Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2254 reviews
4/10
3 star Skytrax Rating
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1/10

"had to pay for not checking in"

(United Kingdom)

Trip Verified | Rabat to Madrid. I’ve had worst experience with airline ever first delayed for 1 hour. I had to pay 69 for not checking in and 30 pound for hand bag which add up to the original price wasn’t comfortable. I don’t recommend Ryanair to anyone, if you don’t have choice look out for the hidden fees.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRabat to Madrid
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Staff are invariably pleasant"

(Portugal)

Trip Verified | Faro to Bristol. We estimated that our return flight was our 50th with Ryanair over the past 10 years and in that time have had 1 delay of an hour due to ATC and 1 delay of 4 hours where we received the statutory compensation within 10 days. Staff are invariably pleasant and, unlike some airlines, will help with baggage. Seating is just about OK for 2 - 3 hours and improved on the newer aircraft. We have never had to pay any last minutes charge because we read the terms and conditions unlike the majority of people who complain ! Ryanair are an efficient and certainly not luxury means of travel but we are very grateful that, because of their low fares we can visit our family in the U.K. far more often than in the old charter flight days.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFaro to Bristol
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"pay €55 each to check in"

(United States)

Trip Verified | Beauvais to Vilnius. First time flying Ryanair It's been an educational experience. Attempted to use the Ryanair check in online and was unable to complete it. We arrived at the airport and were told we must pay €55 each to check in. This is beyond absurd.Even when you check in online with Ryanair you are required to speak to an agent to check baggage or verify your carry-on and verify your ID. So there is no benefit for the company other than an opportunity to gouge first-time customers who are unaware of this policy. Pathetic and petty.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBeauvais to Vilnius
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"face a 3 hour delay"

(Austria)

Not Verified | Gatwick to Vienna. I was a solo traveller and I had to face a 3 hour delay at the terminal. Now this made me feel angry as I was missing out on my friend's wedding in Vienna, Austria. Also something to mention, the cabin looked messy. I had to sit on bread crumbs. What a terrible experience.. I can't recommend this airline to anyone however, you have to deal with what you got for a low price.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Vienna
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I had to buy another ticket"

(United Kingdom)

Trip Verified | I was booked to fly on Aug. 2nd from Athens to Luton. The day before I contracted a contagious virus causing severe diarrhea and vomiting. I called up the airline trying to change the booking to a later date and they told me that it was not possible and that I had to fly that day. I had to buy another ticket but dread the thought that maybe some day a person with a contagious virus might be sitting next to me.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Luton
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"flights there and back were fine"

(United Kingdom)

Trip Verified | Stansted to Brno. I was expecting an horrendous experience, but the flights there and back were fine. Ryanair's pricing policy, and what you can optionally pay for, is transparent. The basic fare is incredibly cheap, but once you add any extras, such as luggage, extra legroom, self-assigned seating, and so on, the price rockets, and the airline is quite clear on this. It's also clear on luggage restrictions, and penalties for not checking in online. My main criticism is that boarding, especially at Stansted, was chaotic: queuing down a stairwell, and then waiting a good 10 minutes on the tarmac in blistering heat. Why doesn't boarding begin when the aircraft is ready? Seats OK for a short-haul, cabin staff did their job. The experience on Jet2 and EasyJet is better, but Ryanair did what its tin promises.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStansted to Brno
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"staff are nicer than some airlines"

(United Kingdom)

Trip Verified | Stansted to Aarhus. Arrived and checked in very easy in Stansted. I was a little overweight with my check in but the staff member didn’t say anything. Was very pleasant. However had I have been charged then I would have paid since I know the luggage limit - as does everyone else. Flight said delayed by 50 mins. But then suddenly that was taken away & we were no longer delayed. Took us by surprise we had to dash to the gate. Didn’t weigh my hand luggage which was allowed to 10kg but it was actually about 15kg. Which I would have sucked up and paid had they weighed and told me. Since it’s my problem not there’s. They lay it out very clearly what the limit is so I don’t know why people complain at being charged extra. Flight arrived in Aarhus on time after taking off ontime. Bags were on the belt after passport control. Flight coming in was very very bumpy due to the weather but the pilot did very well to land so smooth. Flight home from Aarhus was again on time and actually arrived about 25 mins early. So we must have had good wind on our side. The leg room is minute. I am 5’7 and pretty chubby & it was a struggle for my legs. My knees got bashed every time the person in front moved. The seats are ok, since Ryanair are a short haul company no one is going to break their backs on the seats. Friendly staff and a good clean cabin. Not dated like some airlines. I am terrified of flying but felt no more unsafe with them than I do with everyone else. My flight was about £25 return and baggage was £30 each way - similar for all baggage costs. You’re not going to get free food, alcohol and entertainment on a 1 hour flight for this cost. They shouldn’t get such a bad rep since the staff are nicer than some airlines I’ve been with.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStansted to Aarhus
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"all went smoothly"

(United Kingdom)

Trip Verified | Knock to Bristol. Back and forth to the West of Ireland, all went smoothly, on time arrivals, all for less than £75. I left it late to check in on line, must have had 5 reminders by text and email, all warning I was liable to extra charges if I didn't do it soon. I am a frequent flyer so I know the rules, but they are pretty clearly spelt out when you book the tickets.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKnock to Bristol
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Worst airline I've ever flown"

(Czech Republic)

Trip Verified | Budapest to Prague. Worst airline I've ever flown with. It may be cheap when you see the tickets, but the price will only go up if you want a comfortable flight with luggage, a seat and even food/drinks. Last week I had a delay of 4,5 hours and the airline does not offer any service, no explanation, no compensation, not even some water. If i wanted a bottle of water, which is kind of normal if you have to wait 2 hours inside an aircraft, I had to pay 3 euros for it, really absurd. My recommendation is to spend a little extra and fly with a normal airline and fly a lot more comfortable and relaxed.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to Prague
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"extra 25£ for having a hand luggage"

(France)

Not Verified | Birmingham to Barcelona. A total rip off! Apart from being over one hour late from scheduled time, I got charged an extra 25£ for having a hand luggage of a size of a backpack (and had no hand bag!!!). Once onboard, I noticed half of the aircraft was empty and had loads of room for hand luggage! The plane wasn't even cleaned between two flights and had to sit on top of potato crisps and empty bottles. Scandalous.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Barcelona
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no