SAS Scandinavian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 902 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
3/10

"prices are very misleading"

(United States)

Trip Verified | San Francisco to Athens via Copenhagen. This airline is a joke. Firstly, when purchasing the ticket, I picked this option because it was one of the lowest rates traveling from San Francisco to Greece via Copenhagen. It was unclear that this included no baggage ($80 each way), can't pick seats (until 24 hrs before flight), pay for your drinks (on the 11 hr flight) and pay for food and drinks (on the 4 hr flight). By the time you add this all up (including purchasing seats for all 4 of my flights for fear of being put in the middle), the ticket is now almost $500 extra. Oh, and to avoid milling around the airport for 12 hours in Copenhagen lay over, I stayed at an airport hotel. The seats are tiny, there is no place to stand in the aircraft (except right outside the toilet doors in a passage about 3 ft wide, and hardly any leg room. The prices when purchasing are very misleading, airlines like SAS are squeezing in more people and offering less amenities. Not ok!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Athens via Copenhagen
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"it is truly unprofessional"

(South Korea)

Trip Verified | Copenhagen to Beijing. The flight to Beijing was overbooked and SAS put around 30 people to stand by ticket to maximise their profit by waiting someone to bid to upgrade themselves. This is understandable in a business perspective, but however their check-in system could not handle this issue and it made that I could not leave my luggage, despite the fact that I arrived twelve hours before the actual flight departure time. Their incompetent ground personnel did not aware of the issue and made me stand for diverse queue in the airport terminal several times, and it is truly unprofessional. Unfortunately, the employee has not made any apologises. The customer service is completely ignoring this issue and it is questionable whether the company cares about any sort of customer relation
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Beijing
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the airline is not worthy"

(South Korea)

Trip Verified | Copenhagen to Milan. Due to the strike of airline company’s own pilots, my flight was cancelled, and the airline’s customer service was unreachable due to high volume of the calls. The airline did not arrange alternative travel route so I had to organise my own. When compensation was requested, SAS replied in the following way: “The judgment does not however change the fact that a lawful strike still is still considered as an extraordinary circumstance. A lawful strike, which arises when the employees use their constitutional right is not part of the normal exercise of an airline. Scandinavia is well known for its collective bargaining system and labor conflicts arise seldomly. Within this system and through collective agreements the employer’s and the employee’s representatives agree between themselves on wages and working conditions in an equivalent way. SAS’ interpretation of the judgment is in line with the interpretation in earlier cases by the Danish, Norwegian and Swedish Alternative Dispute Resolution Bodies. ” They put their own claim and agenda to their affected customers rather than apologising for the inconveniences caused. Therefore, it is right to draw a conclusion that the airline is not worthy.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Milan
Date FlownMay 2019
Ground Service 12345
Value For Money 12345
no
2/10

"drink rules ridiculous"

(Australia)

Trip Verified | Copenhagen to Hong Kong. I find the drink rules ridiculous. One free non-alcoholic drink, the second (or first alcoholic drink) to be paid for. An 11-hour flight doesn't pass the bar for good service in my book. I am not an alcoholic and drank my free drink only but prefer some red to send me to sleep. The staff were friendly. The only complaint there is that the complementary non-alcoholic drink was served about 30 mins before the meal. The meal, however, included a water bottle - and I don't mind water. The meals were very good for being economy class. The seats were pretty average, which most economy seats are. 6.2 and you are feeling it afterwards. No better or worse than most other operators. My main grief was the drinks, and yeah, no nuts with the pre-dinner drinks (as there are none - they were pre-dinner to save for dinner). If you would still like some nuts, or anything else, pay for it. The Sydney to Hong Kong leg and back was with Cathay, completely flawless, would give Qantas a run for it.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Hong Kong
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"legroom on SAS is very tight"

(United States)

Not Verified | New York to Copenhagen. We were happy with our flight. However legroom on SAS is very tight. We overcame this problem by paying $60 for extra legroom seats. It was great. A good deal compared to Austrian who charge $100 and United about the same or even more. The crew were very polite and pleasant. The food was good except for the fact that they served chicken thigh - the rest of the meal which was very good. My advice: try and book an extra legroom seat. Otherwise it's a problem. In flight entertainment was excellent.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Copenhagen
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"My baggage was lost"

(Germany)

Trip Verified | Munich to Shanghai via Munich. I flew with SAS many times, always with big satisfaction, but this time was different. My baggage was lost already in starting airport. According to the information I got at the Desk, in arrival Airport, the baggage was never put on the plane. The following week, my return, I had to fly again. The only thing I could do was buying what I lost. To be sure, I was acting correctly, I called SAS many times and every time I was told to buy new stuff. After 5 weeks the lost baggage was found. I have requested SAS to support me in the expenses I had but nothing. Even if the baggage arrived 2 weeks later than the 3 weeks Air company is claiming as std window to recover from any mis-service, nothing. Even if claiming that the operators told me to buy new stuff ... nothing. I'm really disappointed, in seeing how SAS is supporting its clients in the bad situations, which by the way can happen. The only thing I cam do is fly with somebody else. So SAS team, I can promise you, I will never ever fly with you.
AircraftA340-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMunich to Shanghai via Munich
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"lost my bag for a day"

(United States)

Trip Verified | Stockholm to Visby. Flew on twin-engine turbo prop. Flight was delayed because the plane was refueling. SAS should have had the plane ready at the scheduled departure time. The flight was uneventful, but the airline lost my bag for a day. I had to buy clothes and two hours after I purchased the clothes, the airline delivered my bag.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStockholm to Visby
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Unprofessional and indifferent cabin crew"

(Greece)

Trip Verified | Copenhagen to Athens with SAS Scandinavian. Low cost service at not at all a low cost price! Unprofessional and indifferent cabin crew: they never apologised after having been notified that they had forgotten to serve us. A very cheap product in general. Avoid if possible!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Athens
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"All in all a good experience"

(United Arab Emirates)

Trip Verified | I flew ARN to OSL and OSL to CPH first time ever with SAS and won’t be the last if I fly to this part of the world again. Aircraft are in good condition even it seems a bit old and the crew were friendly on both flights. Even though they are both very short flights, they served tea and coffee and a small cake or sandwich. The B737 seats were a bit tight but the A320 had a lot of space and was comfortable. The flights were on time and always kept informed by sms and app. All in all a good experience.
AircraftBoeing 737 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStockholm to Copenhagen via Oslo
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Service on board was excellent"

(United States)

Trip Verified | Chicago to Copenhagen. This flight left on time an arrived in Copenhagen. The flight itself and the wait at the gate were fine. I am deaf and, even with a cochlear implant, cannot hear PA system announcements. I informed the gate agent of this, and suitable arrangements were made, without question. Service on board was excellent and unobtrusive. Cabin service was good, and the flight was uneventful. Seats were terribly narrow, but thi--alas!--is common pracytice withn airline economy class, as dictated by company accountants. My only complaint is with the check-in. I have sleep apnea and use a C-PAP machine when I sleep. I made the mistake of mentioning that I had the machine in my checked luggage, bringing forth the the protest that I could not check in my bag with the device in it, but had to take the machine in my hand baggage through security. Since I have checked the machine in my baggage since I got a machine in 2007, and since I was hassled, if eventually cleared, at security when my checked bag was overweight, I made a courteous objection. A courteous argument ensued ("Is this company or TSA policy?" I'm not sure if it is, but you can't check it."), and I ended up taking it in hand baggage, which brought a delay at security and more pressure on my bad back. Otherwise, it was a good flight.
AircraftAirbus 330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Copenhagen
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes