Royal Brunei Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 360 reviews
7/10
4 star Skytrax Rating
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8/10

Royal Brunei Airlines customer review

(Australia)

Just returned from a trip to Shanghai from Brisbane in Business Class - first time in the 777's. The trip was excellent and price very low due to discontinuing Brisbane service meals were good and service good. No alcohol is not a problem you can bring your own but we did not bother - beds lie flat but ok.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Royal Brunei Airlines customer review

(Australia)

KL-Melbourne. As a frequent traveller I found it impressive. They were punctual kind and the aircraft was absolutely comfortable. No alcohol was served which was not a problem at all.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Royal Brunei Airlines customer review

(United Kingdom)

Travelled with 3 small children from NZ-UK and found the flights adequate. Was put off Brunei entirely though by a rude air hostess during our 10 hr stop over in Brunei who wanted to take away one of our 4 seats as we hadn't paid for it but wouldn't give us a bassinette instead meaning two adults with a child each on their lap for 16 hr flight. Was not impressed its not like anyone was going to book the seat in that space of time. Got the seat back with some serious negotiation (she blocked it so no one could book it in the 5hrs till boarding) but got the impression the girl was bored and just wanted something to do! Brunei airport is incredibly boring so avoid long stops there! Thankfully I was well prepared for the kids so they coped well but we did find the stop frustrating in Dubai where despite having just a fuel stop you have to get off go through xray and screening again find your gate and wait to board the exact same plane again - just for a 1hr fuelling stop. Not fun with kids. Not very friendly airline but cheap.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Royal Brunei Airlines customer review

(Australia)

Planes could do with some servicing for example most reading lights do not work. 3 out of my 4 flights were delayed with the first by 4.5 hrs though the Royal Brunei website still showed it as being on time. Half the meals were OK half were inedible. A warning to anyone flying Royal Brunei - you will probably be forced to transit in Brunei where the poorly serviced transit lounge has a few overpriced souvenir shops and any Duty Free goods will be "confiscated" by the security staff even though they are sealed. It was cheap and I like the uniforms on the hostesses though.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Royal Brunei Airlines customer review

Took Royal Brunei BI 422 from Spore to Melbourne-transit at Brunei. On arriving at Brunei we were informed that our flight was cancelled. We were asked to wait while staff arranged flight back to Spore at 1830hrs . On arriving at Singapore-went to transit desk and took our boarding passes. My 2 children and I spent the whole day just travelling from Singapore to Brunei and back to Singapore again!! On board SQ 237 to our disappointment there was no Halal food for 3 of us as I presumed Royal Brunei staff will arrange for us. We were exhausted and hungry!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Royal Brunei Airlines customer review

(New Zealand)

We were delighted with our trip on Royal Brunei. The check in was easy the seats and leg room good. We were very impressed with the staff. The toilets were cleaned more than I have ever seen on any other airline. Only downside was that it was quite cold for some of the flight but the air quality was good. Loved the day stopover in Brunei. So sorry they are discontinuing the service to Auckland.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Royal Brunei Airlines customer review

(New Zealand)

Auckland-London Economy class. All in all an excellent experience and much more than I was expecting given the cost of the ticket it truly surpassed all my expectations. Cabin crew were very attentive and always willing to help. We flew with a toddler and they took extra care of us. Our travel agent made an error and booked an infant meal when it should have been a child's meal the staff went out of their way to find suitable food and made sure that the meals were correct on the next to legs of the journey. It was good to get off the plane in Brunei and Dubai to stretch your legs. The fasten seat belts sign did not come on for turbulence once the whole way from Auckland-London and I felt the flight crew were trying to avoid bad weather to make the flight more comfortable. Leg room was better than others I have flown on and the 777 makes for a smooth ride. Would highly recommend - it is a real shame that they are suspending this route from October as I would definitely fly with them again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Royal Brunei Airlines customer review

(New Zealand)

There were 3 of us flying NZ-UK return via Brunei and Dubai. This was excellent value for money the seats worked out to be about 70% of what other airlines were charging for Business Class and we thought that the service might have been compromised because of this but that was not the case at all. The cabin staff were very friendly attentive and helpful. The food was good and there was plenty of it also if you wanted to eat at different times due to having to work or wanting to sleep the staff were more than accommodating. The seats were comfortable and once you had mastered the controls it was easy to find a position that suited and there was a good sleeping position between the 3 of us we averaged 7-10 hrs of sleep time each on the flight. The pillows and duvets were great and really gave it a "going to bed to sleep feel". Check in was fast and hassle free from professional staff. We actually enjoyed the 2 stop break up of the flight as it gave us a chance to stretch our legs and break the long journey into more manageable chunks. Yes the interior is a little "tired" but I wouldn't go as far as to call it shabby and if that is the reason for the cheaper ticket then what great value for our money we got! Highly recommended!
Seat TypeBusiness Class
Value For Money 12345
yes
4/10

Royal Brunei Airlines customer review

(New Zealand)

New Zealand-London with Royal Brunei and definitely would choose Air New Zealand next time. The food was abysmal particularly the kids meals. I don't know of many young kids who would eat silverbeet! So the kids were exhausted and starving by the time we got here. The adult meals were unappetising and tiny. We will be taking our own food for the return flight! The extra stop over in Dubai was frustrating too. I would not recommend Royal Brunei to anyone travelling with children.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Royal Brunei Airlines customer review

(New Zealand)

I have flown to and from New Zealand to the UK twice in 2 yrs and have had only one problem. The screen in front of me was not working and eventually they found me another seat so I could watch a movie. However the Royal Skies loyalty programme for frequent fliers seems to be faulty as my they have recorded my flights but not issued any earned miles. An e mail request for information resulted in a form letter that was not helpful.
Seat TypeEconomy Class
Value For Money 12345
yes