Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
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1/10

"There were many hidden costs"

(Germany)

Trip Verified | There were many hidden costs and I made a mistake in checking in the return flight before the first flight and had to pay 50€ per person, I was with my wife so 100€. This put a downer on the whole holiday! I dont think i will be using Ryanair again because even when i explained my mistake, the staff just laughed at it and were really blunt and miserable which made me feel even worse!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Cologne Bonn
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight crew were not very helpful"

(United Kingdom)

Trip Verified | We had a very cheap flight flying Ryanair from Birmingham to Verona, but even so the flight crew were not very helpful and actually quite rude! The seats were very dirty with rubbish left on the floor and the downside of seat, no room in above locker. My bag was way down the cabin from my seat, would not be accommodated to sit together even though there was empty seats, now I have just heard they are thinking of going on strike on 20th Dec, that’s very nice of them!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Verona
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"You get what you pay for"

(Greece)

Trip Verified | You get what you pay for. We paid 85 euros for a Hamburg to Lisbon (round trip) plus 10 euros for a seat Reservation, which is just ridiculously cheap. One thing that I did not like - and which I haven't experienced when flying Ryanair before - is that the system for the online check-in is splitting up Groups on purpose to make you pay for a reserved seat. However, 5 euros are okay for a seat reservation. The 737-800 was quite new, seats are as usually not too comfortable and food and drinks were not included - which I am not expecting when I am paying such a low fare as I did. Both flights were more or less on time.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamburg to Lisbon
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"were assigned random seats"

(Greece)

Trip Verified | The boarding of the flight was somehow chaotic and not well organized, however the flight boarded on time with no excessive luggage in the cabin. Flight 80% full. People were assigned random seats separating groups from one another and this resulted in a lot of them switching around before take off, even during the safety demonstration, and after take off. Crew tried to stop them, but they did not manage to enforce order. After take off the roof was dripping water on me, which was annoying - this lasted for like 20 minutes. Flight departed and landed on time. Very cheap (25,49€ for a one way ticket).
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Frankfurt
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"most opportunist of all airlines"

(United Kingdom)

Trip Verified | Budapest to Stansted. I found this airline the most opportunist of all airlines. For the 15 minutes delay in checking-in they charged me £100 whilst I still have 1 hour 45 minutes to the boarding. I would have rather paid more money at purchase than paying a penalty fee. It’s just not right.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBudapest to Stansted
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible service all around"

(United States)

Trip Verified | Malaga to Amsterdam. Terrible service all around. If you don't check in online 2 hours before flight, you'll be charged 50€. For no real reason. No previous notice. Just got e-mail few hours in advance. Very easy to miss. Food is not free and it is of a bad quality. Even water is paid. Small seats. Flight attendants are fine but company rules are strict and stupid.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMalaga to Amsterdam
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"didn't let us fly"

(United States)

Trip Verified | My girlfriend and I booked roundtrip flights from Barcelona to Tenerife, and we were notified to check-in online before the flight in order to avoid $50 check-in fee for each person at the airport. I clicked check-in on my reservation email, and they up-sold me seats for $90 during the online check-in, which was fine, and I finished the process. When I went to the airport, they told me we hadn't checked in and that we just paid $90 for regular seats, not even together with my girlfriend, and not in any special part of the plane. Insisted we had to pay another 50 euro each to check-in. I told the customer service to bring a manager to speak to and he denied it saying we could speak with him. I took a picture of the "Ryanair customer service" sign in order to give them a bad review, and he freaked out and told us "You will no longer fly", and even though we were there 2 hours before, didn't let us fly. I had to scramble to find a hotel for another night in Barcelona late at night, and pay an extra $480 for last minute flights the next morning for my girlfriend and I. This is by far the worst customer service ever. I will never recommend or fly Ryanair again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Tenerife
Date FlownNovember 2017
Ground Service 12345
Value For Money 12345
no
1/10

"this is by far the worst"

(United States)

Trip Verified | Rome to Athens. I have flown on many airlines but this is by far the worst. If you do not have tickets confirmed and printed before 2 hours expect the printing to cost as much as the flight itself. Upon going to the gate the people at the ticket desk were randomly telling people their bags were too big and charging them 50 euros to check at the gate. There was no rhyme or reason to it people were selected at random. Some had larger bags that were getting through those that were stopped. Their comment every time was that you booked a cheap flight what did you expect. Do not go with this airlines because although it is cheap when you add up all of their random fees you can get a better flight with someone who is upfront with their charges.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Athens
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly with them again"

(United Kingdom)

Trip Verified | Porto to Stansted. If you are flying via Ryanair with little children please be aware of their scamming operation! They say you can take baby equipment safely enclosed in a box or hard case so long as it doesn't exceed 119x119x80cm and a max of 20kg and truly, flying out from Stansted is fine because that is the rule - however when you come back home its another matter. You are only allowed 1xbaby equipment max of 5kg despite the fact of going out you can have two free baby equipment and we paid for an extra one too. We were charged for having less coming back home as we exceeded the rule. They have a different rule for every country you go to apparently and also they commented that we were yet another of the same case. After having flown with Ryanair for the last 14 years with no problems I will never fly with them again. Was super stressful with a screaming baby and all!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePorto to Stansted
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never had a worse travelling experience"

(United States)

Trip Verified | Budapest to Dublin. I have flown on many different discount airlines, both inside the states and outside mainly in Europe. I've never had a worse travelling experience than with Ryanair. The airline has yet to be on time for flights, and for this trip was delayed both ways significantly. (An hour sitting on the flight to Dublin and already 20 mins to Budapest.) The attendants are rude and unhelpful and do not provide any useful information. For example, telling the cabin the delay is from a attendant who was going home because he's sick instead of the reality that he never showed up, which is what was said earlier. It wasn't that only instance where the staff acted errantly. On the way back to Budapest my fiance and I got belligerently approached by a staff member who demanded to know why our "Visa Check" had not been completed and that she didn't have time to check it herself. (Even though we've been waiting in the delayed priority line for the plane for 20 mins). I tried to explain to her that the staff we dropped our luggage off with said we had nothing else to do but go to security. Finally, the website also needs to have a better system of checks when offering other services, like car rental. My fiance and I rented and paid for a car in Dublin, knowing that an extra fee is often charged to people under 25. The site gave no indication that this wasn't taken in account for, or that there was an issue with our rental. When we showed up the company would not give us a car, and did not offer us a way to contact the airline for a refund. We have yet to get a reply from customer service in their limited and costly to call internationally hours. I will never buy another ticket with this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to Dublin
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no