Royal Air Maroc

Cairo to Casablanca. Where do I even begin? Flight delayed for 5 hours and no announcement was made on the reason. No food or beverage vouchers were handed out. The flight was on the filthiest B737-800 I have ever been on. Food was simply inedible. The crew spent the entire flight chatting among themselves. The bathrooms as many reviewers here have pointed out were disgracefully filthy.

I traveled twice in economy on their B747-300 from JFK to CMN round trips and didn't encounter major issues with the airline. The food and service was very good when I requested a change in seats they helped me right away. The plane was clean seats were comfortable and their personal screens had decent entertainment. I even had an incident were I lost a ring in the bathroom and the flight attendant found it and gave it back to me. Their timings are good I never suffered from delays. I also think that many times their tickets are overpriced.

Casablanca to Paris return. Food excellent and crew very friendly. Excellent omelette for breakfast. New leather seats on both Boeing 767-300 from Casablanca and return on Boeing 737-800. I was surprised with their improvements. Both legs on time.

Went from Casablanca (Morocco) to Sao Paulo (Brazil) in January 2014. There was nice space in economy class but the airplane (an old Boeing 747-300) was not well maintained (broken tray seat that did not recline properly) the toilets on-board were dirty. There was no individual screens and the sound system (for the movie or music channels) were not working during the flight. Nice dinner but terrible cold breakfast. The crew were inattentive and rude.

I just had a short flight from Casablanca to Marrakech with Royal Air Maroc Express and the overall experience was good especially considering the bad reviews I had previously read. Check-in in Casablanca was friendly and helpful.

BCN-TNG. Both legs were operated by old tired Boeing 737-500. BCN-TNG: check-in and boarding disorganized priority passes were not respected. Toilets on-board were dirty and smelly food was served cold and only 30 minutes before landing. Rude and impolite cabin crew with an exception for the Chef de Cabine who did his best. Inbound flight: 2 hours delay even though the aircraft was parked on tarmac no explanation. When I tried to get some information to RAM ground staff at Tangier I was told very harshly to sit down wait and mind my own business. Only one W.C was operative "breakfast" consisted in a dry piece of brad and an inedible croissant no jam no butter. Rude and ignorant cabin crew. I wonder how that "airline" can still be flying. Obviously never again.

I was due to travel from Casablanca on 6th of September (never travel on Friday) to Barcelona. Despite arriving early there was a long queue at check in. As is usually the case at Casablanca there was much shouting and arm waving during the process with the police called to moderate one argument which looked to be heading towards a fight. Eventually got to the front of the queue to be told that the flight was overbooked and they had no seat for me. I was given a boarding pass for the direct flight to London at 3pm the next day. I explained that I did not want to spend another night away from home and that I would like to transfer to any other flight to Europe. I was told there were no seats available. I was given a slip of paper to take to the cashier to claim 1500 Dirhams compensation. The cashier refused to pay offering only an upgrade to business class for my next flight. I spent some time at the ticket office trying to get another ticket to anywhere but was told that the ticket office could not issue tickets and that I had to queue up at a check in desk to ask if there was space on a flight. I did this twice which took until after lunch. I finally admitted defeat and went to the airline's accommodation office where I eventually was given a voucher for a local hotel.

I flew Air Maroc from JFK to Casablanca on July 12 2013. The flight was great. I did not encounter any of the negative comments I usually read. It was a great flight with very good food and excellent private entertainment.

Last month I flew from Barcelona to Casablanca and on to Marrakech. First flight was supposed to be at 4pm and it was cancelled. Next flight was at 8pm but it was overbooked and I didn't get on it. Booked on a flight at 10pm. This was delayed and we left Barcelona at 11pm. We arrived so late at Casablanca that we missed our connection to Marrakech. Tried to get information from staff but they were really unhelpful and not able to find any solution. Finally after 3 hours wait at customer services we were booked on the next flight to Marrakech which was at 11am the next day. Nobody helped us and all the staff we approached from the Royal Air Maroc were rude.

NY-Casablanca-NY this past week. Outbound flight delayed 5 hours connection from Casablanca-Barcelona delayed another 5 hours. Airport staff for RAM were not helpful with no useful information. No one at Casablanca airport knew about our flight timing the standard answer was to check the screen. The seats onboard were not spacious service was unfriendly. The bathrooms were filthy at the time of departure both ways half way through both flights there was toilet paper on the floors counters were constantly wet. Food was palatable but considering the fine quality of Moroccan cuisine this airline meal didn't match up. On arrival in Casablanca we got bussed to the terminal. If you even remotely consider asking anyone for anything at Casablanca Airport they will "beg" for money so keep a lot of spare change handy. Ground staff at RAM Casablanca are the least helpful they don't speak any English!