SAS Scandinavian

SAS used to be a jewel of airlines, but this has all gone down the drain. I flew the 1 hour 15 minutes flight from Vilnius to Copenhagen, and SAS had the cheek of charging €433 for this one-way trip. This price got me into economy class which includes a free cup of coffee, and that's it. SAS seem to believe that the charge €9 for 180 ml of wine and €7 for a sandwich is somehow acceptable. I'll not be suprised nor disappointed if SAS is not around in a few years.

SAS Scandinavian inferior airline. This route between Copenhagen and Zurich is split between two Star Alliance partners, SWISS and SAS. I flew Swiss business class from ZRH to CPH and it turned out that my flight CPH to ZRH, sold as a codeshare, was on SAS. The difference between the two was massive. SWISS offered excellent service, a tasty meal, and wine if one wanted it. The middle seat was blocked affording more room. SAS offered a "box" with pre-packaged inedible food. The middle seat was not blocked. Service was gruff. All in all a very poor performance. Flying this route in the future I will take care to be sure that the flight is operated by SWISS and not a code share on SAS metal.

Rome to Copenhagen with SAS Scandinavian. Pretty normal flight home after a vacation in Rome. As soon as we had checked in a 1 hour delay was put on the screens. I am a diamond card holder with SAS and went to the lounge area to sit there and wait. I had my family with me, but normally have no issue getting more people into a lounge. Not so in Rome - even with a delay there was no way to get more than 1 person in. Boarding was a bit chaotic as there was gate change and a bustransfer needed. Once onboard, it was sort of ok. Happy to say that SAS with the benefits on the diamond card, so I was allowed to get drinks for free for the family as well. Seats on SAS are not great, but it works ok.

✅ Verified Review | Our SAS Scandinavian Copenhagen to St Petersburg flight was cancelled and we had little choice but to fly a day late, on a short break, thereby losing a day of holiday. We were not emailed or otherwise notified, I only found out by chance. No apology was made. I wrote a complaint but have yet to hear anything a week later. We have lost money on cancelling booked trains, hotel, etc. Our actual flight the next day was over two hours late. Barest of apologies was made. Passengers were offered lunch vouchers, which they would have to go out of their way to collect. This was insulting. I have since heard worse stories, including cancelled flights, delays and baggage loss. Something is very rotten at SAS.

Heathrow to Kiruna via Stockholm on SAS Scandinavian. Self check-in was straightforward. In fact did not interact with any ground staff during the entire journey. Used the Lufthansa lounge in T2 at Heathrow which had plenty to offer. Boarding on both flights was orderly. SAS Premium Economy is essentially economy class with snacks and beverages. There is little to no difference in seats or the configuration. FA's were friendly but professional on both legs. Decent choice of snacks and beverages on both legs. Flights departed and arrived on time. The onboard experience is sub-par compared to Lufthansa and Swiss but still acceptable. I would fly them again.

Tromso to Oslo with SAS. Value for money, one of the member of star alliance, services up to standard and organize. No entertainment on board. For domestics flight only have coffee or tea. Excellent time management, we arrive Tromso just in time. We enjoy traveling with SAS.

Flew SAS Scandinavian from Oslo Gardermoen to Trondheim Airport. Ground service was a little bit poor, but they did their job. The flight had pretty big seats and the cabin crew were good. All in all a good airline for a short 45 minute trip.

Poor experience. Booked flights online but I wanted to amend the booking slightly so I phoned SAS who advised there was a £50 charge to change the details. The website had advertised free cancellation within 24 hours of booking, so I cancelled the booking and re-booked with the slightly amended details. It turns out the "free" cancellation doesn't apply to seat reservations, so it cost me £40 anyway for the privilege. Still, this was slightly cheaper than amending the original booking. The flight was also delayed which made the connection very tight - there were long queues at security but the SAS staff on the booking desk were disinterested and unhelpful, and they said we would just have to miss our connecting flight! Luckily there were enough of us on the connection so eventually we were all fast tracked through security and we made the connecting flight. Cabin crew were helpful and courteous, and the aircraft was OK. Given a choice I would book elsewhere.

Kiev to Tromsø via München with SAS. My baggage was lost in Munchen. I was told it would be sent to my hotel the same day, no problem, they knew where it was. Now three days have passed, but still no luggage. It is not possible to call or email or get in touch with the SAS ground service in Oslo or Tromsø. This is the worst service. I recommend Norwegian, when travelling in Norway.

I have been a frequent European SAS flyer for the past 20 years, and things have changed - no free food, no free drinks. Copenhagen to Manchester via Oslo with attentive and professional cabin crew - updated re delays. An aging fleet, but comfortable for me.