SAS Scandinavian

✅ Verified Review | To make it short and sweet. When I booked the price difference between Economy and Business wasn't that big. I also wanted to treat myself to Lounge access and fast track at Copenhagen airport. The flight itself was unspectacular, priority boarding was smooth and the food and drinks offered were ok. The downside is that unlike other airlines SAS is selling the entire seat row so the middle seat is occupied. Leg room was acceptable since it was row 1. If the price difference was bigger I wouldn’t be so gentle.

✅ Verified Review | Hamburg to Stockholm via Copenhagen. I was a bit reputed flying SAS after all those negative reviews. But everything went smooth without any hiccup. All 4 flights on time, boarding was well organized, FA's were superfriendly and polite. Great value for money for those 4 short Sectors.

✅ Verified Review | Los Angeles to Tallinn via Stockholm. We chose this airline because I thought it is a full service airline. I flew to Asia about once a year with Asia airlines and this is by far the worse experience for the following reasons. We picked this airline because it was the cheapest but for good reason because you have to pay for many things. The only seats that we can choose without fees during booking are the ones in the back of the plane. We can choose seats free within 24 hours. There is only one choice of food. You don’t get to chose. It is taking it or leave it. No hand wipes before the meal. No free alcohol. I paid $8.64 for a tiny bottle of wine that I can buy for 2.50 Euros. For ANA, it is free. No cabin service. I asked for a glass of orange juice. The flight attendant is in the back gallery. I went back there but the flight attendant was too busy talking to another passenger. I grab a Coke and she told me I have to pay for it. The seats were so cramped. We sat on row 35 which was just 2 rows in front of the 4 toilets and all we heard was vacuum going on when people flushed the toilets. The overhead light, you have to get up and push. No arm rest control. Some passengers had to go through extensive thorough security screening. The flights were on time though and was even 30 minutes early on the leg from Stockholm to Los Angeles. This is basically a low cost discount carrier that offers almost no amenities but at full service carrier price.

✅ Verified Review | The airplanes are almost new and the service in the ground and on board is impeccable. Operations were on time. Considering the competition in the Scandinavian routes, the relation cost-servicebias actually quite good. They also provide a high frequency of flights, making it easy to get when you want to your destination.

✅ Verified Review | Flew Amsterdam to Hong Kong via Stockholm. No problems with seating and the service in general. Only think it's ridiculous to charge €3 for a bottle of water on a 11 hour flight. Did not expect this when booking a star Alliance flight. Only free coffee and tea served twice. Will never choose SAS again for an intercontinental flight.

✅ Verified Review | This is a review of a non-flight and lying by SAS on August 30 that led to me, my husband and our son losing a day of our travel to the New York area. We were to fly with SAS from Riga to Stockholm and then on with SAS to Newark. As we arrived to drop our baggage, it was clear that the SAS flight scheduled for 11.10 had been pushed back to 1200 and we would not make the connection. We asked what could be done and the ground staff in Riga said that SAS was working on re-booking us. Then the flight was pushed back to 13.00. My husband called SAS and they said that if we flew with the delayed flight, something would be rebooked for us in Stockholm, possibly on a different airline and that if we had to stay overnight, SAS would either provide accommodation or reimburse us. They said if they rebooked us to JFK and we submitted a taxi receipt for transport to Newark where we had a rental car waiting, they would reimburse the cost. After a while, the gate agent where the delayed flight was supposed to depart said that we would be rerouted with Air Baltic to Rekyavik and then on with Icelandair to Newark arriving at 19.00, a reasonable time. As some of the passangers started getting their new boarding passes, the gate agent said that my husband and our son and I would be routed from Riga to Rekyavik then to Minneapolis then to Newark arriving after midnight. As we have to drive about an hour to our hotel, this was unacceptable and we were rebooked to a United Airlines flight the next day. The gate agent, speaking for SAS, said that we would not be offered accommodation by SAS or reimbursement for such since we had declined to take their "USA by night" tour through Minneapolis. I think that this offer was, in fact, part of a lie by SAS, since they led us to believe we would get to Newark direct from Rekyavik and should not have been surprised that we declined. SAS is an unreliable airline with misleading customer service, even if the Air Baltic gate agent acting on their behalf was cordial and helpful.

✅ Verified Review | Newark to Copenhagen. My wife and I recently concluded a round trip with SAS, and were extremely satisfied with the service, food and entertainment. SAS has a lounge in both Newark and Copenhagen, which offer a nice selection of food and drink. Their plane departed on time, was clean, had plenty of legroom in SAS Plus, offered plenty of refreshments, and great on-board entertainment. Our favorable SAS experience was equivalent to Lufthansa's excellent service. The only negative I can think of was the occasional difficulty reaching SAS on their 800 number. The best bet is to call them early in the morning when they open.

✅ Verified Review | Dublin via Stockholm-Arlanda to Helsinki and return as it was a cheaper option by €70 than the direct route out of DUB. First sector was beset by problems and delays. Firstly, upon an inspection of the aircraft there was a technical issue with the emergency lighting and passengers waited almost 30 Minutes on a staircase before information was relayed to them and were requested to return and wait at the gate seating area. Secondly, after boarding the captain informed us that due to the earlier issue we'd missed our slot and that there would be ATC restrictions. He also added that there was a computer malfunction at Dublin Airport and we had to wait until this was resolved. Eventually, we departed at 13:30 (scheduled departure time of 11:50). This gave us an exceedingly tight transfer time at ARN for the flight to HEL. Originally, we should have had two hours to make the transfer; this being significantly reduced. However, upon approach to Stockholm after the captain had informed us we'd be landing in 10 minutes, I noticed this timeframe had elapsed and were now circulating over the airport and city for a time. It turned out that the airport was temporarily shut due to a drone in the area. We eventually landed at 17:00 - 1.5 hours behind schedule. Fortunately, due to the drone incident our Helsinki flight was delayed to 18:30 which gave us ample time to make the connection. All other flights were uneventful and flights on the return sector left and arrived on time. I've flown with SAS on 6 flights in the last year and have found their attendants and pilots to be professional, welcoming and competent but their aircraft worn, dated and tired. All four flights were on Boeing 737-600/700 series aircraft which were 17, 13, 19 & 15 years in the fleet. Time for modernisation. Their menu card is extremely limited in food choice and way over priced for what you get. Tea/coffee/water is complementary and everything else extortionately charged: €17 for a small beer, sandwich & pack of potato chips. Overall, they are a decent airline but certain elements of their product needs attention and major improvement.

✅ Verified Review | Milan to Stavanger via Copenhagen, roundtrip. First time with SAS Scandinavian, overall I'm not impressed. Except for the first leg, flown on a A320neo, the other legs of the trip were flown on old airliners: nothing wrong with them, except for the fact that the interiors looked very aged and unclean. No meal service was included in my ticket, other airlines, however, still offer some bottled water and a small snack. SAS just offer a glass of water (not the entire bottle) or a cup of coffee or tea, everything else is offered for a fee (coffee was even pretty bad) Two out of the four legs were delayed; luckily the connections were spaced enough not to lose any flight. Overall I would not recommend this airline over another one, actually, some low costs are even better.

✅ Verified Review | Chicago to Stockholm. Really great flight. This is more first than business in my view. The SAS crew was fab and love what they are doing by the look of it. The food was fantastic. They offered a menu with good variation. After a good meal it was time to take a nap. The bed was really comfortable as well.