SAS Scandinavian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 902 reviews
4/10
3 star Skytrax Rating
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9/10

"delivers the best product from beginning to the end"

(Norway)

Verified Review | I were given a upgrade through the upgrade bidding-system from SAS Plus to SAS Business. I have tried multiple business class products over the years from many different airlines within Star Alliance, but I must say that SAS delivers the best product from beginning to the end. Unfortionately we experienced an 2 hour delay from MIA to OSL, which caused us to miss our connection to SVG. Without any problems we were given a 300 EUR compensation and meal vouchers for our troubles. The only drawback with SAS on long haul is the poor movie and TV-show selections available.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMIA to SVG via OSL
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"rapidly declining reputation"

(Sweden)

Verified Review | Thessaloniki to Stockholm. 30 min prior to touch down at Stockholm the aircraft initiates a shallow descent from cruising altitude of 39000ft. The "fasten seat belt" sign is for some reason already switched on and the aft located cabin staff is sitting on her jump seat in the lav-galley area in the far back of the cabin and close to my seat. At that moment I suddenly felt I was in an urgent need of visiting the loo. With gestures the cabin staff immediately made me sit down again. A few minutes later another passenger, this time a young woman, had more luck with this particular cabin staff and was given the privilege of "easing the pressure" in the lavatory. I felt very uneasy the rest of the flight until I finally found a lavatory in the terminal building after landing. Quite many years ago, before retirement, I used to work as a pilot and believe I have an general Idea what constitutes a good airline ; the passengers well being shall stand in the center! Buying 30 brand new aircraft won´t make much of a difference to this airline's rapidly declining reputation, if they don´t focus on where the real problems are.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSKG to ARN
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"try to avoid in the future"

(Denmark)

Verified Review | Copenhagen to Athens. I chose SAS due to the fact that the ticket was 100 euros less than the company that I prefer to fly. However, my experience with the SAS was not pleasant at all. They are not a low cost company, because the prices are not cheap, so I expected to find a company with cleaner planes, toilets with toilet paper, flight attendants being smily and willing to help. Instead, I found dirty seats, dirty toilets no paper available and unfriendly flight attendants. I am sorry, SAS, I will try to avoid your flights in the future. Also, why don't you offer water on your flights? why do we have to pay for it?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCPH to ATH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"airline without any empathy"

(Finland)

Verified Review | Oslo to Newark. The departure boards were all giving out the gate we were supposed to go to with a small piece of blinking text that read "go to gate" and with 20 or so people in the gate's seating zone, the head stewardess kicked everybody out so that they could set up the "priority boarding" dividing line, making everybody who had arrived to the gate wait outside where there was no seating. This was annoying and unnecessary because they could have simply not called everybody to the gate before they were ready. As a woman with her small child re-entered the area and tried to go to the bathroom, the main flight attendant raised her voice in a demeaning way and told her that she could not because the bathrooms were in the "business class" area and she had to go outside. To deny a woman with a child the use of a bathroom, and which a few minutes before had been open to everyone, is disgraceful and an airline without any trace of empathy.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOSL to EWR
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"shaky experience"

(France)

Flew Goteborg to Amsterdam through Copenhagen with SAS. Flight delayed 1 hour, and then it turned into 90 minutes. My connection flight delayed 15 minutes so that I would arrive on time, but still had to rush and run through Copenhagen airport. The staff at Goteborg airport was very communicative through all the new announcements, provided all the times of the next flights available if our connecting flight wouldn't be made, or guaranteed they'd book a new plane for us from an other company if needed. However, once in Copenhagen, we had to run around by ourselves to find where our connecting flight was, and we only had these 15 minutes to do it, so we were basically given up after being reassured all the way back in the first airport. Oh well. Flew a propeller aircraft for the first 30 minutes flight, had leather seats. Were comfy but would probably end up giving backache if the flight was longer. Next flight was a bigger plane with more room. Seats weren't the same leather one but regular. Free coffee and tea served during the whole flight. Bought an expensive sandwich to try scandinavian tastes, didn't feel much special - more like a service if you're starving. However the crew does accept four different currencies aboard, and accepted to give back my change in euros after paying in crowns, which was pretty cool. So, yeah. Despite that shaky experience, while I prefer Finnair, I would still fly SAS if the tickets are cheaper.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGOT to AMS via CPH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"food at best lousy"

(United Kingdom)

Palma de Mallorca to Copenhagen. Once upon a time flying was a special experience and SAS was one of the best airlines in Europe. Next to KLM, Swissair etc. The times changed. I paid 70€ for Scandinavian Plus which is a kind of business class on their European flights. One of the biggest disappointments in my life. 3 hours flight. No IFE. Only one drink service - attendants more occupied by selling duty free. Plane was quite dirty when we got in. And food at best lousy. Very cold chicken, a kind of cracker instead of bread - useful only to repair your shoes. No butter. And everything packed into an appealing paper box. No chance to get worse value for money. And do not expect to have at least middle seat free. You fly 3-3.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePMI to CPH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"like a very low quality budget airline"

(Denmark)

Verified Review | Flew from Copenhagen to Stockholm. SAS used to be one of my favourite airlines but some time ago it changed. It felt like an airline that was not perfect but very humane. You didn't have to worry if you could bring a luggage (new ticket types) or if your cabin luggage was maybe a little bit overweight. Some snacks and beverages were always served. Something you would expect from a regular (not a budget) airline in my opinion. Unfortunately, this is no longer the case. The plane feels really old, no snacks are served and now they even started measuring the cabin luggage. Feels like a very low quality budget airline with premium prices. Such a shame.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCPH to ARN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a better choice than LCCs"

(United Kingdom)

Verified Review | I flew with SAS three times in May/June 2016, from London to Oslo, Oslo t5o Stavanger and Stavanger to Copenhagen. In general the cabin was clean, seats and legroom good enough for short haul. The service from the attendants were alright although nothing special. I'm 21 years old and thus were able to find some good prices with SAS youth fare, with OSL to SVG and SVG to CPH both around £30. The only complaint was there was no free drink other than tea or coffee for a full service carrier, although this is no longer unusual now. I don't expect a meal for short-haul at such a price but a cup of juice or something will cost more than tea/coffee? Generally still a better choice than LCCs with the price they offer.
AircraftB737-600
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to OSL
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"avoid this airline in the future"

(United Kingdom)

Stockholm to Chicago with SAS Scandinavian. Nice new plane and very clean but very cramped in economy. Food was tasty but the customer service was awful. Belligerent unsmiling rude flight attendants suggested to me that SAS is a very unhappy place to work. Would definitely avoid this airline in the future.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteARN to ORD
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"wouldn't recommend this airline"

(Greece)

Verified Review | Stockholm to Thessaloniki with SAS Scandinavian. Staff seemed unhappy and not enjoying their job. Not friendly when talking to passengers, no smiling and not very helpful. The plane was hot without air conditioning system. Flight was delayed because of a broken table which was fixed with some tape when all passengers were boarded. Service was perfectly efficient but I decided to play a game. Whenever a flight attendant did something for me - offer bread, pick up a drink, etc I was saying "thank you". Not once did the flight attendant said "you are welcome". Food is not included in the overpriced ticket cost. Only tea and coffee is free which you can refill as many times as you want. Also, staff didn't speak English so I asked my co-passenger who knew Swedish to translate for me. Generally, I wouldn't recommend this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteARN to SKG
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no