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S7 Siberia Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 28 reviews
7/10
3 star Skytrax Rating
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5/10

"leg room and recline was adequate"

(Australia)

Check in was efficient and fast. The Business Cabin was full. There were drinks at the pre takeoff stage. Flight was a little late boarding and taking off. The flight was comfortable and the food service adequate. There was no IFE on a six hour flight. Leg room and recline was adequate and given the length of the flight could have been better. Level of service was only adequate and airline on this experience barely justifies its three star rating. S7 Siberia Airlines recommended only for the value for a direct flight from Bangkok to Irkutsk.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBKK to IKT
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"post flight service is terrible"

(Russian Federation)

Verified Review | Yuzhno-Sakhalinsk to Tokyo via Vladivostok with S7 Siberia Airlines. After flying from Sakhalin to Vladivostok S7 lost my bag. My bag didn't turn up in Tokyo for a further 5 days and was missing for most of my vacation. S7 didnt care about this and i had to phone both Sakhalin and Vladivostok airports many times from my vacation to track down my bag. Eventually it turned up and I subsequently found out that S7 just didnt take it off my initial flight and sent it to another city in Russia, then they kept hold of it until they had another flight to Tokyo to get it to me, rather than trying to get it to me as quick as they could they chose to try to save themselves money without caring about their passenger. I had to buy some clothes and toiletries as I didnt have my bag for 5 days and on return home wrote to S7 about this. I spent hundreds of dollars on international phone calls to find my bag and get it delivered to the right place, on clothes I bought that I didnt need - S7 offered me $23 in compensation and only after a 10 month investigation finally accepting it was their fault as they couldn't find anyone else to blame. S7 post flight service is terrible and if you are an international traveller and have an issue they will not help you, they will go out of their way to make it difficult for you to get information and to get a resolution to your issue.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteUUS to NRT via VVO
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"A320 legroom was more"

(New Zealand)

The HKG-OVB (Globus S7) flight was one of the worst flights I've been on. The Boeing 737-800 looked really old and run down, and was hot and stuffy for the 7 hour 30 minute flight. Hardly any legroom and very narrow seats. My Dad's seat on 5C could not recline at all. All the cabin crew on the flight seemed to have a bad temper which may be due to the fact that they only arrived 1 hour ago in HKG from a 7 hour flight from Novosibirsk. The seat was pretty uncomfortable and hardly reclines. No entertainment. Food was fine and tasted good. However, the flight to Moscow with S7 was better on the A320 where the legroom was more than adequate and the seats were designed better, giving a more comfortable flight. According to S7 Airlines, it states that one could bring as many carry on baggages but need to be under 10kg, however in Novosibirsk the ground service staff said only one and made us pay 2000RUB to ship it to Moscow. I would fly S7 Siberia Airlines again in the future, but I would avoid S7 Globus Boeing 737-800 flights at all costs.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Cabin FlownFirst Class
RouteHong Kong to Moscow
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the food is not satisfying"

(Russian Federation)

It is 2 years since I first flew with S7 Airlines and it has changed. I flew Moscow (DME) to Ulan-Ude on a new and clean A320. Staff was polite, smiling and nice sence of humour, including captain. There is an auto speaker, which is perfect. But the food is not satisfying. Compared to Aeroflot, Ural Airlines and Yakutia, S7 Siberia Airlines offer no alcohol, no soda drinks, paper boxes, no ice. And no inflight entertaiment at all.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMoscow (DME) to Ulan-Ude
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

S7 Siberia Airlines customer review

(Russian Federation)

DME-EVN and back. Amazing mobile app and check-in, got flight information updates regularly on my phone. DME airport on the other hand is horrible : a never-ending queue from check-in to customs and passport control. Arrived 2.5 hrs before departure and still was almost late for the flight. Got upgraded to business class on both legs for free. Seats comfortable for a 3-hour flight. Cabin crew did not smile but were efficient. Pasta was delicious on flight from Moscow, however food on return flight was pretty bland.
AircraftB767, A320
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMoscow to Yerevan
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

S7 Siberia Airlines customer review

(China)

Flew from Beijing to Novosibirsk Siberia airlines is the only carrier on this route so no choice flight left Beijing on time (crazy time of 6.45 in the morning which means you need to get up at 4). Airplane new and clean FA's do not smile hide themselves after a serving lousy food and drinks. Had to pay 50 dollars for a little overweight. Novosibirsk airport is under construction no trolleys to be found.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

S7 Siberia Airlines customer review

(United States)

We traveled from Sochi to Moscow on February 10 on S7. We were in a group of five people and a couple in our group had been bumped off of the flight with no notice. Because the staff are relatively non-English speaking there was no way to reach a level of understanding of the options except to hear there were no seats on any flights that day. Three of the five of us left on our scheduled flight only to find at least four empty seats on the flight that was supposedly full and from which our travel companions had been bumped. I tried to talk to the flight attendant who could not have been more rude about our travel companions waiting in the airport but she offered no help. There was no effort by S7 to accommodate any disruption.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

S7 Siberia Airlines customer review

(Colombia)

HKG-IKT-HKG. Quite satisfied with S7 service: on time new planes attentive stewardesses. Food is OK. Miles can be earned for Oneworld. Another advantage is that the airlines connect in places that other airlines don't. Would fly with S7 again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

S7 Siberia Airlines customer review

(Brazil)

Vladivostok-Petropavlovsk Kamchatsky-Vladivostok-Novosibirsk-Moscow Domodedovo-Volgograd and Moscow Domodedovo to Munich in Business class except for the shorter segment DME-VOG. All flights in modern aircraft A319 A320 and B737-800. All but one were on time. In general crew were attentive and professional and service in Business class very good. Food was good and plentiful with full salads and starters and at least 3 choices of main dishes even on shorter segments. Limited choices of drinks no printed menus or wines list but a complete amenities kit handled even on shorter segments which was a nice touch. Comfortable leather seats and cozy cabin appropriate for shorter flights but need some improvement (footrests flats seats) for segments of 4.5 hours or more. Baggage was always delivered promptly and I was very satisfied with the whole experience. Would fly S7 Siberia Airlines anytime without hesitation.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

S7 Siberia Airlines customer review

(Australia)

Just been back from the trip from Sydney via Abu Dhabi to Moscow and return. S7 flight was combines with Etihad. Both companies co-operated very well during the entire trip - very easy process from buying the tickets to changing the return date at the shortest notice. Staff was very supportive and knowledgeable. Not a single drama with S7. I was very pleasantly surprised and will recommend using them. Will definitely buy tickets through them for my next trip to Russia.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1 to 10 of 28 Reviews