Ryanair

✅ Trip Verified | Gatwick to Dublin. The reception staff member at Gatwick airport was extremely rude and unprofessional. Afterwards the gate display started very late, for a flight at 0940 it started displaying at 8.45 then 0855, 0900 finally 0920. The queues were so long and airline was understaffed at boarding. After boarding we were taken on a bus almost for 15 mins to the plane, at the time of writing this review tine is 1035 and no sign of take off. If possible avoid this airline.

✅ Trip Verified | Athens to Berlin Schönefeld. Downloaded the app and checked in with no problem. Did not pay priority and go seat number 3F (window) - sest next to me was empty despite an almost full flight. Embarkation on-time, in a well organized manner, however take off was delayed approximately 40' due to traffic. Landing with a slight delay (20' according to schedule). Travelled only with a rucksack, so did no pay for any extras. Total cost 17€ for a one way flight - superb value for money. Convenient and easy flight. A good experience.

✅ Trip Verified | Manchester to Barcelona. Flight cancelled due to fuelling issue, unorganised hell, staff didn’t know what was going on, no information passed on, no alternate flight or accommodation offered. Did not make it on our holiday, and have been told are not entitled to compensation as it’s ‘out of their control’. Well it certainly isn’t the passengers responsibility to fuel the plane. Furious is a under statement, complete lack of compassion or care. And customer service staff very blunt, rude and unhelpful.

✅ Trip Verified | Lisbon to Berlin. Second Ryanair experience, and second good experience. Perhaps I've gotten lucky, but I've found the airline to be efficient and very cost effective. Boarding was a bit chaotic and there were two long queues which delayed the departure. As such we left a bit late, but made up time in flight so were basically on schedule. Crew was professional and there were no dramas. I believe the airline offers excellent value, just need to be mindful of all of their rules and you'll be fine. At a third of the price of the major carriers, it's hard to find fault.

✅ Trip Verified | Copenhagen to Stansted. When arriving at the airport we were told that we were not allowed to queue in front of the area where the baggage was dropped off. The explanation we were given by staff was that if we formed a queue this could be seen by the cameras in the airport. The airline, we were told, did not want it to appear as if there was a queue as this would reflect badly on them. Instead we were asked to wait in an area that was not visible to the airport cameras. Usually I have no issues with low cost airlines: You get what you pay for. However, while the rest of our journey was fine and all staff were perfectly polite both on ground and in the air, I am unlikely to want to fly with a company that has policies to cover up information.

✅ Trip Verified | Stansted to Bucharest. First they charged us to check in $136. Then they put me to pay $50 for the bag I had for my infant, even if I was allowed with one, they said no and i had to pay and they took it away so I did not have diapers to change my baby in the plane. Any company when you have an infant they board you first... not with them... we were the last. When we finally got in the flight attendant was telling me I am not allowed to sit on that seat with an infant... remember that they charged me to check in, finally they found me a place to seat and the plane is delayed so we don’t have AC for almost 2 hours. Finally we leave and the AC still doesn’t work.

✅ Trip Verified | Porto to Barcelona. Do not fly with Ryanair. They find a way to charge you extra for no reason. I payed an extra 12€ for a small checked in bag just to make sure they wouldn't refuse my small backpack as a carry-on. That was fine. But then what a surprise when i get at the airport and they tell me I had to check in online to have my boarding pass because for some reason they don't do it. I knew there were extra charges with them but I wasn't expecting to pay 55 Euros for a piece of paper that would have cost nothing to print. The clerk also told me to run because I was tight in time and that they would not wait for me. I ran for my life only to get at the gate and wait for 30 minutes because they have the worst gate management I've ever encountered in all my travels.

✅ Trip Verified | Milan Bergamo to Tel Aviv. Bad airline, bad customer service. My ticket included 10kg check in bag. When I arrived to the check in counter the representative did not mentioned anything about the need to check in my carry on bag even though she had seen it when I approached her. When I arrived to the boarding the representatives asked me to pay extra 20€ for my carry on bag even though I had showed them that I bought it in advance. The representatives asked me to get out of the line until I will pay the 20€ fee. I ended up paying double - when I purchased the ticket and on boarding 40% of the price of the ticket.

✅ Trip Verified | Vienna to Stansted. I thought that the first time I had the following experience with Ryanair it was some sort of anomaly- oh was I wrong. Ryanair would not send me electronic boarding passes for me and my family. We had to arrive at check in and get those printed. We waited in the luggage drop off/check in line and waited for 20 min. We were given a slip of paper and sent to another line. This line took an hour. Several people in line missed their flights. When we got to our turn in this line, Ryanair for the 2nd time (once previously in Barcelona) accused me of not checking in and tried to charge 50 Euro fees per person to check in. Luckily, both times I had the app downloaded with proof that everyone had been checked in. The worker at the desk in Vienna made some phone calls and they “waived the fee”. We made it through security and once to the gate things were hectic again. The Ryanair attendants were treating a couple from India quite terribly, accusing the woman of having a fake visa. This went on well into our boarding time before someone took the couple away. The young woman was visibly upset at the accusations and other passengers were upset with the way she was treated - regardless of her visa status. When the flight landed in London and people got off the plane, there wasn’t a clear direction to go. I have video of a plane full of people walking around the plane wondering where to enter the airport. Overall, terrible experience. If you have a flight with this airline or it’s partners, I recommend arriving 3 or more hours early to the airport no matter the time of departure.

✅ Trip Verified | London Gatwick to Dublin with Ryanair. I am now 25 minutes standing at bag drop off point and no staff present. I tried to book priority while checking in so I could take my 10kg bag on board but this was not available. Today’s journey feels like I have stepped back 10yrs in air travel. I am a regular user 8 to 20 time per year but it’s time to use another airline where possible irrespective of price. Such disrespect for customers is hard to believe in 2019.