SAS Scandinavian

✅ Verified Review | Zurich to Ostersund via Stockholm with SAS Scandinavian. I would never travel with SAS again. I arrived to the airport in Zurich and I wanted to add a ski bag. They charged me 70 euros. I paid it and I asked if I can reserve in advance a ski bag for my flight back and pay 30 euros instead of 70 euros. They told me I have to do it online. I went online and it was not possible. So I called the customer service to reserve an additional bag 1 week before my flight. The customer service couldn't reserve because they told me there is a problem in the system and I have to do it in the airport. I told them this is not fair because I want to do in advance so not to pay 70 euros again. They didn't help. In the end they forced me to pay the full price to bring my skis with me. In addition, you have to pay everything on the plane like a low cost airline, even though you pay a ticket like a normal airline. Overall, my worst experience with an airline, not professional, not respecting their customers.

❎ Unverified | Checked in at Copenhagen for SK2519, morning direct flight to Aberdeen. Disappointed to find out flight has been cancelled due to insufficient staff numbers for flight. Now re-routed through Stavanger in Norway and now arriving back in Aberdeen late in afternoon rather than morning.

✅ Verified Review | Booked as part of a multi leg trip from Shannon with a connection through Heathrow, the trip did not start off good with SAS cancelling my original flight and booked me on a later flight, which meant I was going to miss my train connection in Arlanda. When I arrived at the connecting centre in Heathrow SAS agent advised my original flight was cancelled and then checked with her supervisor, the agent was able to transfer me to an earlier flight as all the flights were delayed due to fog. Top marks to the transfer agent who went out of her way to transfer me and they were able to arrange for my checked bag to be put on the earlier flight. The actual flight was very good: upon boarding the aircraft was clean and modern, the seat was one of the new slim lined seats which give a little extra legroom and have a section of magazines available, with the usual in-flight sales catalogue. After takeoff the crew started the in-flight service which was a buy on board cafe, with complementary tea & coffee, prices were very reasonable verses other airlines buy on board, with the benefit of being able to pay by cash and card, the crew came through multiple times on the flight with refills of tea & coffee. The flight crew gave regular updates throughout the flight and the flight overall was smooth and relaxing. At all stages I found the SAS crews both on the ground and in the air friendly and professional and a pleasure to fly with. Flight landed in Arlanda with sufficient time to make my connection and my luggage arrived.

✅ Verified Review | Stockholm to Stavanger via Oslo. Took 5 flights with SAS Scandinavian in September 2016. Mature and courteous crew. Very nice lounges all over Scandinavia. Convenient facilities offerred for business class passengers "SAS PLUS" such as priority boarding, free lounge access, priority baggage clearance. Planes look and feel worn down with no TVs.

✅ Verified Review | Los Angeles to Stockholm. Because the American Airlines flight I was about the take was cancelled because of a tire issue I was rebooked by American to fly with SAS in order to get in time to Stockholm. I ended up in a premium-economy seat which was very spacious, the screen was bigger then economy and the seats next to me were free (the whole airplane was not crowded, not even in economy, I guess a 60% occupancy of all seats). I was a little disappointed about the meals served, they didn't "glamour" in any way, like a typical plane meal on a long haul flight. The crew were present but not overwhelmingly interacting with us. Overall, because the flight was on time (even landed some minutes earlier) I must say it was an okay experience.

✅ Verified Review | London Heathrow to Hong Kong via Stockholm. First and last legs shorthaul, SAS don't do Business class but on a business ticket you get assigned first 2 rows and a very small snack. Plane interior very old, however flights on time and crew both ways very nice. Terminal 2 at Heathrow you can use several of the Star Alliance lounges, United seemed to be the best, but all decent. Overall no complaints. Stockholm to Hong Kong in their new business class. Lounge at Stockholm was to be frank, poor. Although obviously new, small, crowded, lacking facilities and minimal food and drinks offerings. On to the flight, seating just 4 across in business and only 8 rows so an exclusive feel. New interior, seats look similar to Emirates business but comfort nowhere near as good, neither supporting head or lower back - noticed many other passengers all trying to get comfortable using pillows etc just as I did. Once into flat bed it was decent. Big TV screen but minimal content. Wifi worked reasonably well for a plane. Food was excellent though as were the crew. Overall the cost of ticket was thousands less than direct flight so excellent value but its not the best business seat, nor is it the worst. Recommended if the price is right.

✅ Verified Review | Bucharest to Manchester via Copenhagen. I was returning to UK from Bucharest after my Christmas holiday yesterday with an SAS flight. Had the connection in Copenhagen. At the boarding line the SAS staff who checked my passport (Romanian/EU passport) stopped me and said that she has to check if I need a visa to travel further. At first I was amused and asked her "really, Romania is in EU!" as I though it was a joke! But very annoyed with my answer, she said that she has to check (even though on my passport was written EU, and Romania - in EU since 2007!). I didn't feel it is worth continue an argument with such an ignorant person. This situation created big discomfort. I don't know if the airport/airline employees have to give a general knowledge test (common sense would be enough), but so much ignorance is unacceptable. I regret choosing this airline, and I regret to find that this kind of people exists.

✅ Verified Review | Los Angeles to Stockholm. While the seats are good and the cabin crew is nice, we have been delayed over 2 hours each way (still on the ground on the inbound flight over 2.5 hours after scheduled departure, with no end in sight, due to a mechanical problem). The delay on the outbound caused us to miss the SAS connection after SAS refused to hold the connecting flight. This caused us to be stuck in Stockholm for over 10 hours with no compensation, no suggestions and no compassion. SAS personnel would not even tell us where the "customer service " desk was, much less give us anything even resembling customer service. Take another airline if you have a choice!

✅ Verified Review | I had an SAS ticket from Helsinki to Örnsköldsvik via Stockholm and back for me and my luggage. SAS lost my luggage during the change in Arlanda. I reported about the lost luggage in Övik airport as guided by the very helpful and friendly airport personnel. The airport personnel gave me a document to with necessary references as evidence of recording the lost luggage. SAS failed to deliver the luggage to me (despite promises) on the following day - instead I finally got the luggage around 48hrs late when arriving back to my hotel at the 3rd night in Övik. Due to the really slow luggage delivery of SAS I had to go to a local shop in Övik and buy some toilet consumables and underwear. SAS rules say that in this kind of cases they pay the costs of buying the supplies. I tried to send a report to SAS Customer Care with a copy of a document I got from Övik airport. I was responded that SAS is not able to process my request because they do not have access to their sub-contractors system to check the report of my luggage. They advised that I would need to contact the sub-contractor by myself! Unbelievable considering that I had a travelling contract for me and my luggage with SAS.

✅ Verified Review | Aalborg to Shanghai via Copenhagen with SAS Scandinavian. No priority lane at preboarding. Cabin not cleaned before the flight to Shanghai from Copenhagen. Toilets not freshened up during flights nor waste bin emptied. Entertainment system only older movies. You just feel ripped off when you pay large amount for a ticket and the impression is that of a discount airline. Will try to avoid in future.