Royal Brunei Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 360 reviews
7/10
4 star Skytrax Rating
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9/10

Royal Brunei Airlines customer review

(Australia)

Melbourne to Bangkok. Flight left and arrived in Bangkok on time with a tight but manageable change of planes in Brunei. Service was good but unobtrusive. No alcohol but plenty of other drinks. The seats were comfortable but a fully flat bed would have been better. Food was hot tasty and enjoyable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Royal Brunei Airlines customer review

(Australia)

We flew at the start of June to London the flight was enjoyable the captain gave regular updates. Food was actually very good and they did their best to accommodate our 2 year old if there were spare seats they moved us around so we had more room. Stopovers are short about 1-2hrs at Brunei and 45mins at Dubai. I was happy with the service attendants provided and the plane was nice enough. Our TV didn't work on two occasions which was a nuisance and on the way back at Heathrow it took much longer than expected for our gate to open which left a lot of people confused and frustrated however I am not sure if this was the airlines fault or the airport. Also the in flight entertainment wasn't the best not many movies or TV shows was disappointing for such a long flight. Overall pleasant experience and would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Royal Brunei Airlines customer review

(Australia)

Had the misfortune of flying this airline on Saturday 11th August 2012. After leaving Manila for a 2 hour stopover in Bandar Seri Begawan this turned into a 30 hour stopover after the plane broke down! We were all left in the dark and had no idea what was going to happen 5 hours later staff informed us that we would be staying the night we were finally bussed to a motel and stayed the night. The following day when we were about to take off the Captain said on the intercom that they had made a mistake with the weight calculation and would need to take on more fuel. As a regular traveler I will never ever fly with this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Royal Brunei Airlines customer review

(Australia)

Business class from Melbourne to London in late June 2012 returning in mid-July. Excellent value for money. Whilst not new the Boeing 777-200ER aircraft were cleaned and well maintained and departed and arrived on time. Cabin staff were attentive and looked after the nearly full forward section with charm and consideration. Royal Brunei used the United Airlines lounge in Melbourne and a generic multi-airline lounge in Dubai where beer wines and spirits were available though none were served in flight. I found the three seven hour flying time (approx) "legs" (Melbourne-Brunei Brunei-Dubai Dubai-London Heathrow) convenient and the food and beverages served more than adequate. Whist the service was not up to the standard of other airlines neither was the price. Criticisms include the use of Heathrow's ageing and distant Terminal 4 and the lack of dedicated Business class gates at Dubai and BSB. Overall an enjoyable experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Royal Brunei Airlines customer review

(Australia)

The price was right for MEL-MNL. Flights on time each sector flight attendants friendly and efficient food was OK for airline food. The wait time while transiting at Brunei was acceptable and with a good attitude was a fair enough airport. Will fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Royal Brunei Airlines customer review

(United Kingdom)

First time and hopefully the last time. Return business flights from LHR to Dubai. Support staff very unhelpful with assistance. Additional baggage costs a rip off with other airlines you can pre-book an additional 23 kilo at reasonable cost or even pay a reasonable charge at the booking in desk. It is cheaper to send baggage express delivery than Royal Brunei charges. Business seats are too close and shabby. Flight staff are friendly and good service provided. Airport staff are unhelpful.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Royal Brunei Airlines customer review

(Malaysia)

I have to fly Royal Brunei every week with great reluctance. Out of 10 trips in 10 weeks the plane has been delayed by more than 45 minutes twice causing me to miss my flight connections. Let's not even talk about smaller time delays. When I was flying business from BWN to BKI on 19 April 2012 the flight was delayed and I was not going to be able to make my connection. I asked the staff in the business lounge whether she could switch my flight to Singapore and she said she had to ask her manager to come to a decision whether they could switch my flight. The manager took more than 20 minutes to arrive and because of that they couldn't issue me a flight ticket due to the fact that we were too close to the boarding time for Singapore. The attitudes of attendants and the bureaucratic decision making hierarchy of Royal Brunei creates a highly antagonistic customer environment. In addition for the past 3 months that I have been flying Royal Brunei the online check in facility isn't available. Imagine that from a full-service airline! I prefer to fly budget airlines over Royal Brunei anytime.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Royal Brunei Airlines customer review

(Australia)

Never again. Was seated directly in front of a school sports team the boy behind me was emanating what can only be described as a stench. I soon realised it was his sports shoes. The stewardesses did nothing. It is their duty to solve such issues. Food was average - somehow they didn't have my vegetarian meal on the London-Dubai leg. Brunei airport is like a remote outpost with bathrooms to match. On the upside flights were on time. Definitely a budget airline which explains the school group.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Royal Brunei Airlines customer review

(Malaysia)

I have to fly Royal Brunei every week with great reluctance. Out of 10 trips in 10 weeks the plane has been delayed by more than 45 minutes twice causing me to miss my flight connections. I flew business from BWN to BKI on 19 April 2012 the flight was delayed and I was not going to make my connection. I staff in the business lounge whether she could switch my flight to Singapore and she said she had to ask her manager. The manager took more than 20 minutes to arrive and because of that they couldn't issue me a ticket due to the fact that we were too close to the boarding time for Singapore. The attitudes of attendants creates a highly antagonistic customer environment. In addition for the past 3 months that I have been flying Royal Brunei the online check in facility isn't available. Imagine that from a full-service airline! I prefer to fly budget airlines over Royal Brunei anytime.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Royal Brunei Airlines customer review

(Australia)

Bangkok to Melbourne. Attentive flight attendants with good service all the way. Food plentiful and tasty. Food was well presented and hot. Cabin attendants were cheerful and very pleasant. Seats were comfortable and enabled good rest especially between Brunei and Melbourne. Flights departed and arrived on time. Now my first choice for flights from Australia to Asia and beyond.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes