SA Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 32 reviews
6/10
No Skytrax Rating
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1/10

"no capacity to run to a schedule"

(South Africa)

Trip Verified | I am a regular traveller on the Johannesburg to Kimberley route in South Africa, doing this at least once a month for the past couple of years. There are two carriers - SA Express and SA Airlink. As far as possible I use Airlink as they run on time. However this is not always possible and today I flew with SA Express. The flight was delayed by an hour - no detailed reason was given, though "aircraft availabiity" was mentioned. As we boarded the bus for the plane an announcement was made for another SA Express flight also being delayed. If I look back on the last 10 flights I have made using SA Express, possibly one has actually been on time. They appear to have absolutely no capacity to run to a schedule (while SA Airlink on the same route achieves this almost all the time). And following any announcement by the cabin crew on the plane they use the catch phrase "SA Express, we fly for you", really! What a joke! I would not recommend them to anyone, and only fly SA Express if I have no other options, and particularly avoid them if I have meetings scheduled afterwards. Tonight's flight was an evening one, but it meant contacting both car hire and booked accommodation to ask them to wait for me - inconveniencing not just myself, but others also. There must be reasons that SA Express flights are invariably delayed - but no honest explanation is ever given, and the overall long term impression is that SA Express do not care.
AircraftBombardier Dash 8 400
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJohannesburg to Kimberley
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"problem with the aircraft"

(South Africa)

Verified Review | Bloemfontein to Johannesburg. I fly SA Express frequently because my company books the tickets not out of choice. Today again there was a problem with the aircraft. Resulting in a smaller aircraft been used for the route. The knock on effect was 17 passengers being bumped of the flight. The supervisor at Bloemfontein admitted they have a serious problem with aircraft availability. I will avoid flying with them when possible.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJohannesburg to Bloemfontein
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"could not use the direct flight"

(Zimbabwe)

Verified Review | SA Express has a direct flight from Harare to Durban and back. As I want to avoid transfer in Johannesburg, I am willing to pay the extra costs. SA Express however canceled the flight from Durban and therefore I could not use the direct flight from Harare to Durban but was put on a South African Airways flight via Johannesburg. This was very frustrating as I had to cancel the appointment I had (we arrived 5 hours after original scheduled time). So while I paid the premium for a direct flight I ended up spending even more time for a flight that would have saved me and my family hundreds of USD. After I finally got a case number about my query on 8 November I have never heard from SA Express.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHRE to DUR
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
na

SA Express customer review

(South Africa)

I am a frequent flyer and unfortunately have to fly on SA Express. I fly from PE to Durban PE to Johannesburg PE to Cape Town and Bloemfontein to Johannesburg. Including returns to PE. I don't believe that in the last 6 months there hasn't been a delay on these flights. I can honestly say that the service is of the poorest in this country. The inflight service is awful. Sitting in CT now with another 2 hour delay SA Express wastes so much of mine and others time with all their delays. I would never recommend.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

SA Express customer review

(South Africa)

Flew SA Express CPT-DUR and previously DUR-CPT-DUR. Crew have always been excellent. They are warm and friendly right from boarding where we are always greeted by a great smile. Food is good sandwiches for dinner with chocolate for dessert. A good selection of drinks were offered. Leather seats are very comfortable but are now showing some signs of age. Love flying SA Express because their planes always seem private and warm. Baggage was on the carousel quickly from deplaning. Overall three great experiences with SAX.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
na

SA Express customer review

(Switzerland)

We booked a flight Port Elizabeth-Cape Town in January 2014: Unplanned landing in George because of a malfunctioning cabin door no serious help from the cabin crew. In George we were sent to the transit for the next flight from Port Elizabeth-Cape Town departing 2 hours later which was surprisingly almost empty. Because of that we missed the trip that we booked in Cape Town in the afternoon. No desk at Cape Town Airport from South African Express no answer from them after we send our complaint and no "sorry" from their side. Really disappointing.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

SA Express customer review

(United Kingdom)

CPT-GRJ with SAA Air Link. Love this route serviced with a superb EMB135LR. Pre-booked seats and check in easy. Domestic side of CPT airport is a pleasant roomy building with a couple of good cafe's. Flight called on time and departed on the dot. Friendly and efficient single cabin crew member managed to get through snack/juice service in 40 minute flight even though plane was full. Impressed with her diligence to cabin safety. Captain informative during short flight pointing out way points on what was a stunning day. On time arrival and picked up bags as we walked off the plane. Great little airline.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
8/10

SA Express customer review

(South Africa)

Round trip from OR Tambo to Richards Bay. On time departures and on time arrivals on both occasions. Comfortable seats - good service. Planes are noisy (Dash 400). Baggage arrival at Richards Bay took for ages with no explanation. Rather expensive for such a short flight. Otherwise no complaints.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
5/10

SA Express customer review

(South Africa)

Second time on SA Express - again impressed by speed at boarding and getting away really like the feature of putting your excess hand luggage on a trolley as you board (Skycheck) and receiving it as you get off the plane. Delayed one hour due to technical issues from J'burg to East London - delays constantly communicated and mentioned onboard too. The flight was a tale of 2 hostesses - one rude obnoxious and obviously hated her job 'Could I sit on this seat - 'NO') the other friendly engaging delightful - apologizing for only having one choice of white wine available (I remain impressed of the free beverage they serve on short domestic flights). Luggage out within 5 minutes off the plane. Good journey let down by one attendant.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
na

SA Express customer review

(South Africa)

Maputo to Cape Town on Friday 19 July at 09.40. As a rule I try not to take my luggage as cabin luggage to make sure there is enough space for everyone in the plane for there hand luggage. On this flight I knew I had someone waiting for me in Cape Town and would have preferred to take all my luggage on the plane. When I saw it was SA Express and a small plane I decided to check in my luggage. What a mistake. I must admit everything on the flight from weigh in to landing went very well. After landing we waited over 20 mins for luggage eventually it came out that the staff had just unloaded the plane and then left the luggage outside! Really poor performance!
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
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