Ryanair

✅ Trip Verified | Gran Canaria to Stansted. Ryanair is now just a complete joke and pretty identical to the airlines depicted in come fly with me. Working out whether you’ve paid for luggage or not is deliberately unclear and I’d paid for only one way. You are deliberately seated apart, regardless of when you check in so you have to pay to sit together. Over two thirds of the plane had paid for priority boarding that comes with hand luggage so the queue was as long as if they hadn’t. The team are completely disorganised and ended up rushing through on both flights despite not having to wait for any passengers, to avoid the departure slot. If I had a pound for every time someone arbitrarily needed to “see” my boarding pass, without actually viewing it, I could’ve saved the £100 of additional hidden baggage fees. Over £700 pounds to take a small hand luggage each and to have the audacity to want to sit with my partner in the equivalent of a supermarket deck chair. This is not budget. At all. I flew to four destinations in the states last year, totalling six flights and that cost £2k. They’ve monopolised the European destinations and have taken over airports so now they can charge whatever they like. If it’s in any way possible to get some European sun without using them any more, I will try my damnedest. Avoid like the plague.

✅ Trip Verified | Billund to Manchester. I'm a veteran flyer, but this week's flight was my first experience with Ryanair, and will be my last. The website, which I tried to access from my cell two days before the flight, would not allow me to complete check-in. When I got to the airport a little less than two hours before the flight, I was charged an extra $95 for not checking in early. A male flight attendant was quite rude to me, and I did not do anything to warrant that. He seemed more interested in chatting up the female flight attendants than helping passengers. Once a passenger has booked a ticket, which I did months in advance, they e-mail you every day with annoying offers and irrelevancies. I did not unsubscribe because it would have prevented me from getting important flight updates. On the plus side, the plane was fairly new, the other cabin attendants besides the man were pleasant and the flight left on time.

✅ Trip Verified | Stansted to Arrecife. So, the flight was slightly cheaper than EasyJet, and the times were better, so I thought it was a good idea to give Ryanair a whirl, but then I realised at Check in that we had to pay to sit together. It didn’t bother me whether we did or not, so I didn’t bother with that, but couldn’t then check in until 48 hrs before the flight and had to print my boarding pass (eboarding pass not available). So, effectively, unless you are going somewhere with a printer, or for less than 48 hrs you had to book seats ahead, and therefore pay for them on the flight home! Then, as the tickets weren’t priority (?), we had to pay for our bags on the way back (5 x £25 = £125 + £39 for the seats added £164 onto our bill). On top of this, the staff talked to us like we were stupid. Another customer, who was having the same issue was furious, and the staff were equally rude to him. To top it all off, the flight was delayed by half an hour without a mention or apology, the air hostess told us we had to give her our rubbish half an hour before landing or take it home, as she wanted to get home too! And then the luggage handlers broke one of our cases after paying for the privilege of putting it in the hold against my will. I fly regularly (mainly around Germany) for work, and I have never had these issues. Definitely sticking to EasyJet for this route. Ryanair reminded me of fawlty towers.

✅ Trip Verified | Pescara to Stansted. Ryanair used to be a good airline company but not anymore. Flights are getting much more expensive, airplane very uncomfortable, staff ok but they can definitely improve. One thing that i like is the fact that they stopped boring people to sell stuff. (Not as much as before) so you can have a nap. My biggest problem is always the delay, is now 9 years that i use Ryanair which is the only company to serve my city and i never had a flight on time and i think it says it all.

✅ Trip Verified | Birmingham to Chania. Awful dirty airplane, totally disinterested staff, aircraft was an hour late leaving even tho we were all boarded on time, and then they damaged our luggage and refused to replace it because we didn't report it at the arrivals hall, largely because it was half midnight and no one was even at the desk Have flown with them before through work so knew they were bad but this was the first time buying my own ticket and it'll be the last. Most people dont realise by the time you've paid for your allocated seats, paid for check in and paid for cabin baggage they aren't any cheaper than anyone else anyway

✅ Trip Verified | Edinburgh to Dublin. Horrible customer service! Bag check in staff was all making small talk with one another instead of helping tell customers where to have our bags and passports checked, and helping the line to move along. Then when we got to our gate they kept switching gates on us and had people trampling over one another to move from one gate line to another and the staff was laughing as older customers were getting pushed out of their lines. It was as if the staff thought the process was a joke and didn’t help keep customers in their original lines or give accurate Information in a professional manner to the customers. Very unprofessional and disrespectful to customers. Felt like they treated us like cattle!

✅ Trip Verified | Barcelona to Rome. When I arrived at the airport I learnt that I have to pay for check-in because check-in must be finished online before 2 hours the flight. So we paid 110 euros for that. I was on honeymoon and our seats were not together. We have learned that many of the passengers were in the same situation. Then during the flight, many times the crew sold things. Firstly they were announcing and then they were starting to sell. I tried to take a nap but three times I have been woken up by these announcements. I have taken many flights but this one was the worst.

✅ Trip Verified | Dublin to East Midlands. Terrible service, terrible policies. You get what you pay for I guess but seems that they have unreasonable pricing strategies that target mistakes even ones made by the airline. The way they deal with objections is beyond rude.

✅ Trip Verified | Luton to Faro. Do not travel with family as it’s hidden costs will take you down the hole for budget. We had to pay 55 Pounds each for a family of 5 because we didn’t check in online. We paid 275 Pounds up-front before they would talk to us. Plus I tried to call the airline via phone and no one answered for 30mins and we were going to miss the flight otherwise. The reason we couldn’t check in earlier is because of our 1 child under 10. Pretty sad way to start vacation as we are Canadian and have never experienced this type of rip off at any airport with no customer service care at all! No Ryanair staff and had a third party to sit there and keep saying that you need to read the fine print. Never recommend this airline as it’s the worst I have ever been on and I travel quite a bit for business and family trips.

✅ Trip Verified | Manchester to Dublin. The first flight of the day. Efficient and straightforward service, as expected with Ryanair for £14.99! I always recommend Ryanair as a budget option, and I always get what I pay for.