Ryanair

Not Verified | Frankfurt to Lisbon. Ryanair is a great airline. I have flown with many US airlines (Delta, American) and they were great. But Ryanair is just great. This flight was about 15 euros! I went to Lisbon and came back about a week ago. The food was 5 euros and it was a sandwich, and it was actually good. A Pepsi was about 2 euros. We landed. It was a good landing too. And we parked at a gate and not at a stand which was great. Only concern that happened is I waited about 1 hour and 20 mins to get to the plane. One delay because of rain in France, then the bus didn't start moving after 20 minutes! Then we stood in the bus right by the plane for 10 minutes. It was in the middle of nowhere but I highly recommend it.

✅ Trip Verified | Copenhagen to Dublin. Flight was delayed by about an hour but we knew this when we got to the Airport. I had checked in online before my outbound flight from Dublin so there was no hassle. A bit of a delay at Copenhagen Airport on the inbound flight as we were expected to print the luggage tag ourselves. A few staff floating about only to direct us to the kiosks but no help offered. It was another passenger who kindly showed me and I then assisted my colleague. Then the scan did not work when I tried to drop the bagage at the unmanned counter, only later on a staff member came to assist. A long walk to the boarding gate but I liked that as I felt that it was helping me to burn some calories, however this may not be welcomed by everyone (certainly if you can't walk long distances it may be necessary to request assistance). Service on board was slower than usual but cabin crew friendly and courteous. Ryanair has a good sélection of buy on board food and I had the fruitcake which was simply delicious and a lovely tea. On arrival my luggage arrived very promptly (much more efficient than priority and business class with some other airlines). Overall I was happy with Ryanair.

✅ Trip Verified | Eindhoven to Barcelona Reus. The worst airline I have flown with. It has been the 4th time I am using Ryanair and the 4th time the flight was delayed. Today I had a flight to Barcelona Reus and we were supposed to departure at 08.15, however because of flight delayed the departure is only at 14.10 which doesn’t make any sense. I suggest to better spend a bit more money on more expensive airlines. Rynair just lost another customer.

Not Verified | Outward flight delayed by 40 minutes due to baggage handling issues at Stansted, return flight pretty much on time. Seats tightly packed in, but just about bearable for the three hour flight both ways. Cabin crew on both flights enthusiastic and helpful. Would consider using again.

✅ Trip Verified | Never flying Ryanair again, very worse customer care once you have a complaint! I was 9 hours in a queue after the flight where I should have traveled on Sunday, October 14 at 8:05 PM, with the destination to Porto being canceled without any explanation! I was from 20h from Sunday until 6am in the morning waiting for an alternative, which took 2 days, only arranged alternative flight on Tuesday evening, I've been waiting 2 days, lost 2 days of my work and time. There were 3 flights canceled at the same time, there were about 600 people in a queue with only 2 employees, a shame the service, they tried to dodge the hotel that we had right and transport to the same, they ended up giving but only 1 night, I arrived at hotel at 7am and had to check out at 11am, the next night had to be on my own! Estive 9 horas numa fila após o voo em que deveria ter viajado no domingo 14 de outubro pelas 20h05 com destino ao Porto ter sido cancelado sem qualquer explicação! Estive das 20h de domingo até às 6h da madrugada à espera de uma alternativa, alternativa essa que demorou 2 dias, só arranjaram voo alternativo na terça-feira à noite, estive 2 dias à espera, perdi 2 dias do meu trabalho e tempo. Foram 3 voos cancelados à mesma hora, eram cerca de 600 pessoas numa fila com apenas 2 funcionários, uma vergonha o atendimento, tentaram esquivar-se ao hotel que tínhamos direito e transporte para o mesmo, acabaram por ceder mas só 1 noite, cheguei ao hotel às 7h da manhã e tive que fazer check-out às 11h, na noite seguinte tive que ser por minha conta!

✅ Trip Verified | Santorini to Athens. I was told i had to pay an extra €65/person to get a boarding pass on top of the €146 flight tickets already paid per passenger. I did not understand why I was being asked to pay an additional 45% on top of the original flight. I asked to speak with the Ryanair manager at the Santorini check in desk, and explained to her that I do not have mobile data when traveling and could not check-in on-line and that the Ryanair confirmation I received via free Airport WiFi was in Greek. The agent proceeded to shout at me dismissing the fact that I do not have mobile data or that I do not speak Greek as “not her problem”, which I found rude and extremely poor customer service, especially at a manager level. I find this extra boarding pass fee as a predatory practice by Ryanair.

✅ Trip Verified | Budapest to Nuremberg. The worst airline ever, they charged me 60 euros to do check in at airport. If you are more than one person they give you seats at different places to force you to pay 7-15 euro to define your seats.

✅ Trip Verified | Barcelona to Cologne. I have never seen such a horrible airline before. At first you see that, the price of fly is unbelievable cheap. After booking or at the airport, you will be forced to pay around double due to their internal rules. On the other hand, the seats are horrible and you get null service either in airport or by the fly. Farther more, the staffs of the airline at the airport (in Barcelona) were very rude.

✅ Trip Verified | Bournemouth to Krakow. Ryanair cabin and ground crew are discriminatory over the baggage policy. On my flights outgoing/incoming I saw non-priority Polish travellers ripping off or covering up yellow tags on "hold" baggage whilst insisting that British travellers put their bags in the hold. Cabin crew ignored Polish women travellers who were abusing the weight limit on bags which did not fit under the seat in front and clearly were heavier than 10kg. Why have a policy at all if they are not prepared to enforce it.

Not Verified | Ancona to Stansted. We got delayed and sat on the plane for 2.55hrs. No refreshments have been offered or any form of compensation. The seats are uncomfortable. They charge you for everything, they’d probably charge you to go to the toilet. Their fees are extortionate and exagerated. Entertainment on the plane? Forget about it. Not even a monitor in the middle of aisle to view the GPS. Be careful on their website, before you actually pay for your ticket, they try to sell you extra things, make sure you select “no thanks” if they are not for you. If you buy 2 tickets at the same time, you dont get seats together, you have to pay extra for that. The only way we’ll be using this company again is if there is absolutely no other flight available, i’d rather pay a little extra for a better service and a more comfortable flight.