Royal Jordanian Airlines

I was nervous about flying Royal Jordanian based on previous review but found them excellent. I flew from Abu Dhabi to Amman on an A320 aircraft - it was half empty in business and the service was very warm and friendly. Old style recliner seat was comfortable. A few days later I flew from Amman to Heathrow in Boeing 787 and it was excellent. The crew was excellent and food was outstanding - served on a large tray in a buffet style at your seat, and very tasty. Champagne and wine excellent and the seat was nice and lie flat. View is excellent with the larger windows. I wasn't watching the in flight PTV but it needed to be reset maybe 5 times - would have been annoying if I was watching. I may have been very lucky, but wouldn't hesitate to fly them again.

Do a favor to yourself by avoiding Royal Jordanian Airlines. I flew them from Amman to Larnaca and was supposed to return and then fly to Zurich. Bad idea. Service sloppy and cold, staff look tired and overloaded with work, on board they served a cheap cheese sandwich with orange juice, for the price they charge they should do a little better. Cabin crew sloppy and uninterested. The plane needs an urgent refurbishment, on the way back they cancelled my flight and refused to book me with another carrier, I was so lucky my tickets were issued with mileage and I could change it to another airlines by phone. Never again.

Royal Jordanian Airlines is the worst airline I ever traveled with! I bought a flight from Abu Dhabi to Rome via Amman and I had to change my departure and return day because both were cancelled. On my return flight (as it was delayed) I could not catch the connecting flight which was taking me home. I asked for assistance at Amman Airport and the staff told me that they could rebook it for the next day. I could not stay the night in Amman, I asked for other solution. They said that I can just run and catch the flight to Dubai that was leaving in 10 mins. As my original flight was to Abu Dhabi, I asked if they would pay for the transportation from Dubai to Abu Dhabi (around 300 AED taxi, to much money when you get back from holidays broke as me). They said that I should ask in Dubai. Conclusion: I had to spend my money and my time and getting back home and nobody compensated me for this inconvenience. Besides, my luggage of course never arrived to Dubai and I had to wait 2 days to get it back. If you can afford it, choose a serious airline to travel with.

London to Bangkok via Amman return with Royal Jordanian Airlines. Problems started with Check in at Heathrow for a flight to Bangkok via Amman. I had booked an exit seat (I am 6’4”) but on checking in was told that I would have to pay extra for this. It was only £30, so I thought well I did not argue over that. Paid it and was given seat 25B (Boeing 787). When I boarded I noticed a dark stain on the carpet in the aisle in front of me. Being a nosey person I bent down touched it and it smelt like hydraulic fluid. I mentioned it to the Cabin Crew. A member photographed it and said it would be dealt with. The flight proceeded to Amman where we got off the plane for a 1.5 hour stay. No real issues – was shown to the Petra Lounge, very friendly and good standard of food and refreshments. Embarked for Bangkok, same aircraft, same stain – a little bigger now – asked new crew what it was – told that the cleaner had spilt some fluid and not to worry. I wasn’t placed in exit seat but after speaking with cabin crew and showing receipt I was moved back to 25. We arrived in Bangkok on time. Inflight entertainment was pretty naff and it wouldn’t have hurt for the cabin crew to crack a smile occasionally either. Return flight Check in – again told I had to pay for exit seat but not £30 - this time over £80 which they insisted in cash and were very reluctant to give a receipt. I paid it as I was too tired to argue. It was the same Dreamliner I had travelled out on, this time with a huge stain on the carpet. Cabin Crew said that engineers had been told but that the it wouldn’t be looked at until next service! Again poor catering and inflight service but landed safely in Jordan. Led to Petra Lounge where the staff had changed. Good food and drinks but you couldn’t relax as there was someone hovering over you all the time asking if you wanted more every 10 minutes and taking empty plates etc. I didn’t realise but they were clock watching too – as soon as two hours were up I was asked to leave! The flight was leaving from Gate 106 - went there and waited – no announcement but on the departure board changed to gate 116, OK an error I thought – went there. Waited till 30 minutes before departure nothing moving then an employee told us gate change to 224 (across to the other side of the Airport). Quite a rush but made it. Looked down to see an A321 crawling with engineers over the Starboard engine. Eventually we boarded and I was shown to an ordinary seat. I mentioned I had reserved and paid for an Exit seat but was told that I would have to pay in cash the Cabin Crew $100 if I wanted an exit seat. There were some free but I refused. A little later after take-off I witnessed some Arabic passengers just moving to the seats without any payment – corruption reigns it seems.

I bought a Royal Jordanian Airlines return ticket for Dubai to Istanbul (with transfer in Amman), and this was the worst airline experience I've ever had. 2 days after buying the ticket I received an e-mail informing me of a change of timing - return in Dubai would be at 2:45am instead of 0:30am. No issue for me here. Talking to other passengers, they found out about the schedule change in the airport, when boarding. no email communication was sent to them. I tried to check in online for the Istanbul - Dubai flights, system error so do at the airport. Istanbul check in (as I was not able to do it online) spent over 1hr in the queue even though I got to the airport a good 2hrs before the flight. Royal Jordanian was the only airline in the airport that did not have a unique queue : each counter with it's own queue. 15 min before boarding time the lady at the counter I was queuing at announced that she would close the counter (as he had to go to the gate for boarding). She stayed after pressure from the angry passengers. I was checked in and out of passport control just in time for boarding! People who had their seats selected when buying the ticket, received different seating (initial selection was ignored) and even given seats in different rows for one leg of the flight. Boarding, no priority was given for passengers traveling with children. When leaving Amman, and just a few minutes after boarding was complete, the pilot announces that due to air traffic, we have to wait for 10 minutes - next PA announcement comes about 40 minutes later, informing us of technical issues with the plane that will be solved in another 10 minutes. Another 40 minutes (approx) pass without seeing a single crew member and without any announcement. Then one of the passengers comes from business class to inform a friend that we're changing planes. About 15 minutes later people are starting to get their luggage and leave the aircraft. The seatbelt sign was still on, nobody announced officially what was going on. We spent over 1.5 hrs in a hot plane without even being offered water, only misleading information, if any. In the terminal, again no PA announcements, only one employee informing the passengers in Arabic that in about half hour we would be given the take-off time. I had to ask for translation. In the end we boarded the same plane and we took off without so much as a 'sorry for the inconvenience' from Royal Jordanian Airlines staff and we landed in Istanbul with a 3hr delay (more than the duration of the flight). Inflight entertainment had a decent number of new movies on 2 of the 4 flights - there was some issue with the system and it either had to be restarted (takes about 20 min) or it was turned on late. Food and beverage - the food was decent but no water was offered during the delay even though the plane was really hot. Would I ever pay to fly Royal Jordanian Airlines again? No way.

Royal Jordanian Airlines from Los Angeles to Tel Aviv via Chicago and Amman. Shockingly unprofessional service at Chicago ticket counter. Longest flight leg of 14 hours from Chicago to Amman they served food twice, consisted mostly of stale bread and jam. No snacks or water in between, no cabin staff to be seen for 9 hours. Woman next to me pleaded for my water that was given with the meals, since I'd luckily brought water onto the flight. Inflight entertainment was odd. Usually I find at least two or three movies, didn't care to watch any of the ones offered, watched same few episodes of Brooklyn 99 repeatedly, can now completely reenact. Audio for another woman next to me kept going out. Lost part of my checked in luggage, have tried several times from different devices to make contact through Royal Jordanian Airlines website but has not worked. Would not consider flying with Royal Jordanian again except for very short, very cheap flights where I don't need to check in luggage.

The plane was very noisy full of kids and crying babies. I could not go to sleep because of the noise, on the way back there was a delay of two hours with no reason or explanation from the staff or the pilot. It was so uncomfortable especially for my wife who was on a connection flight in Amman. My wife had a delay of one hour from her previous flight as well. Food is not super and I was given an expired salad dressing.

AMM to AMS was pleasant. My flight boarded through a collection of gates that had snack and duty-free shops. The gate area was very bland and confusing, as multiple flights were boarded over the loud speaker simultaneously. After waiting for about an hour, my bus for the plane finally boarded. I liked the design of the cabin, with nice seats in economy. All seats had PTV monitors and a selection of films, although the video quality was poor. The food resembled breakfast and tasted awful. Thhe flight attendants were courteous. The fares are far from the cheapest. Perhaps that's why there were only 16 people on my flight!

We were in the line for boarding line when suddenly we were told there was a 2 hour delay (no reason given). We all waited patiently until hour 2 hours later when again they delayed boarding and told us there was a technical problem. We waited 6 hours in Amman Airport, were treated like sheep, not being told anything. Finally we are boarded, when we over hear a steward mention that we have to stop in Tunisia to re-fuel. We were told this once the doors were shut and unable to get out of the plane. To top it all off when we asked for a bottle of wine, they have the nerve to charge us. It was warm too. The staff were rude.

Me and my family flew with this airline to Bangkok July of this year. For me and my family it is the worst airline we have flown with. The plane from London to Amman seemed rather new. It was clean and bright, seats were good with ok leg room. The staff were rude and to be honest looked like they would rather be elsewhere. The flight from Amman they split my family up over the plane so none of us were sat together and my daughter is only 10 years old. After a lot of complaining they got us sat together just before take off. But I did notice that many of the passangers had same problem. The plane from Amman to Bangkok (the longest part of the flight) was old and dirty and not a very pleasant flight. The food served was not very enjoyable. On the return flight the staff looked like they would like to be elsewhere. I will not fly with this airline again as I rate them as poor,