Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 349 reviews
4/10
4 star Skytrax Rating
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7/10

Royal Air Maroc customer review

(United States)

I travel JFK - Casablanca three times a year coach. Best price and shortest flight from U.S. They are now using 767s. If you are lucky you will get an upgraded aircraft with nice seats and seatback screens. The older cabins are well worn may not have a movie seats are soiled and can have an order. Since the planes are usually full expect the toilets to be a mess after a few hours. Plane departs and arrives on time unless JFK is having problems. When boarding try to get to the head of the line. I usually don't care since everyone gets on board but many Moroccan travelers have a lot of carry on and the compartments fill up fast. No baggage fee for two bags but 50 lb limit each is enforced. Overage is costly. Food is fine and plentiful but I have lived overseas a long time and not fussy. If you are picky carry something on. Casablanca: terminal is fine. Arrival is easy. Departure check in 90 min early because delay at counter with people re-packing bags because of weight and of all the check points. Airport police and immigration officials are efficient and rarely discourteous. Go to gate area and relax. There is a restaurant. If you keep your expectations low you will be fine. This is not a North American or European airline but is adequate. Remember your destination Morocco is wonderful!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Royal Air Maroc customer review

(Kenya)

I flew from Marrakech to Casablanca and missed connecting flights due to delay with the first flight. The staff were extremely unfriendly and rude to customers. Only one or 2 staff at the Transit Desks assisted however others were frustrating with their efforts. Staff treated travelers badly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Royal Air Maroc customer review

(United Kingdom)

I flew from Ldn Heathrow to Casablanca (return) and overall it was a fine experience. On the flight to Casablanca the staff were extremely unfriendly and rude to customers at times but if you don't need much interaction with them then I suppose it doesn't matter too much. On both journeys I had chicken and rice which was very dry and tasted pretty dull but edible. On the return flight the bread roll was so stale I couldn't cut it open let alone eat it. Leg room was actually quite good and I was able to stretch my legs - however I am only 5ft 3! Both flights smooth except for a dodgy landing back into Heathrow. I probably would fly with them again if I was left without a choice but if I could choose an alternative airline I would.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Royal Air Maroc customer review

(United Kingdom)

Travelled with RAM from Pointe Noire Congo to Casablanca and onward connection to London. Given the negative reviews here I was more than a little concerned. I needn't have been. Both flights punctual unexpectedly good food OK crew. Only gripe was the 737-800 CMN-LHR had old non-reclining seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Royal Air Maroc customer review

(Netherlands)

Aircraft was a nice looking B738 (CN-ROT). Flight departed on time the crew were nice to the passengers. When entering the aircraft we heard Moroccan music which was nice. The food was not bad. Seats were normal (I am 1.85m). The only thing that was not good was that the cabin crew did not inform passengers what they had to do if they have a connecting flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Royal Air Maroc customer review

(Ghana)

Accra-Casablanca-Brussels 500$ for a one-way ticket. The baggage allowance was very generous 3x23 kgs and 10 kgs of hand luggage. Check-in was smooth and departure on time. The old 737-700 offers limited comfort and on the Accra-Casablanca there was not any form of entertainment headphones were not distributed. The breakfast served was limited to a small cake a minute cup of yoghurt and a bread roll. The tray wasn't clean and there were traces of food on it from a previous passenger. The Casablanca-Brussels leg was a little bit better with acceptable food and more friendly staff. Nobody beats their price and that's why I give them 6/10.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Royal Air Maroc customer review

(Netherlands)

Flew BRU-CMN prices were far too high! 550 euro's round-trip even a trip to Dubai is cheaper! Flight was a pleasant one no delays - on time and some nice food served aswell.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Royal Air Maroc customer review

(United States)

We flew round trip JFK from New York to Casablanca to join a group going on a Jewish tour of Morocco. We were very pleased with the service provided by Royal Air Maroc. Both flights were on time. The attendants were friendly and helpful and the security was excellent. We would definitely recommend Royal Air Maroc!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Royal Air Maroc customer review

(Netherlands)

I have been flying for almost 3 years now between Amsterdam and Casablanca (sometimes Tangiers). I fly about 5 round-trip flights a year with Royal Air Maroc. This is the only carrier to Morocco that I will be using!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Royal Air Maroc customer review

(Germany)

Germany-Agadir return. 2 hour wait at check-in in Berlin. Only one jetway at aircraft more waiting in the December cold. No boarding pass was issued for connection in Casablanca. Transfer counter in Casablanca: A bulk of shouting passengers rather fearing to miss their flights due to the level of proficiency. Mobile boarding passes cannot be used to pass security. You have to use your force to obtain the boarding pass. Worst transit ever. Arriving in Agadir our bags were lost for three days. Return flight was good and almost on time. That prevents me from giving a worse review. All in all. Not again. By no means.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no