Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2254 reviews
4/10
3 star Skytrax Rating
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1/10

"they would not let us through"

(United Kingdom)

Trip Verified | I thought I would flag what appears to be a persistent problem for Ryanair passengers flying from Frankfurt and the lamentable response from ground crew and Frankfurt staff. Bag security takes place at the gate at Frankfurt T2, not on entering the departure lounge (only passport needed). I arrived at the gate ~50 mins before the flight departed (let's face it - at STN with Ryanair you only generally start to board ~5 mins before the departure time) to be confronted with a large queue, all for the same flight. Security did not seem unduly concerned. Far from being last in the queue unfortunately I was directed to a very slow moving parallel screening queue for Xrays etc - which did indeed leave me one of the last downstairs to the gate, where I was witness to a queue of some 20 people already arguing with the gate staff who told them they were "late" and could not board. The situation was made more ridiculous as there was a half-empty bus waiting outside, for at least 10 minutes while the team of 2 on the desk refused to let more people past. Eventually this bus departed, only for another one to turn up - again we were not allowed to board this by the gate staff. Someone else turned up and we were effectively told tough, go and re-book as they would not let us through. As a result families were split as the block was seemingly arbitrarily applied from one passenger to the next - which was appalling, moreover he had medication for his wife and they still would not let the guy through nor make any attempt to get these to him. Clearly there was no communication between security and the gate which was hugely frustrating, security was understaffed as they could not physically process the volume of passengers in the timeframe (if I were more suspicious I would think there may be some 'special arrangement' to engineer this). Moreover this happens regularly - one of the gate staff told us *45* people were denied boarding under similar circumstances the day before and a quick twitter search showed this happened at least once more this same week. Overall it was a lousy experience but it seems to be a common problem - be warned if flying Ryanair out of FRA, get to the get super early.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to London Stansted
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very poor and unprofessional service"

(United Kingdom)

Trip Verified | In the old days Ryanair meant "Low fares simple". Now it means "Low fares with loads of hidden costs". Very poor and unprofessional service from boarding to flight attendants. All starts at boarding where a tag with limited liability is attached to your hand luggage if you don't pay "Priority" (which btw, seems to be bought by half the passengers nowadays). The "fake receipt" is then glued onto your ID which once resulted in one staff member actually breaking my plastic ID card. This tag is so made up you can just rip it off and try your luck getting your hand bag into the cabin. If you are traveling with your SO or a child, expect to pay just to sit together because it will purposely "randomly" allocate you as far as possible. Inside the cabin, you'll find the worst flight attendants the aeronautic industry has to offer. Those who often bump into everyone and will actually hurt you when you have an aisle seat, obviously without any apologies, that keep selling lottery tickets enhancing the flea market spirit even when turbulence requires all passengers to be seated. They sometimes forget to perform the safety procedures demonstration from start because they're on the phone. I once even heard one of them screaming when we "bumped" into some turbulence! Good luck trying to sleep if there are constant announcements over food, perfumes, tickets and other diversified sales. Also, Ryanair seems to think they're above EU regulations, no beverages are offered in case of a significant delay. Now the plus: It's simple and sometimes very cheap (although it often requires you to waste tons of money and pay exorbitant train tickets to reach its remote airports) Ryanair keeps growing without proper scaling and training, disregarding its customers and aiming towards maximum profit only. If an airline forgets the holidays of its pilots how can you expect it'll care about its customers?
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Stansted to Karlsruhe
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"staff members who didn't care"

(United Kingdom)

Trip Verified | My trip to Barcelona was only one weekend with my friend and had the most disrespectful trip on our way back. From Manchester, me and my friend who are European citizens, arrived just fine to Barcelona with no problem, our passport or ID was eligible for the trip, however, on our way back which was the day after, we passed just fine through the security checks and everything and we were trying to board on the plane but it appears for some reason that we couldn't. According to the ladies there checking our boarding passes, we had to have a visa card and they wouldn't board us on the plane. We thought there was a confusion since we arrived just fine with the same exact documents, same airline, same airport the day before and we had no problem through security but they appear to have a problem and wouldn't let us on the plane. We were trying to explain to them that we are European citizens and that we do NOT require visa. They wouldn't listen to us or even try to help us since we couldn't understand their response which was unreasonable! Everyone is boarded but us two and the gates closed and we started panicking, we couldn't believe that they will actually leave us. Until one lady that was working there too, thought that there was something wrong and she tried to help us by just calling her superior to come and check if we do need visa and she just simply said "no we do not need visa" . That was it! That was all needed to be done by the staff members who didn't care leaving two girls alone in a foreign country.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Barcelona
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Very courteous and polite"

(Ireland)

Trip Verified | Had flight cancellations due to weather going back home to Dublin from Gran Canaria. Most helpful customer care desk. Ryanair really did all they could to get us back home. Very courteous and polite. Even connection flight and seating was sorted. Made such a difference to a probably stressful situation.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Gran Canaria
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"customer service was absolutely disgraceful"

(Ireland)

Trip Verified | Dublin to Fuerteventura. I planned a weekend in Furtaventura, but due to bad weather conditions the flight has been canceled. Not only we booked the flight with Ryanair but also we rented a car and insurance with them. 2 days before departure at 19:30 i received an e-mail off Ryanair stating that I can move my flight free of charge to another date due to bad weather conditions, however the e-mail did not say that the flight has been canceled. When I checked the Ryanair website the flight has been marked as scedualed. I could not ring the Ryanair customer service because they were closed at 18:00, the next morning i rang Ryanair at 9:00. The lady on the line told me that my flight has been canceled and that they cannot refund my hotel, car or insurance expenses. She was speaking very fast and as I asked her for clarification and to speak slower she hung up. After my conversation with this woman the flight still remained as scheduled and tickets were still being sold, the Ryanair website was not being updated on regular bases and the customer service was absolutely disgraceful. As for now i still have not got my refund for my flight but I will update my post when ever i get it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Fuerteventura
Date FlownMarch 2018
Ground Service 12345
Value For Money 12345
no
7/10

"will use again for short routes"

(Ireland)

Trip Verified | On this rather short 40 mins flight from Dublin to Glasgow, Ryanair proved to be ideal. They were punctual and reliable and the the check-in process was most efficient. The crew were able to serve drinks on a very busy flight and disembarkation was managed in a quick and orderly fashion but resulted in a bus transfer as I suppose Ryanair do not like to pay for the gates. My luggage arrived quickly and so I have no complaints at all. No complaints and will use again for short routes.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Glasgow
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"splitting passengers travelling together"

(United Kingdom)

Trip Verified | Leeds to Alicante. Ryanair are brilliant, cheap, usually on time etc. But they are shooting themselves in the foot by splitting passengers travelling together up. Theres no reason for this, its about trying to extract money from you. Come on Ryanair don't be pathetic, we love you but this carry on is silly.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLeeds to Alicante
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Cabin crew very friendly"

(Germany)

Trip Verified | Glasgow to Frankfurt. I understand all the complaints to a certain point. You have to know Ryanair's system, but when you do. you have a smooth flight. Cabin crew very friendly and the flight was on time. Luggage delivery was very fast in Frankfurt.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGlasgow to Frankfurt
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a pathetic money grabbing system"

(United Kingdom)

Trip Verified | Flew Tallinn to London Stansted. Ryanair are one of those airlines that you choose as a last resort. They are just there to scrape every penny they can out of you. We wouldn’t book seats out of principle and refused to pay for priority boarding - this means we could only check in 4 days prior to flying. Luckily I was able to do this, if it was your week/fortnight holiday, you’d be stuck. My husband and son were on a separate booking to me as I had booked later. I checked them in first and got seats 9e and 20b. When I checked in next I got seat 9b. Clearly they could have given my husband seats near each other but they clearly want to make a point. Every time you press proceed you get asked if you want to change your seats at a cost. It’s a pathetic money grabbing system. When we followed this same procedure with Wizz Air, seats next to each other were allocated. The man sat next to me had paid £15 for his seat - I had paid nothing - ridiculous! When we arrived at Stansted we had to wait 30 mins for the belt number to come up. Surprise, surprise all the missing belt numbers were for Ryanair flights. Never again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTallinn to London Stansted
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"The low cost has risks"

(Spain)

Trip Verified | On February 15, I took a flight from Madrid to Berlin, the flight was delayed about thirty minutes. In Madrid Barajas Airport, at boarding time We were waiting for a half an hour standing up without any answer. On the other hand, the flight was confortable (legroom quite small) and the cabin crew was nice, but landing was one of the worst in my life. The low cost has risks!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Berlin
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes