Ryanair

Not Verified | I booked a flight for 2 people from Bologna to Catania on Ryanair through the Wanderio website. At the airport the Ryanair agents told me I owe $60 for a check-in charge, because I did not check-in online as per Ryanair policy. As far as I am aware, the standard practice of all other airlines provides for check in at the airport at no cost. Further, in this case, my two bags had to be physically processed at the counter anyway. Wanderio acknowledged that "the details that we shared in the confirmation e-mail might have not been clear enough regarding this issue". To add injury to insult, it also informed me that the extra charge over the price of the tickets was not $60 as at the airport, but 79 Euros or about $85!. It then offered not a CC refund as I requested, but a voucher for that amount for future bookings, which is worthless to me under the circumstances!

✅ Trip Verified | Stansted to Frankfurt. Horrible gate organization. The PA calls the passengers at 18.30 (time when as was expected to be closed) and then we were stuck them almost a half hour. I embarked at 7.10 (scheduled time for departure 7). No explanations, no excuses. Fortunately, we arrived in Frankfurt only half an hour late. Return flight really upset, they put rules on baggage policy and at the gate the land hostess was boarding people who even had not paid the priority were with two bags saying "remember it for next time". So everyone who paid the extra is just stupid or what?

✅ Trip Verified | Paris Beauvais to Budapest. A delayed flight and no announcement were made, ground staff could have made a little effort to inform people. Although everything went smoothly on the aircraft.

✅ Trip Verified | Kiev to Warsaw. Can you imagine feelings of two fans of famous rock band who had been waiting of the concert for ages but had to be awaiting the scheduled flight due to it was delayed for more than 5 hours? We had prepaid concert tickets, our staying in hotel, transfer fees to the hotel, and return flight tickets. There were neither email messages, no SMS from Ryanair beforehand about delaying of the flight at all. Our scheduled departure was about 15:30 p.m and concert was about to start 21:00 p.m. (flying time about 1,5 hour). Our hopes to visit the gig had been melting until 20:00p.m the time when we realized that everything was over. But the worse thing was that we realized that we had been ripped off by Ryanair with their so called cheap ticket prices because all our tryings to fill out claim form to get refunds and compensation on their homepage were nightmare to complete. I rate it's completely ploy for ordinary people. It's occurred to me about their trick : Cheap price - no responsibility at all - and ultimately formal replies from online chat with no help of refunding money! At the end we have no flight, no concert, no money, just vain tryings to correspond with Ryanair. Shame on them!

Not Verified | Malaga to Prestwick. The most uncomfortable flight I've flown for many a year. Very uncomfortable; no seat adjustment; no radio, tv or films. Also, my case was damaged in transit by Ryanair, but they only give you 6 days to complete their online Claim Form, which requires detailed pages of information, some of which I do not have; so can go no further. So far I've tried 3 times with no success! I do believe this is a definite ploy to prevent folk from claiming. I shall never travel with Ryanair again!

✅ Trip Verified | Barcelona to Porto. My experience with Ryanair was terrible. Staff were incredibly rude during baggage check, payment and boarding. Lines and gates were disorganized stating they were closed when they weren’t and sending people at the front of the line to the back. I waited in line to check my baggage for 30 minutes (behind only two other individuals) before being made to pay a late check-in fee (which was approximately 5 minutes past the cut off at which time I was still 2 hours before flight departure). Flight was late taking off and arriving at our destination.

Not Verified | Cologne to Rome. Very disappointed. Awful experience with the online check-in process and the customer service I got here at Cologne airport by from Ryanair staff. I didn’t know my online check-in has not worked until I got to the airport. There was still time to departure (around 40 minutes, yes not two hours but still good enough) but no one even tried to help me. They firmly gave a big no to me and didn’t even try any alternative solution. Hearing a no after seeing someone is at least trying to help you is different but I got a simple no without any understanding of my situation. I will never choose Ryanair again and I won’t recommend it to anyone.

✅ Trip Verified | Rome to Athens. One of worst check in experience, reasons- understaffed team, hundreds of passenger in queue handled by 3. If you have not done check in online, you have to pay 55 euro per person, pay for light cabin backpack. staffs with blunt expression. One line is avoid the chances of being ripped on the name of low fare because one will end up paying a lot.

✅ Trip Verified | On November 7th I flew Ryanair from Rome (CIA) to Stansted (London). The flight was delayed due to the late arrival of the aircraft. While on the flight there were a lot of announcements. Overall a very nice flight. The airport train was not running in Stansted which caused a further 30 minute delay and the use of buses to get to immigration.

✅ Trip Verified | Took a wee break to Krakow from Dublin to visit the Salt Mines and Auschwitz, On time both ways with Ryanair. Lovely staff on both legs of the journey with frequent updates from flight deck. Only suggestion is that they could get nicer wine on their menu. I've no problems with Ryanair, I'd be happy to use them again.