SAS Scandinavian

✅ Verified Review | Copenhagen to Split. As part of a rescheduled flight route taking us to Split then back to the UK we were a bit worried as we had never flown SAS before 0 only a five minute delay to push back, attentive staff for my blind wife and plenty of legroom in standard economy, even a free cup of tea! Very keen to assist us off the flight too. Praise also for the staff on SAS ticket desk at Copenhagen who printed boarding passes and assisted five frazzled passengers ( us!) to escape missed flight hell!

✅ Verified Review | We were flying SAS from Stockholm to Hong Kong in premium economy. Boarding was efficien and SAS is really strict in terms of who gets to board first. First of all business class passengers got to board. Afterwards, premium economy and Star Alliance Gold Card holders board. There were some Star Alliance Gold and Eurobonus Gold Card holder who tried to board with the business class passengers but they were sent back and asked to wait until it was their time. The seat was very comfortable. Lots of legroom and a rather wide seat. The footrest could have been a bit more adjustable. But in general a very nice seat. Food was excellent. Tasty, fresh and the cabin attendants were really good. Constantly serving drinks and snacks throughout the flight. As the return flight from HKG was during daytime, there werea midflight snack, chocolote or other sweets and even ice cream in addition to the two main meal servings. The inflight entertainment screen was brilliant. Bright, HD resolution and very responsive. There could have been a bit more content though. The only downside was, that when the person in front of me fully reclined his seat, the screen did not have enough adjustability options to compensate for the recline. Hence, the viewing angle was not 100% perfect but still quite OK. In addition to the IFE, there is free WiFi for business class and premium economy passengers in addition to their top tier eurobonus members. While I had difficulties connecting to the WiFi in the first place, speed quality of the connection were very good. In general it was a very nice trip and I'd love to fly with them again soon.

✅ Verified Review | It seems an used-to-be great airline has been going down. I traveled to Europe from California with SAS this May and June. The flight in May bound for Copenhagen (SAS936) was great. However, I noticed that they cut down the crew number from 9 to 8 on my returning flight SAS 935 in June. This cut down of crew number resulted a dramatic decrease of service quality. I noticed the flight attendants became busier and less patient. The worst part is the breakfast. The breakfast or second meal served on my returning flight was much much worse than the outbound flight. I know this is because they don't have enough attendants to take care of the oven.

✅ Verified Review | Oslo to Copenhagen. The airline asked over $280 each to change the flight to an earlier flight that was under booked and now they are scrambling as they are overbooked? and very late. To top it off they give you 75 kroner vouchers where a bottle of water costs half that amount. The meal or should I say bottle of water vouchers for dinner are insulting and demeaning. How far this once great airline has fallen.

✅ Verified Review | Excellent! If my SAS flight from Paris to Stockholm was an awful european biz class flight, the Stockholm to Hong Kong was amazing. The aircraft was new. The business class is very elegant, the seats are large and comfortable, the screen is big, the movies selection is large with recent productions. The wifi was not working well and was super slow when it was. The meals were excellent; the staff was very friendly. It was just perfect.

✅ Verified Review | Oslo to Trondheim. I have flown with Norwegian for the major part of my traveling. However, a couple of times I have been flying with SAS. Their service are never as good as it should and the stewardess do not seem motivated. Their planes are not comfortable, and most certainly not the seats. Some delay is natural in this business, but I have not had nearly as many delays with all my Norwegian flights as with my few SAS flights. Considering all these negatives, they are still more expensive than Norwegian, and this makes no sense to me at all. Their Eurobonus offer is really good and it pays of very well.

✅ Verified Review | Copenhagen to Newark return. Just got back from New York, where I traveling to/from Newark within 1 week. I like SAS and that it feels like home when traveling, but this was not good. Firstly, the service onboard was great. All of the cabin crew was just as should be. However, the problem was the aircraft! One of the reasons I chose SAS was their new upgraded cabin in economy (wifi etc.), but the first aircraft from CPH-EWR was their spare aircraft because of technical difficulties on the original. It is annoying, but I would prefer to fly a plane that works even though having to give up on comfort. But one week after, on the return flight, I was once again (within one week) put on another spare aircraft. This seems very suspicious and completely unacceptable. For an 8-hour flight in a worn-down, old and grubby plane, this is far from the initial reason in choosing SAS. We did get Ipads, which was great, but it lacked the inflight information etc. that I love watching. I will use SAS on european flights, but I would not use them again on long-haul economy class. Lufthansa is much much better, but their timetable did not fit mine for this flight. I also find it frustrating, that you have to pay for beverages outside of meal service. I knew this from the beginning, but it still annoys me and makes them weak in comparison to e.g. Lufthansa.

✅ Verified Review | London to Copenhagen. SAS is an airline which I always avoid but sometimes they sell too cheap to resist. Dissatisfaction is almost guaranteed but this started as early as at Heathrow, where I have to struggle using the check-in machine (am not familiar with it but am told there is no manned check-in counter). On air there is no service, with stone faced staff, and nothing to offer. Old aircraft with no TV etc and no newspaper for the 2 hr plus flight. This all befits a cheap flight. But fortunately the arrival is on time.

✅ Verified Review | Today (2/6/2017) I flew what I thought was an SAS flight from Copenhagen to Vilnius. It turned out that the flight was operated by Air Nostrum. Before take-off, no safety instructions were given by the attendants. It was a recorded safety instruction in English language only. This is a Scandinavian airline, and while many people do understand English, some do not - especially elderly passengers. In my opinion it's just not good enough only to announce safety instructions in English only, well knowing that some passengers may not understand. After this, the cabin purser came on the PA with her introduction about the services provided through the flight, but in such bad English that I didn't understand anything they were talking about. Before take-off, none of the cabin staff checked through the aircraft if passengers had their seatbelts on. Before landing this was repeated. No attention was made to whether passengers had fastened seatbelts and/or put trays up. Bottom line in my opinion is that this airline simply don't care about safety. While this airline operates on behalf of SAS, they should begin taking safety seriously, and their cabin attendants just need to be able to talk better English. I don't trust this airline at all.

✅ Verified Review | SAS is a budget airline. Old aircraft fitouts, no entertainment, insufficient seating at gates, paid food and drink (except for coffee and tea). The gate staff were particularly bad, holding up the line multiple times at Helsinki to deal with travellers whose bags had not scanned properly at self check-in (there was a second staff who just stood around). One thing they don't do like other budget airlines is enforce cabin baggage limits - I saw people getting on with 2 or 3 decent sized bags and the compartments filled up quickly, leading to arguments between late passengers and the disinterested staff. However, the price didn't seem as cheap as a budget airline should be. For a short flight around Europe, it's not too bad, and I flew maybe less popular routes where the option was good for me, but for major routes I'd compare it carefully to the major airlines.