Royal Air Maroc

Was highly impressed with my first in-flight experience with Royal Air Maroc. Impressed with the meals served, the hospitality and the in-flight entertainment and superb shape of their high-tech Boeing 787 I traveled with during my transit from Morocco to New York, JFK.

Checked in online, there was a delayed boarding process which is normal for Ataturk Airport. Boarding process was chaotic, it commenced then the cabincrew refused entry to people on the aircraft and we waited in the airbridge for ten minutes. On board experience was woeful. Crew could not speak basic English. Was given the option of "meat or beef" for my meal. Aircraft was filthy and tired looking. Seats were not comfortable. There was nothing about this airline that made me want to fly with them again.

Another dreadful experience on this airline. Checked in online but was advised at the airport that customs do not accept online printed boarding passes so I needed to check in again at the airport. This was an easy enough process. Prepare for many passport and security checks at Casablanca Airport. Boarded about 30 mins late and arrived late into Ataturk due to heavy traffic. Inflight experience was not nice. Cabin temperature was cold, then too hot for most of the flight. Food was average, inflight service was not nice. Staff were surly for the whole flight. I will try not to fly with this airline in the future.

The aircraft was a chartered Boeing 767-300 from a Portuguese company. It was very old and the worst confort I experienced in the last 2 years. Seats were very old. Quality of Food was miserable. Portuguese airline Flight attendants could barely understand any language but Portuguese. Royal Air Maroc is abusing its monopoly of YUL-CMN route and not respecting customers.

My first time with Air Maroc and I was pleasantly surprised. Both flights (Marra to Casa en Casa to A'dam) departed right on time. Casa to A'dam had meal service (at no extra cost) with a choice of chicken or fish. The female flight attendant in 1st class (which I didn't use) was very friendly however the two male attendants in economy were quite surly. All in all not a bad experience!

AT200 April 28th CMN-JFK. Flew in the new Dreamliner flight was OK the food was horrible staff friendly at times except for one very rude attendant.

Check in was rapid in Marrakech. We were allowed 2 suitcases of 23 kg each. Entertainment was OK during flight. Food was OK. The fish was good. My hungry wife asked for a second meal. The arm rests of our seats were falling apart and glued with some glue that did not work. The staff were friendly. We flew Marrakech-Casablanca-Montreal.

12 April 2015 from Lisbon to Casablanca: I liked: 1) Flight on schedule. 2) Good pilot skills on landing. 3) Good leg room. What I didn't like: 1) The stewardesses were very unfriendly and rude with no smiles. 2) Drinks and food were below average. I was served a dry sandwich made several days ago. 2) There were dry splashes of food/drinks on the seats. 3) Old plane 737-800 that surely needs to be replaced.

I flew business class on Royal Air Maroc AT 200 last April 9 2015 from Casablanca to New York JFK. The flight was 1.5 hours late which caused me to miss my connecting flight to California by 10 minutes. The RAM representatives at JFK seemed eager to go home and did not assist the 3 or 4 of us who missed our connections. They refused to provide hotel or meal vouchers and basically left us stranded. We asked to speak to the manager but after waiting for a long time they said that the manager will not show up. RAM seems not to have heard of customer service.

Geneva-Casablanca AT931. The flight with RAM was a pleasure. Brand new and very clean Boeing 737-800 CN-ROS on time. Good legroom clean and brand new! Nice smiling and professional cabin crew all announcements in Arabic French and English. Decent hot meal (chicken and fish to choose from). No IFE but a duty free was available on this airplane. Very good flight.