Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
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1/10

"Shameful money grabbing"

(Germany)

Trip Verified | Flew Ryanair from Cologne to Bristol. I fly this journey every couple of months and I cannot remember the last time the flight wasn't delayed at least an hour. If it's going to be a later time just make it a later time! Now we have to pay for 'extras' which any decent airline would not charge for, such as carry on luggage or sitting next to loved ones. So they can say the flight is cheap but by the time you've added on the things you need it isn't cheap anymore. Shameful money grabbing. If Ryanair wasn't the only direct flight for this journey I would fly with someone else, even if it cost more.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCologne to Bristol
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"a very relaxed journey"

(Netherlands)

Trip Verified | Athens to Frankfurt. Great job by Ryanair. We chose FR because of departure time and price. The price doubled because of luggage and emergency exit seats, but was still low: 680 euros return voor 4, booked two months in advance and much better than competitors. It turned out to be a very relaxed journey: two very punctual flights, with a friendly crew and very comfortable seating at the emergency exit both ways. Good info from the cockpit and I like the efficient boarding.The down side is the risk of strike. A month before we went, there was a big strike across Europe and it won't be the last. This constant unrest makes you worrying about your flight and that's the only reason why I do not recommend Ryanair.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Frankfurt
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"not friendly nor proactive"

(Ireland)

Trip Verified | Luton to Knock. I had not used the airport in several years and was keen to see how convenient it might be for future travel plans. I arrived early and was the first person to check-in for the flight. The check-in agent was unfriendly and did not respond to simple pleasantries. Security at this airport was not pleasant at all and I was stopped and asked to walk through a body scanning machine. Boarding was not at all well organised and one had to stand for almost 20 mins in a holding-pen area divided between priority and non-priority passengers. This was not fair on the elderly and inform. Far too much hand luggage was allowed on board. The cabin crew were not friendly nor proactive and their spoken English was poor. I overheard the lady siting directly in front of me ask for a non-meat croissant. She made this very clear. She paid her money and then had to call the flight attendant back as she was sold a meat filled croissant. The member of staff was very rude to the point of hostility. The captain gave minimal information about the flight. The landing was smooth and disembarkation orderly.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Knock
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a great airline"

(Czech Republic)

Not Verified | Frankfurt to Lisbon. Ryanair is a great airline. I have flown with many US airlines (JetBlue, Southwest) and they were great. But Ryanair is just great. This flight was about €15! I went to Lisbon and came back about a few days after. The food was €5 and it was a chicken breast sandwich, and it was actually good. A Pepsi was about €2. We landed. It was a good landing too. And we parked at a gate and not at a stand which was great. Only thing is, no entertainment (I know it's a budget airline.)
AircraftBoeing 737-700
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Lisbon
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst airline to fly"

(United States)

Not Verified | Madrid to Marrakesh. The worst airline to fly on, completely unorganized customer service is horrible. They made me pay 55 euros because I didn’t check in on time for my flight only for our flight to be delayed two extra hours. Definitely never fly with this airline again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Marrakesh
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"is a great airline"

(United States)

Not Verified | Frankfurt to Lisbon. Ryanair is a great airline. I have flown with many US airlines (Delta, American) and they were great. But Ryanair is just great. This flight was about 15 euros! I went to Lisbon and came back about a week ago. The food was 5 euros and it was a sandwich, and it was actually good. A Pepsi was about 2 euros. We landed. It was a good landing too. And we parked at a gate and not at a stand which was great. Only concern that happened is I waited about 1 hour and 20 mins to get to the plane. One delay because of rain in France, then the bus didn't start moving after 20 minutes! Then we stood in the bus right by the plane for 10 minutes. It was in the middle of nowhere but I highly recommend it.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Lisbon
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"crew friendly and courteous"

(Ireland)

Trip Verified | Copenhagen to Dublin. Flight was delayed by about an hour but we knew this when we got to the Airport. I had checked in online before my outbound flight from Dublin so there was no hassle. A bit of a delay at Copenhagen Airport on the inbound flight as we were expected to print the luggage tag ourselves. A few staff floating about only to direct us to the kiosks but no help offered. It was another passenger who kindly showed me and I then assisted my colleague. Then the scan did not work when I tried to drop the bagage at the unmanned counter, only later on a staff member came to assist. A long walk to the boarding gate but I liked that as I felt that it was helping me to burn some calories, however this may not be welcomed by everyone (certainly if you can't walk long distances it may be necessary to request assistance). Service on board was slower than usual but cabin crew friendly and courteous. Ryanair has a good sélection of buy on board food and I had the fruitcake which was simply delicious and a lovely tea. On arrival my luggage arrived very promptly (much more efficient than priority and business class with some other airlines). Overall I was happy with Ryanair.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCopenhagen to Dublin
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst airline I have flown with"

(Netherlands)

Trip Verified | Eindhoven to Barcelona Reus. The worst airline I have flown with. It has been the 4th time I am using Ryanair and the 4th time the flight was delayed. Today I had a flight to Barcelona Reus and we were supposed to departure at 08.15, however because of flight delayed the departure is only at 14.10 which doesn’t make any sense. I suggest to better spend a bit more money on more expensive airlines. Rynair just lost another customer.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEindhoven to Barcelona Reus
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Would consider using again"

(United Kingdom)

Not Verified | Outward flight delayed by 40 minutes due to baggage handling issues at Stansted, return flight pretty much on time. Seats tightly packed in, but just about bearable for the three hour flight both ways. Cabin crew on both flights enthusiastic and helpful. Would consider using again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Malta and return
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Never flying Ryanair again"

(Portugal)

Trip Verified | Never flying Ryanair again, very worse customer care once you have a complaint! I was 9 hours in a queue after the flight where I should have traveled on Sunday, October 14 at 8:05 PM, with the destination to Porto being canceled without any explanation! I was from 20h from Sunday until 6am in the morning waiting for an alternative, which took 2 days, only arranged alternative flight on Tuesday evening, I've been waiting 2 days, lost 2 days of my work and time. There were 3 flights canceled at the same time, there were about 600 people in a queue with only 2 employees, a shame the service, they tried to dodge the hotel that we had right and transport to the same, they ended up giving but only 1 night, I arrived at hotel at 7am and had to check out at 11am, the next night had to be on my own! Estive 9 horas numa fila após o voo em que deveria ter viajado no domingo 14 de outubro pelas 20h05 com destino ao Porto ter sido cancelado sem qualquer explicação! Estive das 20h de domingo até às 6h da madrugada à espera de uma alternativa, alternativa essa que demorou 2 dias, só arranjaram voo alternativo na terça-feira à noite, estive 2 dias à espera, perdi 2 dias do meu trabalho e tempo. Foram 3 voos cancelados à mesma hora, eram cerca de 600 pessoas numa fila com apenas 2 funcionários, uma vergonha o atendimento, tentaram esquivar-se ao hotel que tínhamos direito e transporte para o mesmo, acabaram por ceder mas só 1 noite, cheguei ao hotel às 7h da manhã e tive que fazer check-out às 11h, na noite seguinte tive que ser por minha conta!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStansted to Porto
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no