Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1336 reviews
5/10
3 star Skytrax Rating
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5/10

Ryanair customer review

(United Kingdom)

I have just (a) checked in my wife for a flight to Dublin next week and (b) seen the comment that you can't check in more than 7 days in advance without paying. When I checked my wife in she was automatically offered check in for the return flight (with allocated seat) even though that is more than 7 days in advance. Be warned though in common with Jet2 and other airlines she did find that seat she was allocated was a middle one. As ever you get what you pay for.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money N/A
no
1/10

Ryanair customer review

(United Kingdom)

After years of refusing to use Ryanair due to time/date constraints I had to book a flight with them today. I've also heard and did notice that they've removed ridiculous charges (for paying on line etc). However I've just noticed that I can only check in online 7 days before the flights unless I buy a pre-allocated seat. Because of my flight times this means I will have to find a place to print out my boarding pass while away. So yes it's an improvement that people can pre book seats but they have reduced the online check in time from 15 days to 7 if you don't pre book and pay for the seats. This will be the last time I book with them - I've not even flown yet.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

I have flown many times with Ryanair from both London Stansted and East Midlands to Valencia and never once have I had cause to complain all but two flights out of around 90 have been on time and those that were late were only around 20 mins late. The cabin crew have always been polite and smiling. This is a budget airline a point many miserable individuals seem to forget. You get what you pay for that said they need to scrap the allocated seating it doesn't work and is a real pain.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

Have flown MAN - DUB - MAN/LBA bi-monthly with Ryanair and have been very impressed every single time. First of all a flight 2 weeks in advance from the booking date for £9.99 one way can not be denied this is a brilliant price for an on-time flight on a virtually brand new 737-800. The one gripe I'd have is the allocated seating (something that most airlines use effectively). As a frequent FR traveller I pick the same seat every time unfortunately the common sense of booking and then finding your seat seems to have evaded some people as it turned into some chaos - so I'd advise to still get on the aircraft towards the front. Other than that I'm extremely happy to fly Ryanair again and again as the on-time no-frills cheap flights will always be too good to turn down! Follow the rules and you will certainly enjoy your flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

Me my husband and our disabled son went to Tenerife for Christmas. Going there was fine from Liverpool on our return we went to check in they had our names on the check in but we hadn't printed our return tickets. We were there 3.5 hrs before our flight they said we couldn't print them off they sent us back and forth. We paid £70 each then when we were getting on the plane the staff told us they couldn't help us with the wheelchair as they can only help 4 passengers. My husband and I had to carry our son down 4 flights off metal outside stairs. When we got to the plane there was no one there to take the chair off us I had to go under the plane myself and give it to the baggage handler.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money N/A
no
6/10

Ryanair customer review

(United Kingdom)

First experience of Ryanair's new self proclaimed 'industry leading customer service'. Stansted to Tampere out 31st Jan return 3rd Feb. The allocated seating (on the return leg) was a big improvement. The seats are still bolt upright but at 6ft 3 I've never found the legroom to be that bad. This leaves us with the migrane inducing yellow the bright cabin lights and the constant procession of scratchcard sales and frankly annoying announcements about the still overpriced microwave food to moan about. They seem to have at least stopped the irritating soft drink adverts on replay. I guess Ryanair are an option if they are flying where you want to actually go but my own conclusion - as a relatively frequent flyer - is that there is no point in saving a little bit of money if it costs you a lot of time and hassle which on this trip it still did.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
4/10

Ryanair customer review

(United Kingdom)

As we don't like the free-for-all mess at the airport we booked Priority Tickets and reserved seats to Fuerteventura on 7 Jan 2014. All went well on flight over and as promised the flight was actually a bit early. On dep however we arrived at Fuerteventura airport to be informed that we check in at desks 20-22. We stood in queue for desk 22 and after 10 minutes one check in clerk sat in at desk 22. After 10 minutes she spent some time on the phone and several people moved from the other 2 queues to 22. Eventually after another 10 mins another clerk opened desk 20 and we moved over there. No priority check in just free for all. The flight was called one hour before time and we were all herded like sheep to our gate to watch the previous passengers getting off our flight! There was no allowance for priority passengers and we were all herded in together. What is the point of extolling extra cash from us for Priority booking if we don't get any value for it?
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
8/10

Ryanair customer review

(United Kingdom)

Flew Edinburgh to Alicante and return - flights both ways were punctual and there was a nice holiday atmosphere on board. Boarding was a bit slow on both sectors but once on board there were no delays. Cabin service was friendly and attentive - prices a bit of a rip off but the price the of tickets more than compensates. We travelled with hold luggage and golf clubs - luggage was delivered punctually at both ends. Given the excellent value for money I can't fault Ryanair and will certainly use them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

October 13 Luton to Beziers in France return. Jan 14 Stansted to Vasteras in Sweden return Skavsta Sweden to Stansted. Have had a couple of trips with Ryanair in last 6 months and have had no problems. The cost is so low that you have to expect service is going to be a little less than a national operator but me and my family had no complaints. Staff did their job and some were very nice yes I was worried that ticket bar codes would read OK as I didn't want to have to pay £70 extra for each ticket to be printed at airport. Just follow Ryanair rules double check your details and you should be OK. I took all my 5 grown up children away for the price of a single ticket on a national operator. Also Ryanair planes are all very new under 5 years old so safety should be good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(Ireland)

I flew with Ryanair on 16th Jan 2014 and returned 20th Jan to London Gatwick from Cork. I must say from start to finish I found the staff excellent helpful and courteous. I had 2 very pleasant flights - no problem whatsoever.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes