Royal Air Maroc

The flight was horrible. Rome to Casablanca - had no one to help us - the plane was dirty service poor very unfriendly and not willing to talk with us even though we were trying to speak to them in French. Arrived 2 hours late - luggage didn't had to make repeat trips to the airport to wait for planes to come in to see if luggage was on it one bag did not arrive until the day before we were to leave - 9 days later.

After a pleasant flight with Egyptair to JFK my return was from Montreal to Casablanca for a conference on Royal Air Maroc. A dreadful experience from start to finish. Only one inedible meal was served on the nearly 11 hour flight. Crew was rude and disinterested. The 30 year old B-747 had no individual entertainment but a hazy barely functional overhead TV monitor playing what seemed to be a century-old Arabic film. As others have reported the bathrooms were very dirty. Never again.

London Heathrow to Casablanca June 4th 2013. After reading the many negative reviews on this airline we were very pleasantly surprised. We departed on time the flight crew were pleasant and the meal was good. I only used the bathroom early on in the flight but it was spotless. Legroom is a little cramped but overall we were very happy with the flight.

June 17th. Casablanca to Dakar Senegal. Our second flight with RAM in a fortnight and again we were not disappointed. Flight left on time aircraft was new the meal was very nice and the flight crew pleasant. We chose RAM because it was a direct flight and the price was reasonable.

Flight supposed to be direct from Marrakech to Marseille. In fact flight Marrakech to Bordeaux (500 kms north of Marseille) then stop for 40 min blocked in the plane then flight Bordeaux - Marseille. 4hrs 15min instead of 2hrs 30min. No notice from Royal Air Maroc before plane registering (if they advised people could have taken Ryanair flight leaving around the same time!). In the plane no place for the legs very poor food no entertainment.

AT850 last Monday. A good flight with RAM. 738(RGJ) this aircraft has a sky interior that was very nice. Crew were not too friendly. The food was good and service was not bad for the price I paid (€105). I really like the seats. One thing RAM needs to do: FA's need to be more friendly to passengers.

Montreal to Casablanca. Prices: higher than any airline out there. Seats not comfortable and food horrible. Staff not friendly at all. I wish there was another airline on the same route.

CMN-LHR. The experience was shockingly bad from start to finish. Chaotic boarding which left London-bound passengers worried that they may end up in Toulouse no explanations given for delays very cramped seating announcements (including the safety demo) made in barely audible barely intelligible English the list goes on. I've also never seen a cabin so poorly maintained.

Montreal to Casablanca in economy class. The seats were tight and not comfortable. The food is so-so. The toilets are dirty. It seems like they don't clean the aircraft very well. The entertainment is almost non existent with TVs dating from the 70s. Too bad Morocco has a monopoly on the Montreal - Casablanca flight otherwise I would never flight with this airline.

2 round-trip flights between NYC and Casablanca within the past 3 months and every time the conditions haven't been clean. When I asked for the filthy bathroom to be cleaned the staff acted like it wasn't their job. They take out water bottles prior to flight but then don't provide enough water on the plane. On some planes the seats don't recline. The ear phones don't always work.