SAS Scandinavian

Stockholm to Chicago with SAS Scandinavian. Nice new plane and very clean but very cramped in economy. Food was tasty but the customer service was awful. Belligerent unsmiling rude flight attendants suggested to me that SAS is a very unhappy place to work. Would definitely avoid this airline in the future.

✅ Verified Review | Stockholm to Thessaloniki with SAS Scandinavian. Staff seemed unhappy and not enjoying their job. Not friendly when talking to passengers, no smiling and not very helpful. The plane was hot without air conditioning system. Flight was delayed because of a broken table which was fixed with some tape when all passengers were boarded. Service was perfectly efficient but I decided to play a game. Whenever a flight attendant did something for me - offer bread, pick up a drink, etc I was saying "thank you". Not once did the flight attendant said "you are welcome". Food is not included in the overpriced ticket cost. Only tea and coffee is free which you can refill as many times as you want. Also, staff didn't speak English so I asked my co-passenger who knew Swedish to translate for me. Generally, I wouldn't recommend this airline.

✅ Verified Review | Got a really cheap fare on SAS's route out of Dublin to Bergen with a stopover in Olso for €60. Very full flight. Flight did leave Dublin an hour late which gave me a tight timeframe to make the connection to Bergen. However, the flight attendants assured me I'd make the connection but if I didn't I'd be booked on the next available service. Oslo airport is presently under reconstruction so it wasn't possible to use the domestic transfer route meaning I had to go through passport control & out through security again but this was swift and hassle-free. The crew were professional, warm, friendly and engaging. No request or question was a bother for them. Coffee/tea/water is provided complimentary and all other items are charged. The menu card is limited but prices are what you'd expect on these European route and quite reasonable. I travelled with carry-on baggage only with a backpack of 9-10kg and there were no issues over dimension restrictions. The Bergen-Oslo flight was aboard a new 737-800. Seats were comfortable and the aircraft was very clean. Crew very efficient for a short 40 minute flight. All in all a very professional airline and pleasant experience. Would not hesistate in using SAS again with fares like this.

✅ Verified Review | Copenhagen to San Francisco with SAS Scandinavian. The new business class cabin. Very comfortable seats. Very friendly and good service. 4 choices of meal. 2 choices of white wine and 2 of red. Entertainment system was good but I miss the classical music. Not so many other music choices either. Arrived 20 min before scheduled arrival. Wi-Fi was on board.

Chose SAS due to very competitive pricing on their HKG route knowing the fact that you pay for snacks and drinks on European flights and for drinks on intercontinental. All flights on time, very good legroom as well as improved IFE on their new A333 intercontinental fleet, very good food for Economy on their longer flights plus an excellent senior crew on both long legs arriving on time at HKG and ARN respectively. Legroom very good indeed for Economy with seating 2-4-2, big & tasty portions of main meals on par with CX or QR for Economy, however, IFE inferior with a limited selection of films and music despite the modern HD screens. To sum up, SAS is a great choice for long haul when the price is right, moreover, their European flights represent the new normal with free tea and coffee. Will fly again for sure.

✅ Verified Review | Stuttgart to Helsinki via Copenhagen with SAS Scandinavian. Staff seemed a little bit unhappy and not enjoying their job. Not friendly when speaking to passengers, no smiling. Airplane was really small and it was very hot. Air condition really weak. I would rather not choose them again. Prices are okay but I would pay a little bit more to fly with Lufthansa.

✅ Verified Review | Stockholm to Chicago. Unlike some SAS transatlantic flights which use 2+2+2 seating, which scarcely exceeds Economy Plus on some carriers, this flight had the new layout with 1+2+1 seats. Much more room but the seat was hard as a rock and adjustments were somewhat limited. Menu was nice but the main course (pork) just tasted strange. Service was perfectly efficient but I played a game. Whenever a flight attendant did something for me - offer bread, pick up a drink, etc. I said "thank you". Not until 8+ hours into the flight and more than 20 thanks later did any of them say anything. No "you're welcome". Nothing. SAS needs teach its flight attendants to smile and be gracious.

Paris CDG to Stockholm Arlanda. I was unpleasantly surprised that SAS, a full service airline charges you for food (and it isn't cheap). Other full service airlines like Air France and British Airways provide good free meals, even for flights within the EU. Also, I am a Singapore Airlines Krisflyer Member and my flight with SAS did not allow me to accrue miles, in comparison to other Star Alliance members such as Aegean and Thai Airways which honored accrual of miles with similar class of ticket purchased. Aircraft was dated. This in my opinion makes SAS no different or even below budget carriers which provide free wifi and newer cabins such as Norwegian.

✅ Verified Review | I have flown SAS business and economy a few times in the past but was appalled with the quality of service in the business class on the flight from Chicago to Stockholm this morning. The purser first insisted that the blanket be kept away during take-off, although it was 10 in the night while boarding the flight and when asked the reason for the same, he rudely says -'haven't you seen the TV?!' (Although the TV msg failed to state that blankets cannot be used during take-off) then the dinner was bought with the wrong selection of meals (perhaps it was my English- but salad and scallops certainly do not sound the same!). Then the head purser brings milk instead of cappuccino (as requested twice), after all of these seemingly poor judgements is customer service the lady drives her cart into my feet knowing well that I was stood by the aisle seat on my way to the loo. All of the above incidents took place in a span of 8 hours and neither of the 4 different staff had the courtesy to excuse or apologise for their poor manners or service. I can say that Swiss and Lufthansa service is way more pleasant and fulfilling.

Harstad/Narvik to Oslo. Check in is all self-service, but if you have a question there is an agent you can turn to. We left 10 minutes ahead of schedule thanks to the small size of the airport (only one flight at this time). The staff was very friendly, helpful and accommodating. Our arrival was not delayed by any traffic congestion at OSL. What was not ok was the seating in the ex-business, now premium economy class, called SAS-Plus. The cabin had no curtain divider. The seats were the same in the whole cabin, which is not unusual in Europe, but the fact that they do not leave the middle one of the three seats on each side free as do other (better-rated) European national carriers led one to believe it might have been a waste to go SAS-Plus. The only difference in service is that you get your cold snack and drinks for free up front, but they are the same as in the back. What made up for this minimalistic approach to comfort was the exceptionally good job the cabin crew did. There was no business lounge at EVE, but the airport is comfortable otherwise.