Ryanair

✅ Trip Verified | Prestwick to Tenerife with Ryanair. Only wanted to cancel my bags and seats, not my flight. Would not allow me as company policy don't cancel anything. Customer services the most unhelpful people ever. Book elsewhere. Date of travel: January 2019

✅ Trip Verified | Brilliant airline, allows people to experience flying for next to nothing. Paid £9.98 return for this flight, read the website and stuck to the rules, didn’t get charged extra. On a 2 hour flight, comfort is not a huge factor, I found Ryanair average, but no worse than easyJet. Staff friendly on return leg, seemed tired on outward leg. As long as they do their safety part fine, not a big issue, and I’m sure they did.

✅ Trip Verified | Barcelona to Seville. I am very disappointed with this experience. 1st it was a hidden fee that would make any airline untrustworthy. I had to sufficient fund at airport for not checking in 2hrs ahead of the flight. The staff has no manner or respect for a confused and shocked passenger. I was at check in counter #68 at 7:30 am, two guys were there and treated me with no respect.

✅ Trip Verified | Prague to Barcelona. We tried to check in online using our phone but we cannot enter the birth dates. We were not aware that the airline charge 55 Euros per ticket for not checking in online and print the boarding passes. Later we found out from reading the email that we have to check in online to avoid the fee, but it was after the fact. This requirement was not made aware when we bought the ticket. We are trying to contact the customer service for a refund, but not successful so far.

✅ Trip Verified | Malaga to Nis via Weeze. Nice flight as usual with FR. I usually have no problem with low cost airlines, as I do not expect much, as the price I usually pay for my flights are less then 100 eur. In particular this flight coast me 60 eur. I really hate that FA goes around and try to sell whatever they can. I usually get some snack, this time I tried their ham and cheese sandwich as I was hungry and was not that bed, except they heat it with the paper so the paper got glued to sandwich. Otherwise from 40 flights I had with them none of them was canceled or delayed.

✅ Trip Verified | I was flying from Thessaloniki to Bologna. The weather was terrible (heavy snowstorm) and a lot of flights were either cancelled or rerouted. However what happened with Ryanair was unprecedented. Although all passengers from other airline companies were brought to their hotels by around 2.30 in the morning, passengers from 3 Ryanair flights were moved out of the airport at around 7.00 in the morning. In the beginning, the company did not officially cancel the flights so we were not allowed to take our luggage. Afterwards, we were not properly informed whether we should change our tickets (Ryanair was not going to send an aircraft the next day, so passengers would have to wait 2 or 3 days at least to fly to their destinations). ask for a refund or wait to catch a flight the next day. In addition, the online application did not work, so we had to form endless queues for any option we wanted to follow. In general, the situation was chaotic. The company is totally disorganised and left 3 or 4 employees (for whom there is absolutely no complaint, they were trying to do their best) to deal with more than 400-500 passengers (from 3 flights) without having the proper instructions from their headquarters. During the whole night that we stayed in the airport, I was under the impression that the company policy was to make us book our own hotels and therefore save the company some cash. In that respect, Ryanair vouchers are half the price compared to the other companies and they are being announced in a -kind of- secret way!!! The next day the weather was sunny so Ryanair started accommodating the flights of that day, so that the company would not have to deal with more delays, refunds etc. This resulted in the passengers of the already delayed flights being stranded at the airport for 2-3 days without any information (their flights were not even shown in the "departures" table). The situation was "resolved" when incredibly angry customers demanded to catch the next Ryanair aircraft available. After a lot of fights with the personnel and the person in charge of the airline (police presence was deemed necessary) I believe we finally boarded a plane with a different original destination. Flight was acceptable, although Ryanair did not even consider offering a bottle of water to the passengers. Do yourselves a favour, give some extra money and travel with a different company. No matter what the weather conditions are, you will at least be treated with respect, like normal human beings (again I am talking about the policy of the company, not the personnel in particular).

✅ Trip Verified | Bordeaux to Stansted. With each flight this company disappointing more and more. First they changing luggage policy claiming it will reduce delays, however it is clearly to gain more money. People are going crazy and booking priority which we just realised is limited. Before you could drop-off larger size bag at the gate without extra fee. Well that has changed now. Ryanair “kindly” informed us on January 1st 2019 that from December 4th 2018 we have to pay 10£ for it. Well Ryanair, there is clearly some problem with timing! Ripping us off the money like this? So not honest and unacceptable! Thank you but no thank you.

✅ Trip Verified | Vilnius to Nürnberg flight was 1.5 hours late. I get it there was snow and all it happens. But the problem is that I fly this route regularly (at least 5 times this year) and every single time it is at least 1 hour late. It’s like a new Ryanair’s standard, only they forget to inform the passengers. Not even going to start on the crazy baggage policies changing every month and separating couples and families if they don’t pay extra for seats.

✅ Trip Verified | Rome to Brindisi. I had never booked a flight with Ryanair so I wasn't aware that it was mandatory to check-in prior to arriving at the airport. They charged me a penalty of 121 euros for the two tickets! I didn't receive a text nor email telling me to do so to avoid the fee. I was told by the agent that I should have read the terms and conditions. The site stressed the fees for baggage during the booking but nothing was said of the necessity to check-in online to avoid the fee. If they want everyone to read the fine print, then don't say anything about the bags. I'll think twice before patronizing them in the future.

✅ Trip Verified | Frankfurt to Krakow. Ryanair tries to rip-off their customers with their new & confusing baggage allowance policies. They wanted to charge us twice for the exact same piece of luggage (regular carry-on luggage), just ridiculous. We bought two regular Ryanair tickets approx. 3 weeks prior departure for 225€ (round-trip) per ticket on the Ryanair website. When I tried to check-in online, I realized you have to pay for luggage larger than a laptop case. We decided to check-in at the airport in FRA and asked at the counter whether our Ryanair ticket for 225€ really does not include a regular carry-on sized piece of luggage? They told us no and we had to pay 10€ per carry-on luggage/way extra, which means that we paid 40€ for our small, only luggage for the out- & inbound flight additionally. Consequently, our ticket FRA-KRK-FRA added up to a total of 245€ pp. Definitely not a low cost price, but unfortunately, we had no other option. We paid the additional costs without big discussions and received an invoice, clearly stating our names and the amount of 40€ in total for the in- and outbound flight for two. When we were flying back to FRA from KRK, they wanted to charge us again for the exact same carry-on luggage we have already paid for despite showing them the invoice. The Ryanair staff behaved unreasonably and did not even show a bit of understanding (even other people passing by were saying that the baggage regulations are really confusing) and were just threatening us to either pay or stay in KRK! I was showing them my invoice and saying that I am not gonna pay one more additional penny and they instantly said that we would have to stay. I was freaking out in front of all passengers and it took 5 more minutes of discussions, threats and shouting until they finally let us go without paying. I will never fly Ryanair again that is for sure, even if other airlines would be more expensive.