Ryanair

✅ Trip Verified | Rome to Tel Aviv. Paid by mistake extra weight and have not received refund even it was long time before the flight. My hand luggage was at the dimensions and weight under the maximum limits. Without any reason they don't allow me to take it into the cabin. Other luggage belong to other people that were bigger were allowed to take it to the cabin. I will not fly again with Ryanair.

✅ Trip Verified | Malaga to London. Plane delayed. No apologies for all people until boarding. Also the plane was absolutely dirty. No happy at all. I think as customer that we deserve information at moment to advise our families and the plane should be cleaned properly. At customer I feel upset as I think we deserve better treatment.

✅ Trip Verified | Athens to Thessaloniki. Very cramped waiting area at the gate to board. They have been enforcing the new policy which makes it obligatory to hand in the hand-luggage before boarding, so that it gets stored - unless you pay for priority boarding. As I only had a rucksack I was allowed to have it in the cabin. The new policy has made more space in the cabin, boarding and leaving the aircraft has been quicker and the cabin was more comfortable. Some passengers have been complaining though, as they don't like that they will have to wait to collect their hand luggage. People have been moving around seats, in order to sit with their peers, however as this is a short flight it was not too much. Flights were punctual and almost full. Very cheap (40EUR return).

✅ Trip Verified | Edinburgh to Brussels. Worst experience ever and I’ve has many good and bad. Arrived through customs 2 hours early then stood in a 45 minute line while our flight was delayed only to get to the gate and be told I had to verify my passport at the airport entrance a half mile away, go through customs again, and get back within 5 minutes or miss my flight. At least 12 other passengers had the same dilemma and not all of them made it. I had an asthma attack but made it. My wife is British and printed the tickets so didn’t read the warning as it didn’t spot to her and was tiny. Ryanair must either require non EU customers to check in manually, or have the first security gate flag up the need to have your passport checked. I’ll never book with them again even if it’s free.

✅ Trip Verified | Very unhappy customer. Supposed to be flying Toulouse to Stansted at 9.30, the flight has been delayed 2 hours with no explanation. I’m sorry to say that I will be taking my business elsewhere after this due to Ryanair’s disappointments vis a vis customer satisfaction, timeliness and sensible baggage policies.

✅ Trip Verified | London Stansted to La Rochelle. Terrible flight! They had to drop us off in Nantes because of the weather! That's fine. But the fact that we had to wait 5 hours at the airport for the bus to take us back to La Rochelle is unacceptable! Half the people from the flight didn’t even speak French and didn’t understand anything on arrival in Nantes. No one was keeping us informed. Only got to my destination at 2am. I have taken so many flights with Ryanair, and they have been getting worse every time! They are not even offering money back or discount.

✅ Trip Verified | Flew Knock to Toulouse via London Stansted. Although departures and arrivals are on time, it is a shame to report the irony of the travelers having paid for their trip at a low price. Handlugage taken as for checked lugage because there was not paid extra for it (handlugage is not checked lugage right? This forced me to wait another extra 30/40 minutes on arrival). And on the trip back, surprise, 10 euros tax per passenger to pay at Knock airport (if we wanted to have our flight). None of this was notified either by e-mail, check-in, or even booking. A disaster, the budget explodes even more. No smiling flight attendants. Without forgetting to notice the dozen calls "Ladies and gentlemen, we ask for your attention please" to announce the selling of the duty-free products (whereas one would understand there is something serious / important happening). A little quiet flight and so commercial: when it's free, the product is the traveller.

✅ Trip Verified | Bratislava to Bologna. The flight was cancelled, airline couldn't find any flight to enjoy trip to Bologna. They refunded within 1 day the full price of airline tickets, within 1 week every services we missed. The fastest refund we have ever experienced! Thank you. In this case have to say, customer services very prompt, quick.

✅ Trip Verified | I have just tried to check in on line for a forthcoming trip to Milan with Ryanair, having had the debacle of trying to sit together with friends - this is just not possible unless you pay extra up front again!! Thought I had solved the problem by paying an additional £6 PP Per flight for priority boarding. Only to discover that due again to their policy change this no longer includes early check in. The only way to sit together is to reserve your seats. Which is also a cheaper option than priority boarding but it doesn't tell you this when you make the booking. It is also not possible to change your Priority boarding to reserving a seat! The other point worth mentioning is that when you do book in the 4 day period before you fly, the Ryanair system seems to be designed to ensure that you are as far apart from your family as possible, which causes chaos at boarding as everyone then boards the flight and tries to sit with their family. If I have a choice Ryanair will be my last choice of carrier. No longer the cheap option they once were - they give you the distinct feeling they are trying to rip you off. Most certainly the worst of the cheap airlines! I will not use them again unless there is no other option - even if I have to pay more for the flight. Don't try to complain on the phone - they have no complaints department, just someone who keeps on telling you their policy has changed and to look at their website if you want to complain.

✅ Trip Verified | Athens to Stansted. One week before trip they send me a email that they change the bag policy. I had to contact them by phone and asked them and pay for a second cabin bag for my mother with special assistance wheelchair. Customer service is rude not willing to help you out.