Ryanair

✅ Verified Review | Whenever you are considering to book a ticket with Ryanair consider that if you are willing to retain your sanity you need to pay twice the initial price. We paid 240£ for two tickets from Palermo to Stansted. The total cost doubled when we had to pay seat allocation with extra leg room (since we're not 12 year old), bags, train tickets to Stansted plus a taxi to central London since the flight arrived very late. Terrible service, queuing up for 30 minutes before departure etc. Last time flying Ryanair for sure.

✅ Verified Review | Flew from Bristol to Palma. Completely shocking behaviour, sooner that Ryanair go out of business the better. Couldn’t even sit next to my wife and checking in way before although forced to pay more. All cabin staff were on about when selling perfumes etc was that they wanted to meet their targets. No one seems to care less about customers.

✅ Verified Review | Glasgow to Lisbon. 11 hours waiting on a delay without any explanation in Glasgow airport, please avoid this airline at all cost. Customer services are rude, useless and have not providing any information at all rather than delay the flight.

✅ Verified Review | From the plastic seats, lottery tickets and cheap perfume, to them forcing me to check in my bag, this is a bad airline even by low cost standards. I will avoid if there are other options.

✅ Verified Review | I flew with Ryanair from Gatwick to Belfast return with my friend on the 19th October 2017. Both times when we checked in we have been allocated separate seats even though the plane wasn't at its full capacity. Both me and my friend had a free seat next to us. When I did the check in online I couldn't select my own seat as I used to be able to do even though there was a free seat next to me. I had to pay extra just to sit next to my friend. They just don't know how to extract more and more money out of their customers. Also this year one of my flights has been cancelled because Ryanair did not have enough pilots. Their service is getting worse and worse!

✅ Verified Review | My two friends and I were very unlucky to fly with Ryanair during the mass strike in France this October. We were supposed to fly from Alicante to Kaunas on the 10th of October, but when we arrived to the airport it appeared that our flight was delayed. We waited for ages, then they put us to the plane, where we waited further. Then they returned us back to the airport and said that our flight was canceled due to the strike in France. Not delayed but canceled! Now we only had the option of getting back our money (which was ridiculous, since with this little money we could not possibly buy a flight with another company) or waiting while Ryanair offers us something else. We chose the last variant since we are pensioners and don't have spare money, and we especially chose Ryanair because they offer the lowest prices. We stood in the biggest queue for the whole night! Thank goodness there were 3 of us and we could substitute one another. Throughout the night Ryanair never offered us even a bottle of water! When it was finally our turn to apply for a change of flight, Ryanair offered us a flight for the 18th October! They were only were willing to pay for one night's stay for us (and this chance had already passed since that was the night we spent in the queue). How we were supposed to live until the 18th October in a foreign country apparently did not concern them. Since we needed to go to Kaunas (Lithuania) we finally managed to board a plane going to Poznan (Poland) which was the closest destination to Kaunas and flew with it. I must say that Ryanair behaved so unprofessionally through the whole situation. Not to offer water to the passengers was the last drop really. I doubt I will ever use this low-cost company again, thank goodness there are other options these days.

✅ Verified Review | Stansted to Hamburg. I booked a flight with Ryanair to go see my girlfriend, within 10 seconds of paying for my flight I realised I booked the wrong date. At this point I had just paid £75 for a flight I didn't need, thinking I might be able to change flights, I called Ryanair and asked for my flight to be changed. I called and spoke to a lovely girl and great at customer handling, I asked if she could change my flight so that I could fly the weekend before the week I booked. She looked at the flights and said as I'm in the 24 hour period I wont be charged, Great, she did say that the flights I booked totalled £66 so I would be losing out on £9, a bit annoying but not end of the world. How wrong was I, apparently Ryanair have a policy that if you need to re-book the flight, you will get charged or not is not done on the total cost of the flights, but on the individual costings of each flight and compared with the flight you originally booked. So I looked at the flights and yes my flight there was in fact more expensive than the flight there for thew following weekend, then I look at the flight back and the new flight back is £25 more expensive, so I now not only lost £10 on the total cost change going from my original flight to the new flight I have now lost another £25 because I want to change the flight. So Ryanair have now got an extra £30 out of my 10 second mishap, one mistake I shall never make again, I will never fly with Ryanair again. Ryanair are stingy when it comes to releasing cash, they have changed flight times for 3+ flight of mine in the past. Very disappointing, I never write reviews but I had to make an exception, as Ryanair have really let me down.

✅ Verified Review | I recently flew Stansted to Dublin, and shortly due to fly from Dublin to Venice. I hate Ryanair. They completely avoided my repeated attempts to contact them for being overcharged and then an agent simply hung up on me while discussing the issue. They obviously don't care. And it is extremely difficult to get a hold of them by any means. Only plus side (so far), is the flight attendants were agreeable people. I think I'd rather pay more and know I'll be treated properly.

✅ Verified Review | Barcelona to Rome. Flew with Ryanair twice. Once from England to Spain and then from Spain to Italy. I was a bit worried knowing they are a no frills budget airline. Both flights were only two hours and very comfortable. Staff were friendly. Great value for money. I would fly with them again.

✅ Verified Review | Glasgow to Sofia. My flight was delayed for 3hrs, I was stuck at the airport and waited. By the time I got to my destination, Sofia it was past midnight. Metro has stopped running, the only way to get into the city centre was via taxi. Since I’m a budget traveler, I didn’t want to waste money on the taxi, so I decided to sleep at the airport and wasted the money for the night of hostel I booked. A day or 2 after, I got an email about flight delays, and only just found out that there was an EU law that any flight delays for 3 hrs and more, the customer is entitled to a claim. I immediately submitted the claim. About a week later, Ryanair rejected my claim, saying my delay was under 3 hrs! Well, the flight was delayed 3 hrs exactly, we didn’t board until 3 hrs later, but it could have landed less than 3 hrs later, which I wouldn’t know, because I didn’t check the exact time I landed, it could be about 2hr 50min later than expected in Sofia. Ryanair also said, any flights that are delayed more than 1.5hr, customers are entitled to claim back expenses during the wait at the airport, providing receipts are provided. At the same time, they closed my case. I took this as a complaint, I asked for the exact time it landed in Sofia; asked for the reason of the delay; explained due to the delay, I lost a night at the hostel, and had to explain to them that I had to sleep at the airport; and why no one informed us there would be spending expenses for delays over 1.5hr? When I got a reply from Ryanair, the staff was not even answering any of my questions, he just repeated the same thing as the first person said, told me to submit any receipts. Also that the flight was delayed for less than 3 hrs, so I was entitled to the 3hr+ claim. I tried again, explaining this further, but once again, it was no use. They were not doing anything about it. I just wanted to warn anyone flying around Europe, if there’re any delays, make sure you check the time, and make a record of it if possible. You can always get it from the website afterwards and save a record for it, if you need any claims. If it’s delayed for less than 3 hrs, check the airline’s policy and see what you’re entitled to. Because obviously they would not just tell you the freebies you could be entitled to, to save their cost! Anyway, Ryanair service is bad, all the emails I had with them back and forth, they were terrible. A different staff reply to my email every time, just repeating the same things over and over again, and not answering to my questions. Up until now, I still have no idea what caused the delay, or the exact time the flight landed.