Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 220 reviews
6/10
3 star Skytrax Rating
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4/10

Royal Jordanian Airlines customer review

(Austria)

VIE-AMM-BEY full plane. Clean cabin with fair service. Could choose between 2 meals. Food was good and some nice Jordanian wine was offered. The problem starts when you arrive. Royal Jordanian seem to be experts in losing bags. This is the second time it happened to me although there was plenty of time for the connection flight. Of course Royal Jordanian doesn't offer any compensation if the bags come later or never show up again. This is unacceptable for any other airline and should be changed.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

Royal Jordanian Airlines customer review

(United Kingdom)

Traveled Aqaba-Amman-Heathrow booking exit row seating on both flights. Food was good with plenty of choice for what to drink. Aqaba airport is badly equipped and I don't think £7/litre for Perrier is good value. The staff there were clueless. Amman airport is coming along nicely and should be very pleasant when finished. The cabin crew were friendly and helpful.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(United States)

Business Class JFK-AMM-TLV returning Aqaba AMM-JFK. All flights on time transatlantic A340 had PTV screens with an adequate selection of entertainment. The service was very friendly and there was a flight attendant walking through the cabin at all times. There was a varied selection of food snacks and drinks. The legroom between seats 83" was amazing and the lie flat bed was comfortable. The change of planes in Amman was easy - it's a very small airport. The overall experience was superior to any I have had with domestic airlines in the USA better than European carriers I have flown and almost as good as Asian airlines. I would not hesitate to recommend Royal Jordanian Airlines.
Cabin FlownBusiness Class
Value For Money 12345
yes
7/10

Royal Jordanian Airlines customer review

(Jordan)

Comfortable seats friendly staff and large variety of food and drink. The planes used on North American routes are quite old and no AVOD which means being forced to watch one of 5 movies being played over and over. AVOD is available on the smaller A320s on shorter European routes. The same privileges are not available in economy - seating not that comfortable with little legroom but standard of food is ok. On the plus side they serve some form of snack on the ultra short routes to Beirut and Larnaca which usually don't exceed 50 minutes. Most problems other passengers have faced seem to be with connecting flights on RJ which I cant say I have experienced.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

Royal Jordanian Airlines customer review

(New Zealand)

BKK-AMM AMM-IST. Good meals clean and modern interiors (A310 BKK-AMM was recently refurbished but it's 20 years old). Embraer 190 from AMM-IST was surprisingly spacious for a smaller aircraft and this was the first time in years that I've had full meal service (as opposed to a plastic-wrap sandwich) on a two hour flight. No lost bags or anything. And I saw nothing wrong with Amman airport.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(Cyprus)

Cyprus-Amman-Bangkok return. Usually use Emirates but RJ €600 cheaper so decided to try them. All flights were on time staff polite food quite good with a choice. Have now booked for 2010 and been able to reserve extra leg-room seats at no extra cost. I booked through their office in Nicosia and the staff were extremely helpful and friendly.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Royal Jordanian Airlines customer review

(United Kingdom)

I have travelled with RJ 8 times each time the standard of customer service has been awful. The staff appear to be untrained and struggle with basic procedures and are rude as a rule. Luggage has gone missing so many times now that when I have no other option but to fly with RJ I will only take a carry on bag. Just as a point of interest if they lose your bag which they seem to be very good at do not accept any offer they make regarding compensation (once the decide to answer your e mails phone calls letters etc) but hand the matter to a solicitor. I did and after 2 years I eventually received an out of court settlement which covered the loss together with a hefty legal bill that was paid by the airline!
Cabin FlownEconomy Class
Value For Money 12345
no
na

Royal Jordanian Airlines customer review

Do Not Fly Royal Jordanian. They are rude and do not care about customer service. I was travelling to Bahrain with three young children. Missed our flight in Chicago because of connecting delay - RJ's response was that it was not their fault their offer was to send us on our way 2 nights later with another night in Amman (no guarantee of hotel vouchers). Three nights in an airport are not a viable option with three young children. Now our 8 pieces of luggage apparently did not miss our flight - five have appeared in Bahrain via RJ but they say it is not their fault. It took me 4 days 3 nights and two sets of tickets (4 people) to make it to Bahrain and it looks like three suitcases full of clothing.You get what you pay for. Buyer be aware.
no
2/10

Royal Jordanian Airlines customer review

I am a Jordanian living in the USA. I travelled on Royal Jordanian the past 30 years many times and these are some of the worst nightmares me and my family experienced with this airlines. Flew from LAX to JFK to find out that we had no reservation to Amman on Royal Jordanian except for our three year old child even though we all had confirmed reservation and tickets. Outcome had to pay $600.00 to go to Chicago next day and take Royal Jordanian to Amman and arrived there with no luggage. Royal Jordanian deliver3d the luggage a week later with half of its content missing RJ did not address this issue or return our calls to this date. Amman to JFK. in Amman mechanical trouble two hours later we were sent to Alia hotel two persons to the room (me and a stranger!). Three hours later at the hotel around midnight we were told to get ready to go to the airport only to wait six more hours there for the flight. When we arrived at JFK almost 12 hours delay we were sent to a motel again two strangers to each room! Amman To Chicago. I arrived at Amman to find out my seats have been changed and the female employee there told me if I argued with her about the seat she would have me arrested! I now give all my business to Delta so dont have Royal Jordanian nightmares any more.
no
6/10

Royal Jordanian Airlines customer review

London-Amman. I have to take issue with RJs safety procedures. On this flight an off duty crew member in uniform was sitting in an emergency exit seat when he took down a large case from the overhead locker and put it in front of him. When I remonstrated with a member of the crew she asked him to remove it and he asked who had complained and she told him so we had a short conversation about safety. This is the nth time this has happened. Also people seem to be allowed to get up and empty the overhead locker before the aircraft has hardly left the runway.
no