Royal Brunei Airlines

Auckland-Heathrow return. A very good overall experience. Check-in efficient in Auckland and London. Cabin staff pleasant and attentive. Food very good although choice of meal not always available. Good IFE lots of movies but not the latest blockbusters. Seats comfortable and recline to almost flat for sleeping. Duvet and big pillows appreciated. Airport lounges were excellent. In Auckland had the use of Qantas lounge and in London the Etihad lounge - both very good. In Brunei the Royal Brunei lounge was very comfortable all facilities very clean and the food was excellent. Would definitely fly Royal Brunei again.

Brisbane to Hong Kong Business Class. The service and food was brilliant - not as good as Singapore however not far behind. I would definitely recommend them.

I have travelled several times with Royal Brunei Airlines and have had good experiences every time. The stopover in Dubai enables you to stretch your legs and the airline has provided hotel accommodation for long stopovers in Brunei. I have stayed in 2 different hotels there and both were clean comfortable with swimming pools. Those who have a shorter stopover can take advantage of a free trip round the capital. I have always found that food and drink have been plentiful and the staff helpful.

London to Manila via Dubai and Brunei. You stop at Dubai for 2 hrs then a two hour stop at Brunei makes the journey very long. Service was good food okay but not enough tea/coffee served during the flight.

London-Bandar Seri Begawan stop over Dubai then change to HKG. Boeing 777-200 not too old not dirty cabin crew friendly and service pretty good. Seat layout is very reasonable 3-3-3. Enough leg room food not very good but not too bad - but the total flight time is over 20 hrs.

Food wasn't the best I've had but it was edible. Plane was very cold on all flights - the stopovers were very annoying waiting around and everybody trying to get off the plane at once. Cabin crew friendly and attentive although I didn't liked getting woken up on my way from Brunei to Hong Kong asking if I wanted some food.

Auckland to heathrow and back cabin freezing on all flights - very uncomfortable. Staff good food not that good often cold. I would fly again if price was right but stop at Dubai/Brunei very tiring as you cannot sleep. Toilets smelly even though the staff cleaned them told it was a new aircraft but it was not.

Business Class into Brunei and back to Brisbane on more of an experience likened to "can't be bothered with you class". Safety instructions barely comprehensible no indication of where toilets are curtains drawn all night where staff congregate and socialize but you will see no staff all night. Breakfast terrible - no other offerings are given to you due to the excuse "we don't have any". The staff were very offhandish only one toilet was offered for use of all business class passengers as the opposite toilet was closed during the trip. At 5pm in the afternoon the blinds on every window had been drawn by staff and we were expected to go to sleep which about 5 of the 12 or so travellers were doing in the darkened cabin. A member of staff doing a surprise stroll to other end of aircraft nastily says "keep your voices down as other people are sleeping". We were chatting to each other in our seats quietly. This was a disrespectful nasty stewardess with bad attitude. I would never fly with this airline again. Try to find their website with the complaints or public relations section I believe it is impossible to find.

Brisbane to Kota Kinabalu via Brunei Kuala Lumpur to Brisbane via Brunei in economy. I was pleasantly surprised with service - courteous and attentive. Requests for gluten free food met and quite tasty. Seats ok and reasonably comfortable.

LHR-BKI-BWN-DXB-LHR on economy with family including kids. Very reasonably priced tickets and although B777s (leased from Singapore Airlines) are showing their age. AVOD was limited compared to the latest systems on gulf airlines. The cost cutting was evident : very poor quality meals no toys for the kids limited choice of newspapers. Cabin crew were indifferent and not particularly friendly. I used to fly the airline regularly over a decade ago when it would have easily earned 4 stars but for the price I paid I can have no complaints.