SAS Scandinavian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 902 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
3/10

"absolute bare minimum"

(Denmark)

Verified Review | Copenhagen to London Heathrow. I normally travel BA on this route , this time the one way price was decent so I thought I would try SAS. Check-in was painless. Onboard it really is the absolute bare minimum with SAS, the crew don't seem to enjoy their work , no smiles very stern not the best representation of the Nordic countries. I'll stick to BA from now on this route.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCPH to LHR
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"horrible service onboard"

(Switzerland)

Verified Review | Chicago to Copenhagen and what a horrible experience. SAS is supposedly a member of Star Alliance but is using some bs europoints - thus no upgrades are possible via normal way. Knowing their resoning they would call it an "innovation" - they are outsourcing all upgrades to a website optiontown - of course nothing works. Horrible service on board, scarce food, one needs to pay for everything. The flight attendants seemed angry with everyone - if it wasn't tragic it probably would be amusing. The plus system is nothing special, slightly more leg space besides that just a marketing trick.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteORD to CPH
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"surly female attendant"

(United Kingdom)

Flew SAS Scandinavian from Hong Kong to London via Stockholm. Served by a surly female attendant with all the charm of a 1950s dinner lady. Shambolic loading in HK resulting in a very late takeoff - compounded by a brief storm - but still an hour delay. No notification of the need for euros or kroner to pay for drinks and snacks, in fact no warning that drinks and snacks on a long haul flight had to be paid for. Gluten free meal did not arrive for first meal. Gate number shown on plane as 19, sent from pillar to post with short turnaround, ended up running to gate 59 where no one knew where we should be. After rushing to board, we sat for over thirty minutes as the 'slot' at Heathrow would only be available later. I could see the Hong Kong cases waiting to be loaded as people were still boarding. I asked the young female stewardess twice and both times I was reassured that they would be loaded. A young man arrived but remained in his yellow truck and took no action. Eventually the plane took off leaving without our luggage. We weren't even told it was left behind. I and all the Hong Kong travellers stood watching the carousel fruitlessly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHKG to LHR via ARN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"service was mediocre at best"

(United States)

Verified Review | Rome to Amsterdam via Stockholm with SAS, and pay, pay, pay. Can't believe that you have to pay for everything on-board, except for coffee and tea - which the airline proudly declares is always free. While I don't mind paying for somethings on an airline (alcohol, food, etc.) having to pay for a glass of water (yes, a glass of water, not a bottle) is quite outrageous to me. While the airfare was lower than others on this route I will certainly avoid it in the future as the service was mediocre at best and the fact that everything on-board has a price will keep me away.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFCO to AMS via ARN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"amazingly good seats"

(Norway)

Verified Review | Hong Kong to Oslo via Stockholm, and a very good flight with SAS in its new business class cabin. Amazingly good seats with ample storage, large IFE screen and good selection of entertainment. The food that was served was also very good with good selection of both meat and fish dishes. All vegetables and salads seemed fresh and the beverage selection is great.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHKG to OSL via ARN
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"three course cold meal"

(Sweden)

Verified Review | Had a great flight with SAS from Hamburg to Stockholm Arlanda. Flight left on time and landed early. Crew was attentive and polite. Was served a three course cold evening meal that was very fresh. I hae time to try both one of the Mikkeller IPA beers that had a really nice hoppy taste and the organic red zinfandel wine.
AircraftCRJ
Type Of TravellerBusiness
Seat TypePremium Economy
RouteHAM to ARN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"never had this low level service"

(Sweden)

Booked this flight because SAS goes direct from Stcokholm to Hong Kong, no other airlines offer direct flight. Unfortunately that's where the positives end. There's nothing wrong with SAS, but there's nothing good either. I have been travelling Europe - Asia frequently for over 15 years with almost all of the serving airlines and never had this low level of service. First, you have to pay for everything even though SAS is not a budget airline. On a 10 hour flight drinks were offered once, no serving of water during the entire flight. The crew members were rude and unhelpful. They behaved like irriatated school teachers looking after misbehaving kids, they shouted at passengers and sounded frustrated. And there are no options to choose from when it comes to food, if you don't like whatever it is they serve, they can offer you nothing else, even if you pay (and remind me why should you pay?). The entertainment system is entertaining, for about 4 minutes when you are looking through and laughing at how little it has on offer. I will take a detour next time and go with BA or Cathay Pacific via London, even though the trio will be almost 10 hours longer.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteARN to HKG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"had to pay for everything"

(United Kingdom)

London to Hong Kong via Stockholm with SAS Scandinavian. First I flew from London to Stockholm and I haven't received a glass of water for free. I had to pay for absolutely everything. Than I flew for 10 hrs to Hong Kong and the only drink I received for free was a can of coke. Low cost services at high prices. The airplane was clean and staff was very nice. However this is not enough.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to HKG via ARN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"all gone down the drain"

(Lithuania)

SAS used to be a jewel of airlines, but this has all gone down the drain. I flew the 1 hour 15 minutes flight from Vilnius to Copenhagen, and SAS had the cheek of charging €433 for this one-way trip. This price got me into economy class which includes a free cup of coffee, and that's it. SAS seem to believe that the charge €9 for 180 ml of wine and €7 for a sandwich is somehow acceptable. I'll not be suprised nor disappointed if SAS is not around in a few years.
AircraftCRJ-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVNO to CPH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"a very poor performance"

(United States)

SAS Scandinavian inferior airline. This route between Copenhagen and Zurich is split between two Star Alliance partners, SWISS and SAS. I flew Swiss business class from ZRH to CPH and it turned out that my flight CPH to ZRH, sold as a codeshare, was on SAS. The difference between the two was massive. SWISS offered excellent service, a tasty meal, and wine if one wanted it. The middle seat was blocked affording more room. SAS offered a "box" with pre-packaged inedible food. The middle seat was not blocked. Service was gruff. All in all a very poor performance. Flying this route in the future I will take care to be sure that the flight is operated by SWISS and not a code share on SAS metal.
AircraftA 319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCPH to ZRH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no