Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1303 reviews
6/10
3 star Skytrax Rating
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Ryanair customer review

(United Kingdom)

Never again! Our two year old was expected to sit over 7 aisles away from any of the adults in our party. Due to boarding staff the queue at the gate was disrupted this resulted in our party being placed further along the queue to board (we had been near the front). When we finally got on board there were only odd seats dotted around the aircraft. None of the adults could be seated together which was not such a major issue but the Ryanair flight attendants (there for safety not service) thought it perfectly ok to seat a two year old 7 aisles from the nearest adult in our party. A two year old cannot understand or comprehend any safety procedure and Ryanair do not even accept unaccompanied minors.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Ryanair customer review

(Ireland)

Great flight from Knock to Luton on 27 Sept to 29 Sept. All for 32 euros. Easy online booking / boarding card / friendly staff.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

Liverpool to Ibiza. Case weighed 15.3kg sister's 14.4kg. Ibiza to Liverpool both cases were heavier. We did not put any extra weight in our cases. Believe scales inaccurate in Ibiza. Mine weighed 16kg and had to take items out of baggage at check-in. Took some items out and put in hand luggage 're weighed at 13.8 noticed case was weighed on different part of weigh belt. What I took out was not 2kg in weight. Was disgusted to witness someone being charged 70.00 as he had lost his printed check-in. I know they have rules but what a ridiculous amount to charge someone. When queuing at gate girl with small handbag across her body was asked to put inside her piece of hand luggage yet people in front were allowed on carrying duty free bags as well as hand luggage. There is no consistency am unlikely to fly with Ryanair again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

We flew this weekend for the first time with Ryanair from London Stansted to Kerry. We have avoided them in the past due to various negative reports in the media. I have to say they were on time in both directions (actually early) the crew were polite and helpful. The plane seemed fine pilot information was good regarding weather etc. I have to say we did follow the rules I purchased scales to weigh our bags printed the boarding cards at the correct size and arrived in plenty of time to catch the plane. I was ready for a very unpleasant delay with grumpy staff in poor uniforms and dirty seats to sit on but what I got was actually a very good service from what appeared to be a reasonable airline operator. Would I have wanted to fly to St. Lucia on board maybe not as the finer comforts are not there but for me I would definitely fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(United States)

Rome (Ciampino) to London-Stansted 4 October 2013. My 2 hr 20 minute flight was 1.5 hrs late. Though we sat at the gate for 90 minutes the flight attendants charged £3 for water. Unbelievable and unforgiveable. Add in the fact they're so strict about carryon-bags and you'll never even consider flying them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

Leeds Bradford - Malaga. First time flying with Ryanair and had no problems whatsoever. Made sure boarding cards were printed for both directions before leaving home. Luggage weighed to make sure not over weight before leaving home. Purchased reserved seats with extra legroom and had a comfortable flight. All staff were friendly and helpful.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

Ryanair customer review

(Australia)

I flew from Stansted to Vasteras on 3rd October with a group (8 people 4 underage/children). Initially our bags were too large to fit through the allowance restrictions they had set so after shuffling the baggage a little they fit perfectly. The staff however showed no respect and little empathy with the situation of a mother carrying baby essentials in her purse. Of course we did not expect this to be the case but some nice treatment would have been much preferred to the screaming we endured about how the airline punctuality would be abused if we did not pay a fine. Before reshuffling the items in our bags the staff insisted that we pay the fine and requested that some of us be through to the plane. The children passed through (passport checked) and waited for the others only to have the staff lock the door on them separating them from parents simply to threaten our group that punctuality is crucial (even though we were boarding ahead of schedule). Unfortunately a handbag was taken (not disposed of but taken) and we made it to our seats. It seems that the staff of the airline are also not fond of people placing baggage in overhead compartments while safety demonstration is on as they requested to be seated and silent until takeoff. The irony in the situation! After that flight it's safe to say that Ryanair has lost 8 potential customers and maybe even more considering the other customers who had to endure the rude woman at the boarding gate.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money N/A
no
10/10

Ryanair customer review

(United Kingdom)

We had no problems flying with Ryanair. Professional about everything. Staff at airport and on the plane were very good. Helpful and so young. The flight was on time both outbound and return. The plane was clean and seats were comfy. Nothing but praise. Will be using Ryanair again. Fuerteventura-Stansted flight FR8183 on 4th October.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

Flown numerous times with Ryanair. Liverpool to Reus. Always the cheapest. With Ryanair all you have to do is follow some very basic rules and you wont have any trouble at all. Make sure you have booked in any hold luggage on line its much cheaper but you can take 10kg each as hand luggage6 of us so spreading it round saves you a lot of money. Also it amazes me when people cry when they have to pay the £60 if they haven't printed their boarding cards before hand. Why not? I do not have a printer so just pop down to a local library to print them out. Yes Ryanair is a bit like catching a bus and you just sit where there is space but so what flight times are not long haul and I'm sure you can put up with it for a few hours. There is a lot of selling during the flight but again so what. Don't buy anything if you don't want to. Food is a rip off agreed so I have never purchased anything. So let me give you an example of how much cheaper it is to fly with Ryanair. It cost us a family of 6 just under £ £600 in Sept for return flights to Reus.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
3/10

Ryanair customer review

(United Kingdom)

24/9 and 1/10 Manchester - Faro. Perhaps I am too fussy as I normally fly scheduled for business and this was the first time I used Ryanair. I weighed my case at 14kg but Ryanair insisted it was 17kg. I was told to take things out and put them in my golf bag. If you forget the boarding pass that is printed by yourself there is a penalty of££70! The crew on both legs were surly. All they did on a 2.5 hour flight was to try and sell things. Boarding is a joke with everyone squeezing 10kg in lockers which do not have the capacity. As I said I normally fly schedule and they appear a similar price for far superior service. Although the flights were on time passenger service and treatment with a constant aim of collecting more money is a dreadful experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no