Oslo. Hard product (seats) is a great improvement, service is not. No flight attendant introduced him/herself, they did not take orders for meals (simply came through with a cart). Food was average, they let economy class passengers exit at the same time as business class passengers.

I took 5 flights with SAS on one holiday from Manchester to Norway Tromso via Oslo and every single departure was delayed, never for weather or technical reasons. The planes interior was clean, seats rather hard, free tea and coffee was provided but considering we flew at all hours of the day I was surprised no snacks were offered. Flight attendants were very pleasant however the airport staff in Tromso were a mixed bunch. Our baggage was delayed for a day and a half when we were told it would arrive that evening, we weren't informed that we could claim back on any essentials but luckily we went online and found this out, they even had ran out of toiletry kits for me and my husband. The man on the desk was not apologetic in the slightest and we left feeling like pests for having our baggage put on another flight. I wouldn't fly with SAS again if I can help it.

Flew SAS Scandinavian from London Heathrow to Oslo. On arrival to the boarding gate we were greeted by a very rude check in flight attendant who refused to allow us to bring our cabin luggage on board as the flight was full. However, when we boarded several of the overhead compartments were empty. We explained to the check in staff and flight attendants that we had an express train to catch in Oslo and we did not have the time to wait for our baggage and go through customs. The staff did not try to resolve the situation and ignored us and told us to email SAS with our problem and that we are just one of the "unlucky ones." The customer service was terrible and they had no interest in doing anything to assist us and hoped if they ignored us we would stop pressing them on the issue.

Newark to Oslo, and the new interior of the SAS A330 makes a world of difference. Welcoming staff, dinner had great variety and food. The breakfast was not that great, with only some cheese and ham served with bread. SAS new business class seats are most comfortable. You can configure the firmness of the seat, a light massage and a flat bed with Hästens blankets made it possible to fall asleep after watching a movie. The tv shows included in the inair selection was poor, and had only one or two episodes from popular shows. Traveling in SAS business class made my trip to and from New York pleasant and comfortable, with prices not exceeding what you get for your money.

Copenhagen to Riga, and SAS Scandinavian is simply terrible. It says something about the airline when one can say that even Aeroflot is better at looking after their customers. SAS charged me extra for an overweight bag, which they didn't even deliver to the final location. While I was trying to locate any person to speak with who could help, the inhumane and terrible attitude of the employees to whom I had to speak to was out of this world. I never was spoken to so rudely by people to whom I'm paying money. Ultimately, the airline never refunded the overweight charge for the bag which they never delivered to the final destination - even after almost an hour an a half I spent sending someone to Kastrup so they could find anyone who could answer my questions and find where the bag was. I've never had a good experience flying SAS, but after this brazen and immoral act of theirs, I am sure I will never fly SAS.

The price for this trip Munich to Washington Dulles via Copenhagen with SAS was great! The service at Copenhagen Airport was great too. The A340 seats were a bit too small, but they were comfortable. The inflight entertainment system worked mostly, the meals were delicious and the cabin crew was kind and helpful!

Flight with SAS Scandinavian from Berlin to Aberdeen via Copenhagen after new year. Both flights were on time and both in a small CRJ900. The connection in Copenhagen was pretty short and was worried my bag didn't make it through, but on arrival my bag was there. No negatives to say apart that the inflight service is not free. We had to pay for a drink or snack like a low cost airline.

I have never seen such recklessness and lack of coordination between airlines like the one I have experienced today January 9 2016. My flight from Nashville to Chicago was delayed due to Snow and then the delay was lifted and ended up missing the flight. With the 2 hrs delay I was going to miss my connection at Chicago and there is where all the mystery began, American Airlines could only rebook me on the following day to Chicago and then they told me to call SAS on my own since they "can't touch their booking system". I called SAS for 4 hrs unsuccessfully, such a poor customer service representative finally answered my call only to put me on hold for 20 minutes and then ending up with telling me that "I checked with my supervisor and American Airlines have to rebook you all the way to your destination", really? So the airlines partnership myth is all hysterical, there's is no such a thing. I thought customers are supposed to mean business to them, but they are not - so next time you choose these airlines you know that your importance to them ends when you have paid for your ticket, after that you are on your own, no customer service will be at your convenience "because they will be closed".

I flew SAS Scandinavian from Warsaw on January 2nd to Newark via Copenhagen, and when I arrived at Newark, my luggage was not there. SAS had shipped it to Chicago O'Hare. When I asked why it was sent there as my airline ticket stated Newark and "Newark" was listed on the luggage tag placed at the counter in Warsaw, there was no explanation. SAS Baggage Department said they would have it shipped directly to my home address on January 4th after they retrieved it from Chicago. I had to make three calls to SAS to ascertain where my luggage was on January 5th. It was not delivered to my home until January 6th with no reason as to why it was flown to Chicago. SAS lack of attention to customer detail and customer satisfaction is practically non existent. Don't send anything through their baggage department if you need it back by the time you arrive at your final destination!