Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2260 reviews
4/10
3 star Skytrax Rating
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1/10

"will always try to avoid"

(United Kingdom)

Trip Verified | London Stansted to Barcelona. I fly Ryanair regularly but they have a new policy of seating people apart when they buy tickets together, just to charge more money. I was flying with my wife, we checked in in advance and saw that they sat us apart even though there were plenty of seats free. The flight was actually far from full, both seats next to me were free when I got there, but they still would give us separate seats. They are going back to being the cheap inconsiderate company they were before! I will always try to avoid them from now on.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Stansted to Barcelona
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"we were seated separately"

(Ireland)

Verified Review | We flew as a couple to Bologna for a short break. We didn't pay to sit together as we think this is a complete rip off and Ryanair need to look at their policy regarding this. We checked in together on both occasions but we were seated separately despite there being numerous empty seats in the cabin. Take off delayed by 45, no info from tannoy. Girls very pleasant at check in. Nice enough flight, brought own food and entertainment. Return leg quite pleasant and received the standard service. Italian crew on both legs, quite rude and brisque. Not bad for 180 euros.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Bologna
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"I was prepared"

(Greece)

Verified Review | Ticket really cheap: 50 euros. Thessaloniki - Napoli and back, paid three months in advance. Only hand luggage: I had weighed it and I was sure that it was under the 10 kilos limit. It was tagged at the gate and taken from me to be put underneath because we hadn't pay for priority boarding, I had read the new terms and conditions, so I was prepared, though it is rather ridiculous to carry it all through the airport. I was allocated in 9F and my husband at 33F but we didn't pay the 4 euros to be allocated together. Airplane was safe, departure and arrival time were on time. We will choose again Ryanair, because we like: safety, accuracy, reliability and of course low prices. We don't like its policy to ask you for money for all other things, but Ryanair is not Emirates after all .
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNaples to Thessaloniki
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Very efficient"

(United Kingdom)

Verified Review | Friday flight Stansted to Dublin. Given a ten minute delay notice but despite that loaded on quickly and departed on time. No fuss with clients and baggage all very slick. Flight passed quickly and landed half an hour early. Very efficient. No problem with people and their seats. It seems if they wanted to sit together they paid the relevant price or if they werent bothered took what was allocated. Much the same as any other airline. 10/10. Dont know what the moaning is about.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Dublin
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Disorganised, poor customer service"

(United Kingdom)

Verified Review | Ryanair is the world's worst airline. Flew Faro to Bristol. Disorganised, poor customer service, frequent delays and cancellations. I paid for priority and fast track. Did not receive this service. £160 for a name change. Absolute rip off. They can't organise a simple holiday planner. Avoid at all cost. They are cheap but it will cost you more stress and a lot more money in the long run. Our flight was delayed for over an hour. No reason or explination given. Treated like animals at the airport. Easy jet and flybe are much more reliable and professional. I am a frequent traveller and avoid them at all costs now. I prefer to pay more to travel than fly with his shambles of an airline.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFaro to Bristol
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they aren't worth it"

(Canada)

Verified Review | On October 18th I booked a flight with Ryanair from Stansted to Prague on November 7th returning November 9th. On October 21st, I received an email claiming that my payment was declined, that my booking has been CANCELLED and that in order to take the flight, I would have to rebook on ryanair.com. A few days ago, I received an email saying that I had to "check in" for my flight online, a flight that was supposedly "cancelled". I talked to support for almost an hour, and they're still talking to me while I type this review because they're claiming that after the booking was "cancelled" they tried my card several more times until it was successful. Now that would have been perfectly fine if I was told that my card was continuously being tried as the payment method; or I was told when my card worked and that I would have been charged the money. In either of those cases I would not have spent more money in order to buy a new ticket from a different airline. Support also claimed that they have "no cancellation policy" - which is not even the situation right now. I'm only looking for a refund on the ticket that was presumably "cancelled" which still charged my credit card - which they say they "cannot do anything about". I know the price is very appealing to people, that's why I decided to give them a chance, however I can say clearly now that they aren't worth it. Spend an extra 50 bucks on a decent airline before wasting your money here.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Prague
Date FlownNovember 2017
Value For Money 12345
no
1/10

"tagged my hand luggage bag"

(United Kingdom)

Verified Review | East Midlands to Dublin. Approaching my flight I followed the instructions to board and someone tagged my hand luggage bag after viewing my boarding card with no explanation. I thought this was a mistake so I removed the tag and then was confronted when boarding the plane by two confrontational girls asking me why i removed it. I explained that I didn't want it putting in hold as it had stuff in a needed as hand luggage and was in a rush when arriving in Dublin, they were rude and and told me I didn't have a choice. This is not acceptable if I wanted my luggage in hold I'd of booked it in hold. That's the whole point of having hand luggage, you have it with you. Poor service, rude staff and diabolical attitude.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEast Midlands to Dublin
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"flight crew were all charming"

(France)

Verified Review | Everything went well. The flight was on time departing and arrived 10 minutes early. Ground staff and flight crew were all charming. Flight almost full and several cabin bags ended up in the hold, but all passengers affected seemed to be content about the arrangement as they did not have to pay extra. Most noticeable that several passengers also brought more than their cabin bag allowance on board, both in number of bags and in the size of some of them. Some bags removed to the hold were too large for the overhead lockers. I have never yet had any problems with Ryanair, their service or their website. I have always found the website clear and easy to use, and I am not very computer literate. I have used this route with Ryanair ever since it started operating from Stansted to Carcassonne many years ago, and on only two occasions has anything gone wrong, and on both occasions, the weather caused diversion to another local airport. In both cases, busses were laid on within an hour to ferry passengers between the two airports. When I read some of the complaints on this site, I really wonder what is expected of a low cost no frills airline.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Stansted to Carcassonne
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"both journeys arrived on time"

(Ireland)

Verified Review | Shannon to Stansted. Efficient service. Cabin crew friendly and both journeys arrived on time, in fact a few minutes earlier than the advertised time. I booked the priority seats and had a lot of leg room. No complaints. Ryanair does a good job for short haul flights in Europe.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteShannon to Stansted
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"the underlying greedy vibe"

(Spain)

Verified Review | Roma to Madrid. Apart from the fact that i had to pay for one of my check in baggags twice cause i travel with a guitar and they are strict about their oversize policies (beware guitarists Ryanair is the only airline that is so strict and petty for that matter about oversize luggage - okay it is the policy, granted, but when the flight turns out to be chaotic, overcrowded, staff must be overworked or dissatisfied in general, because a smile is the last thing you are greeted with, and the flight turns out to be so full that your hand luggage ends up being checked in at the gate. You get the feeling like they are strict only about matters that are in Ryanair's interest, such as those that translate into revenues, because the oversize fee wasn't exactly "lowcost" - it was almost the same price as the flight. All luggage costs in total were the same as what I paid for the flight, so i paid double. So much for lowcost. I felt ripped off and also felt the underlying greedy vibe of a company that only uses the "lowcost" label as a means to market and boost their brand. The only thing low about this company is friendliness, legroom. Also seems like it targets business people with briefcases, or it sets out to favour these, rather than guitarists, surfers etc travelling the world. Wont be fooled by their flashing marketing campaigns with apparently low prices again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRoma to Madrid
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no