Royal Air Maroc

Flew out from Montreal to Casablanca on March 21 with almost 2 hours late departure. Connecting flight to Tenerife was ok. Next flight on March 28 from Tenerife to Casa was late so we miss our connecting flight to Agadir. No airline staff available to assist. Had to find out by our self how to proceed inside the airport to book on the next flight. Casablanca airport had no internet available and no working phone so please bring your cell with a plan for Europe. You also need cash for the restaurants as they don't take credit cards. The trip back from Casablanca to Montreal was 11 hours late. No communication whatsoever from Royal Air Maroc and no way to inform our family. The washroom ran out of water mid way to Montreal. Water and pops was self serve at the back of the plane. I will never use this airline again and I believe it's better to pay extra and fly with a reputable airline.

Casablanca-Munich. After horrible experience of Casablanca airport flight with RAM was a pleasure. Brand new and very clean Embraer 190 on time. Good legroom nice leather seats in olive-brown colour with red accents. Nice smiling and professional cabin crew all announcements in Arabic French and English. Decent hot meal (chicken and fish to choose from) excellent chocolate cake. No IFE or duty free available on E190. Very good flight.

Flights mid January from Montreal to Casa and return early February. We were dissatisfied with this airline except for the fact that we arrived safely to both destinations. The service was not "royal" both flights were uncomfortably delayed the first by about 12 hours then the return flight by 24 hours which resulted in additional costs to us so a negative number re value for money. The seats were average for an economy flight ie. not great. On the flight to Morocco the meal was packaged pastry we had to chase the flight attendants to get bread and water. The plane was an old 747 the machine to make hot water for tea or coffee was not working and there was no inflight entertainment. On the way back in early February on a 767 the service meal and movies were good (3 star vs 0 stars averaging out to the one star below).

Just flew from YUL to Casa on the older 747 operated by Royal Air Maroc. I was hesitant after reading reviews but alas I was pleasantly surprised. We were first to check in as we were unable to do online check-in in Montreal - no big deal if no one could then I was happy we were all in the same boat. Our agent was fantastic and have us options as the flight was basically empty but wanted to ensure my friend and I (both 6ft) would have ample leg room for the 6hr flight. Boarding was efficient and our ticketing agent was doing the boarding procedures at the gate. As we boarded the plane I was horrified to find no head rest entertainment system - but I was prepared with a charged tablet and phone. Needless to say our flight was a 2200 - I did plan to sleep a bit. Little disappointed the seats didn't recline - but again it wasn't just mine it was everyone and took comfort in knowing that those without the exit row weren't going to have their knees crushed by the person in front of them. The meal was better than any bought sandwich I've had on Air Canada would say for economy class this was above standard. The attendant told me I could take a row of seats to myself. Woke up a few hours later with an hour and a half till touch down changed my seat so I could look out of the window. A female flight attendant came by and said if I wanted breakfast I would have to go back to my original seat and then disappeared. The original steward who showed us the empty section told me he couldn't stop me from going to the back of the plane with my breakfast handed me my tray in the galley and promptly asked if I w anted coffee with a smile. Breakfast was bland pastries and juice and applesauce. So yes this isn't the all star Middle East type of airline experience but for 900$ return amazing service we got fed got to sleep and I would fly with them again my other options were to fly via turkey or London or Paris for a considerable amount more.

Jan 23rd from JFK to CMN then from CMN on 19th Feb 2015. Flight departed JFK on time and arrived Casablanca almost 1 hour early! Staff at JFK were kind and helpful no complaints there. The only thing that got me worried was when the luggage took a long time and then one of my suitcases did not come off. I spoke to a luggage handler who located mine. The trip from Casablanca back to JFK was just as pleasant. I experienced no problems with their service inflight the food was just as good as most other airlines (and I have used many). The plane was clean both times I flew on them there were no delays and the staff were kind enough. I most certainly will be using it again in summer to visit my friends!

Upgraded to business class on flight AT201 from JFK to CMN. This was the first leg on the way to SSG in Malabo Eq. Guinea. The pros: great leg room in business. 2-1-2 staggered configuration with two rows. The cons: worn seats control for entertainment system not working so I had to get up and use the touch screen. My other issue was a dingy bathroom with bar soap. The flight attendants were not what I would rank as the friendliest I have met. I am glad I did not pay the full price for this business class. To be fair on the way back on AT200 they used a 767 in which the business class appeared to be upgraded. It was 2-2-2 with more modern entertainment systems.

Royal Air Maroc continues to under perform which is frustrating for both frequent flyers or casual traveller. Latest CMN-NY flight non-working equipment and poor service overall. While understanding the air crew doubtless finds the current equipment deeply depressing (as RAM waits for new Boeing deliveries) the carrier really needs to step up interim maintenance and training to reach its potential and the stated Africa hub aspirations.

Used business class service from Gatwick to Marrakech. Service was superb food well presented and really delicious. The cabin crew spoke excellent English. The cabin was modern and very clean with really comfortable seats. The toilets were very clean and the plane was on time going and coming. The service reminded us very much of the seventies and eighties when services and food on most airlines were of a very high standard. Even though the fares were much higher than their competitors the end product was well worth it.We shall be using them again next year.

My latest return flights with Royal Air Maroc were Casablanca to Agadir return. Both flights were on time (in fact one departed early so make sure you are at the airport with plenty of time to spare) boarding is very efficient planes clean with quite good leg room and cabin crew friendly. There was no meal service this being only an hour flight. I had excess baggage on both flights but it was easily sorted at both Casablanca and Agadir airports for a small extra fee. I have now flown a few flights both domestically and internationally with RAM and am very pleased with their service. They are reasonably low cost which is even better.

I travel round trip JFK-Casablanca two to three times year for the past three years. Prior to that it was at least once a year going back 35 years. RAM is shortest and least expensive flight. Royal Air Maroc casts a bad image on the country. The 767s flying out of JFK are a mess. Broken seats toilets overhead bin locks and entertainment systems. Dirty seats carpets galley and toilets. The galley area is trashed after the first meal and the crew treats it like their clubhouse. First class doesn't come close to other airlines upgraded coach double or triple the price and not worth the cost. If you want the least expensive and quickest flight and can put up with horrible conditions for 8 hours than take RAM. Otherwise fly via Europe on another airline.