Ryanair

✅ Trip Verified | Ryanair are the worst carrier I’ve flown. Recently I flew from Manchester to Marrakesh and Lisbon to Manchester so my information is up to date. It’s as if Ryanair sets out to test is customers at every step from booking to check in to the moment you get off the plane and are finally free of them. Let’s start with priority boarding. Don’t bother as you will end up queuing in a stairwell with everyone else once you get through the gate. At Manchester we waited for half an hour in a stair way. Some of the older customers were really struggling. We should have been kept at the gate until they were actually ready for us to board. The same happened in Lisbon but this time we were left waiting by the runway with the fumes of the planes blasting over us. Ok then the seats.... the single worst seats I’ve ever sat in on a plane. Rock hard, plastic covered monstrosities. They won’t even tilt back. Awful. The seats actually cause pain. By the time you get on the plane the customers have lost all sense of composure. Their nerves are shot and they are boiling over with anger at the service that they have received. This causes an underlying feeling that someone is going to lose it and kick off. The cabin staff aren’t interested and who can blame them. The must put up with this kind of thing every day. They aren’t cheap flights either so it’s no excuse. They need to improve greatly or I see them losing vast numbers of customers.

✅ Trip Verified | Brussels to Barcelona. Always a horrible experience flying with Ryanair. Employees trying to get money off you wherever they can, horrible waiting times and boarding procedures just to name a few. Just horrible as always flying with them.

✅ Trip Verified | Cluj Napoca to Southend. I don't want to complain too much, because we all know this is a low-budget airline. You won't expect to have extra services nor a lot of space when you fly here, but you expect the personnel to be nice. I bought priority tickets, both for me and my brother and an extra hand baggage was added. The issue is that after I put my big bag in the storage place above our head and sat down, the stewardess took it out so she can put another clients bag there who was sitting several lines in front of us. She asked me to put my luggage next to my hand luggage under my feet, but it was uncomfortable. She kept apologizing, but realized that the luggage she was trying to put up there instead of mine was too big. So she sent that down. I asked if I can have my luggage put back there, she said yes, but didn't move a finger to do it so, she even left. I paid for that place and I considered it very rude that she took out my baggage so she can put there someone else's.

✅ Trip Verified | Malaga to Berlin. Worst customer service I have ever experienced. I had to take take a Ryanair flight for business as they were the only company flying out of Madrid in the morning and could not check-in online because neither the app nor the website would work. I tried 5-6 times, both the previous evening and the morning of departure, but the seats I chose kept disappearing and then reappearing and I got the message “Error 500”. On the day of departure, I kindly asked the staff to check me in at the airport, but they said they had to charge me 55 euros because I didn’t comply with the (stupid) terms and conditions. I explained that I travel every single week for business and that I know the rules but the site wasn’t working - not on mobile and not on desktop or app. They still charged me and accused me of lying. I wrote a complain and the customer service there said that it was my fault for not complying to the terms, even though they made it impossible to. Long story short: Ryanair has awful, uncomfortable planes, but I could get over it if their customer service wasn’t so rude and their policies so unreasonable. They make money out of creating bugs on their website and charge you for their own mistakes. I am shocked!

✅ Trip Verified | Luton to Girona. First Ryanair experience, went into this expecting the worst, ended up being a good experience. First of all their app is as good as any in the industry, which helps. The additional services they upsell (too frequently) are sensible and clear, and can be decent value. The need to physically print a paper boarding pass for non EU or UK passengers is the only real headache and lacks sensibility. You can check in on the app, but then need to use a desktop computer and printer to get the boarding pass, which is absurd. With all that done, the flight was on time, plane was ok, crews good and in the end this was excellent value. Honestly, legacy carriers like BA for short haul don't really provide more than Ryanair. You have to pay for a seat allocation, pay for food, no in seat power, no IFE and Ryanair is significantly cheaper most of the time. The overall experience exceeded expectations. It is no frills, but everything worked.

✅ Trip Verified | Edinburgh to Malaga. Absolutely disgusted. The staff were rude, misinformed me and charged me an extra £20 for my bag even though I asked Ryanair staff at the check in desk if I needed to check it in downstairs and they said no. Of course when I got up to the gate they told me i should have, it was too late and I altogether paid £32 to take a small wheely bag one way.

✅ Trip Verified | Brussels to Barcelona return. Outbound flight delayed with one hour due to ATC strikes in France so not the fault of Ryanair. Inbound flight on time departure and arrival. Cabin crew on both flights friendly. Captain (Dutch) on the return seemed to like his job which is always a bonus. New aircraft on both flights with the Boeing Sky Interior and new seats which was nice and a bit better for my back. Priority boarding is a totally different concept anymore now and they should rename it as yes you are still the first to board the plane...but probably with about 100 other passengers as it seems that most travellers take the priority boarding option. I don't understand why many people complain about this airline, if you read the rules well and follow them there should be no problem especially when you got a good price it's a very good price/quality product! I would fly them without hesitation when price and hours are acceptable.

✅ Trip Verified | Milan to Madrid with Ryanair. I don't want to minimize the negative reviews on here from other passengers but everything with my flight went fine. I read through all of their rules and looked at some online resources about how to make sure I didn't get surprised with any fees at the airport. I reserved a seat in the emergency exit row for extra legroom and paid for my bag in advance. I got to the airport two and a half hours early. The flight left on time and everything went just fine. I was actually scared to fly this airline but now that it worked for me once I'll probably fly them again in the future. Especially since the price was less than half of what a full fare carrier would have charged me for the same route.

✅ Trip Verified | Stansted to Rabat. Not oriented customer satisfaction. Frequently delayed. Last delay was around 4 hours (09/05 from Rabat to London). You pay extra fees to have a minimum of premium service seat in row 01 and you have to put you cabin bags and luggage around seats row 20 because flight attendants are discussing instead of organizing the boarding (some passengers were with 5 bags and seated in rank 4 and occupying all the overhead lockers of row 1/2. Plane wasn’t clean. Announcement inaudible etc. Just a very bad experience.

✅ Trip Verified | Luton to Athens. Heartless people, no customer focus, poor customer service not understanding what people want. I will never fly with Ryanair and Luton ever again. They look cheap and by the time you book your ticket they rip you off they charge you even the paper to print your boarding pass so you ending up paying a ticket more than British Airways. Trust me do your math before you book very manipulative.