Ryanair

✅ Trip Verified | Athens to Dublin. I have travelled with Ryanair many time, and am aware that in order to get the low cost airfare you have to follow the rules. I purchased a ticket from Athens to Dublin, 71.39 euros ,[1st may], received the confirmation booking, and the barcode ticket. When I went to board the flight I was told I could not as the payment had not gone through. I was told to go to arrivals and talk with someone in Skyline desk. I never received a email, text or phone call to say that the payment didn't go through. I was given a piece of paper with website, call center and working hours. Could not get through to the phone number so went on live chat with Ryanair, got no help, then i told them how terrible it was to be left in Athens and then i was told to contact the Fraud Department - of course no response. I had to buy a ticket from a travel agent at the airport (so helpful and understand of my situation), go to Paris and then Dublin with Air France, for 210 euro, but money and time well spent. I had the money to book the ticket with the same card I used with Ryanair, and knowing the way Ryanair operates, there was no point in loosing my sanity over a badly run airline. I got back home at 11pm instead of 4.30pm. Beware of booking your flight on the same day [less then 24 hours] - and know what you are getting into with a low budget airline, I feel sorry for the staff that have to front the bad attitude of individuals running Ryanair.

✅ Trip Verified | Naples to Gdańsk. My first and last experience with this airline. There was no space for legs. Plane was very dirty. I could find chewing gum in magazine or in the table! There was no space for magazines which cabin crew gave out after take-off, that is why magazines were everywhere! Food & drink prices were very high. Cabin crew unpleasant and unhelpful.

✅ Trip Verified | Budapest to Copenhagen. Ryanair supply the worst service when they cancel a flight. They refuse to rebook you on an alternative route, but if you pressure them they will allow you to book yourself. They will however later then refuse to reimburse you the cost of the alternative tickets even they have to according to EU regulation. Worst part is that they know they are doing something wrong. When you keep fighting they will eventually pay you, but not before you spend a lot of time arguing with their terrible customer service.

✅ Trip Verified | Stansted to Dublin. Stansted is awful and it was hot. However we all trooped on in time no issues over seats or baggage - obviously a well travelled bunch. All checked in online - as after all that's what it says when you book the flight (stop moaning about online check in and boarding passes). No problem with seating - spare seats allowed a little flexibility. Staff very pleasant - a little confusion initially as a trainee on board who confused who she needed to get bags put up in the hold. All dealt with a smile and a laugh and we were off. Drinks about average for a flight - arrived on time. Off like a ferret out of a trap at terminal one. Can't complain. Now Stansted airport that is another matter.

✅ Trip Verified | Stansted to Athens. This was my first time that I flew with RyanAir and I was quite worried having heard many people complaining about this budget airline. I was very nicely surprised as my experience was great. Plane space was the same as most airlines, they were punctual on their times, the staff was amazing! Never seen more polite, helpful people. I was travelling myself with my two year old child and they were so nice, attentive beyond expectations. Also service overall was great with variety in food options. I would use them again.

✅ Trip Verified | Leeds Bradford to Corfu. First of having to print your boarding passes when I don’t own a printer is a joke. Secondly trying to check in online is awful. Not only is there poor internet abroad which makes checking in online abroad extremely difficult but it will not allow us to reserve seats together because apparently all the seats on the airplane are already reserved? The online help is again dreadful. I finally got onto the online chat room and asked for help to receive no reply after waiting for them! On top of this they then charge you to call up and ask for help. I will be avoiding Ryanair in the future after a disappointing service.

✅ Trip Verified | Dear Ryanair. Thank you very much for giving me the opportunity of spending my 35th birthday at the airport. That's always what I wanted to do for that special day in my life. Your constant flight delays and nickle and diming customers goes a long way to create loyal customers. May I suggest another revenue stream to charge for bathroom use on your flights. I hope you saved a lot of money by cancelling my flight and shifting all customers to your next flight. 

✅ Trip Verified | Bristol to Faro. This time just OK with one of the old aircraft and a crew who, in general, just did their job with no chat, smiles or eye contact but nevertheless efficient. The exception was the only female staff member - a charming Romanian young lady - who put her male colleagues to shame in getting my case down and carrying it to the airport lift for me. This flight, as with the outbound flight, both departed and landed more or less on time. Overall I am a very happy Ryanair customer. Just read the regulations and try a smile.

✅ Trip Verified | Faro to Bristol. This was my first 'special assistance' flight alone and the staff who were all friendly and helpful went above and beyond normal duties, helping me to my seat, stowing and retrieving my case from the rack and letting me move from my allocated centre seat to a window seat. Check-in staff were equally helpful - special assistance passengers are directed to the Flexi Plus counter - with only one passenger ahead of me and a wheelchair arriving within 5 minutes. I also tried the new Ryanair 'Full Breakfast' of orange juice, sausages,bacon, tomato, rosti and white pudding, Irish bread with butter and marmalade and choice of hot drinks.- served personally by the chief steward as he had never seen one before ! - and can recommend it at €10 having had far worse on big name airlines. Departing I was helped with my luggage to the airport lift and wished a pleasant weekend. With it also being a new aircraft with the more comfortable seats I would rate this as being one of the best flights, long or short haul that I have had in recent years.

✅ Trip Verified | Lisbon to Ponta Delgada. My husbands colleagues bought us RyanAir vouchers as a wedding present. It was intended for both the bride and the groom of course. However they were the colleagues of my husband, so they bought it in his name. We very carefully planned what to do with these vouchers, when we finally thought that going back to Azores is the best way to spend them. We were about to pay for the 2 tickets from Lisbon to Ponta Delgada, when the system threw an error that only 4 vouchers can be accepted. We had 8. No problem, we thought. We would buy the tickets individually. So we bought the tickets for my husband, all 4 vouchers went through fine. Then we were going to buy mine, when the system disagreed, because the vouchers were in my husband's name. We contacted RyanAir, to ask for a solution. They have been using our wedding present for almost a year, and we naturally wanted to get something out of it. There only reply both through chat and complaint was that "please read the terms and conditions." Well. We are very disappointed, that something that has been intended to make us happy turned out so ugly. They have no flexibility, no customer care, no work arounds, nothing. This a terrible way to manage customer satisfaction. And we would absolutely NOT recommend this air line.