Ryanair

✅ Trip Verified | Rome to Stansted. Terrible. Flight scheduled at 1115 am but ended up delayed to 5.15 pm! No explanation, no staff to assist, nothing whatsoever. We bought the more expensive earlier tickets so that we can spend our time in London, with all the attraction tickets bought. Now all will be lapsed because by the time we arrive at London, it will be 7 pm. Worse still, when we went to the ticket counter at Ciampino airport, the staff said they were not Ryan ir employees when they were clearly stationing a Ryan air counter. Will never book Ryanair.

✅ Trip Verified | Naples to Barcelona. I would not choose or recommend Ryanair ever again. I made it to the airport with my bag that I have carried on a flight before. However, they insisted I check my luggage so I did. I arrived in hopes of getting my bag and going on with my vacation but there was nothing there. I took all of the proper steps to file a claim and create a report but I am now at 5 days into my trip with 4 days left with no bag. I had to buy more clothes, I am down a laptop, and I do not have my medicine all because I was positive I'd be able to carry my bag on as I did before! I can not get in touch with anyone, the company keeps sending me automated emails, and I have yet to be compensated for any spendings as promised by the claims clerk in Barcelona. . This was my first and last time using Ryanair. I know it can happen anywhere, but the fact that it has been 5 days is crazy to me! If you choose to fly Ryanair try to fly with carry on. I am not leaving this review to keep people from using the air line or to scare you. I just want people to be aware and prepared just in case the same happen to you.

✅ Trip Verified | Barcelona to Naples. We were one of the last ones to board the plane, and the boarding people simply did not let us on the plane. We were told that we were late, and got the doors closed on us. So to this airline "last" means being one of the last ones in the line to board the plane. This was absolutely ridiculous. All of us had to buy another tickets for triple the price, wait in airport the whole day for it, lost the car we rented at Naples (our destination) as well as the money we paid for it, we also lost the money we paid for the hotel in Naples. This is an absolutely frustrating experience. Avoid flying with this airline at all cost if you don't want your vacation/traveling to be ruined and cost you lots of money! Just an absolute horrible experience.

✅ Trip Verified | Santorini to Athens. Ryanair is the worst airline I’ve ever flown with. They may have “cheap” flights online, but they tack on so many different expenses while at the airport. Their employees are rude and try to suck you dry of your money. There is a lack of communication and just overall disrespect for people. I would never fly this airline again.

✅ Trip Verified | Madrid to Manchester. Can't fault the flight. on time, cheap price, nice crew who were efficient. Certainly would use again.

✅ Trip Verified | Berlin to Budapest. I understand that this is a low cost airline but when staff try to gouge you at every opportunity it leaves you with a terrible taste in your mouth. They made me pay 20 euros per a tiny carry on briefcase that can easily fit underneath the seat. I travel for business every week and use a carry on on every other airline that I've flown with. I've never had an issue and I always place it underneath the seat. However, according to Rynair it is too big and I had to pay for it after already paying 80 euros for 3 other pieces of luggage that again on other airlines are carry on cabin luggage (the ones that are standard in North America). I will never fly this airline again. I don't care that they are cheaper, that does not give them the right to nickel and dime you at every step. No water was served on the flight and everything had to be paid for. Do not fly with them unless you are desperate.

✅ Trip Verified | The issue I have with Ryanair, everything else accepted that its a low cost airline and I was not expecting a lot of services doled out to me. However, when you pay for priority boarding, why do you have a single member for check-in at the airport and it makes you look silly and fee silly, that you are in the same line as the non-priority guests. Yes, there is a separate line for the gate access at the airport, but its not like a very big plane anyway. The food and everything else needs to be paid for, there is no inflight entertainment, and maybe like the US, they should make it paid for people wanting to. Otherwise I feel that for a flight to Dublin from LGW, even with paying for baggage and priority, it was value for money.

Not Verified | Amsterdam to Dublin. Checking into our flight in Amsterdam was by far the worst experience I’ve had with an airline. With only two desks open and well over 150 people waiting in line, we waited for an hour before we got to the front of the line and were told, as Canadians without an EU passport, we had to go somewhere else to get out boarding passes and then return back into line to check our baggage. What a joke. Where was an employee telling people this for the last hour!? So unprofessional and not the way to run an airline check in. I will not be flying with this airline again and will not recommend it to anyone. Won’t be surprised if we miss our flight at this rate.

✅ Trip Verified | Pisa to Dublin. With new baggage policy there was no option to book 10k bag on board when booking flight so required to check in bag at airport. The check in desks are totally undermanned with only one person checking in bags. Already 15 mins in queue and barely moved. This takes me back a decade in travel process. Ryanair may be cheaper for most routes but at a significant stress price.

✅ Trip Verified | My wife and I were due to fly from Porto to Stansted with Ryanair. We had already flown to Porto with them and there were no problems and we arrived in plenty of time for the Flight passing through immigration and going to the gate. When we tried to board the plane the Ryanair employee said we could not fly. We asked why and she said my wife needed her boarding pass approved as she was not an EU Citizen. I tried to point out that my wife had a UK permanent residency card, but she refused to look and told us to "stand over there or I will call the police". As the plane was close to leaving, I approached her again and got the same threat. Finally after the plane left she and her colleague took us down a ramp opened a door and told us to go through. She slammed the door behind us and laughed as she left with her colleague. We were back in arrivals. As a result we had to stay overnight in Porto and book flights back to London City the next day, then train and bus back to Stansted. All in all an awful experience. I have complained to Ryan Air since September. First they acknowledged the claim and gave me a pass code to monitor it on their website. The latter was not recognized so I emailed them. No response for 7 months to numerous emails. I finally wrote to the MD in Ireland and received an email asking for copies of our travel documents, which I sent the same day. 7 days later I emailed again asking them to acknowledge receipt ... no answer. After another 7 days they emailed me to say I had not replied to their email. I replied and forwarded the original emails again one again asking for a reply. To date nothing. All I can say is that Ryanair should be ashamed of their employees action and their level of customer support which is 0.