S7 Siberia Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 66 reviews
7/10
3 star Skytrax Rating
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1/10

"The tickets are so overpriced"

(South Korea)

Trip Verified | Will never use them again. Booked a return ticket from Seoul to Novosibirsk via Vladivostok. The airline cancelled the return flight just one week before departure without any explanation. The refund was not received till now. First they said it will take 10 days, after 1 week they said 30 days. Cannot trust even a word what call center says. The flights from ICN to OVB were horrible. The line in Incheon airport was so slow, because airlines didn't want to pay to get more ground staff. The food on board is just a joke, impossible to eat. The water is provided only if you ask for it. Flight attendants don't bother to wear face masks at all. The seats are the most uncomfortable I've ever seen. The tickets are so overpriced. They charge the price of high quality airlines but provide the service below low cost carriers. Will never even think to fly with them again. Would prefer Aeroflot via Moscow. The flight is longer but much more comfortable. S7 should change their customer service policy or just stop operations.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIncheon to Novosibirsk via Vladivostok
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I won't use their website ever again"

(United Kingdom)

Trip Verified | I booked the flight for my Christmas holiday via the S7 website in the summer. On 16 October they informed me that one of the sectors was cancelled. They couldn't provide any alternatives as all their flights around the Christmas period were full. I had to buy tickets with another carrier, paying double of what I previously paid. When I raised a refund with S7, they made me pay an additional cancellation fee. I won't use their website ever again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Ufa via Moscow Domodedovo
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Excellent service, thank you!"

(United States)

Trip Verified | Excellent, safe, clean, on time, and we got a hot meal on board, which I did not expect, given the fact that during the ticket purchase I was prompted to buy a meal, which I did not want to do. They are a little bit expensive, but the flight took a long time (4.5 hrs). Excellent service, thank you!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePetropavlovsk Kamchatsky to Irkutsk
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst airline in Russia"

(Russian Federation)

Trip Verified | If I am to name the worst airline in Russia, it would most definitely be S7. Service as lowcost, prices are not. The flight was delayed for 2 hours. I understand, it happens. But to make all passengers sit on the plane the whole time? The plane was packed, during the pandemic, with no legroom at all. What a terrible experience that was. When flight attendants offered refreshments, I wasn't able to open the table, there was just not enough space. I knew how awful this airline was before booking, had some previous experiences, but sadly on that day I didn't have any other choice.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMoscow to Sochi
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"left at Alicante airport"

(Kazakhstan)

Trip Verified | Alicante to Almaty via Moscow. March 15, 2020, checked in, received a boarding pass. Before boarding, they were taken off the flight and left at Alicante airport, explained their actions by the situation with coronovirus. Tickets were bought back a long time ago, is it really impossible to somehow manage humanly in this situation. Does the whole world in a difficult situation really need to do this? I’m standing at the airport opposite the office of this company. They all left the phone. I’m calling the offices, nobody picks up the phone. | 15 марта 2020 года, сдал багаж получил посадочный талон. Перед посадкой сняли с рейса и оставили в аэропорту Аликанте, объяснили свои действия ситуацией с короновирусом. Билеты выкуплены давно, неужели нельзя как то по человечески обойтись в данной ситуации. Весь мир в сложной ситуации неужели нужно так поступать? Я стою в аэропорту напротив офиса этой компании все ушли трубку звоню в офисы никто трубку не поднимает. Билеты цены космические.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlicante to Almaty via Moscow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"good value for money"

(United Kingdom)

Trip Verified | St Petersburg to Moscow. Efficient check in. Comfortable seats and a fairly decent snack (sandwich). Certainly good value for money and spot on with departure/landing times. Would use again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSt Petersburg to Moscow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very good experience"

(Japan)

Trip Verified | Osaka to Vladivostok. Second time to fly S7; very good experience from check-in, to boarding time/procedure, and flight itself. Check-in was smooth, boarding was quick and efficient. The aircraft was new, the legroom was decent, and the snack offered in-flight surprisingly good. Total flight time was about 2h, we landed 20 minutes earlier than scheduled. Overall, high marks for S7.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOsaka to Vladivostok
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"not allow my hand luggage"

(South Africa)

Trip Verified | Tyumen to Moscow. I bought a ticket from Tyumen to Johannesburg, South Africa but when I checked in at Tyumen airport, they would not allow my hand luggage. They insisted it was not allowed although I bought the ticket through S7.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTyumen to Moscow
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Slow on board service"

(Thailand)

Trip Verified | Guangzhou to Moscow. Slow on board service and inattentive ground staff. it took two hours to get my tomato juice after I repeatedly requested it from cabin flight attendants.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Moscow
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Highly recommended"

(Cyprus)

Trip Verified | Paphos to Sochi via Moscow. Excellent company and the only one that I'm using for travels to Russia. Very reasonably priced tickets. They are the only company which offers perks before you reach silver status which requires at least 20 flights/20000 miles (e.g. free luggage if you have done 12 flights). On that particular flight, the crew was nice (as always), food was great (for an economy ticket) and the seats were comfortable. Highly recommended and hopefully they will continue growing!
AircraftBoeing 737-800 / A320
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePaphos to Sochi via Moscow
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1 to 10 of 66 Reviews