Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 349 reviews
4/10
4 star Skytrax Rating
Filter Reviews by :
Show
3/10

"Dissatisfied customer"

(United States)

The flight was fine. The airline crew was hospitable. My problem occurred when I arrived Casablanca. My layover was 17 hrs for which hotel accommodation was promised by the airline. The ticket was bought only because this was part of the package. However upon arrival I was told that there was no available room. I was sent to sit at terminal 12, a room that appears to be a pastry shop. It is disheartening that a company would tarnish it's reputation by treating customers in such a callous manner. I am very disappointed with the service. I eventually paid US $50 at the hotel for a room with a twin bed - and shared bathroom. Dissatisfied customer.
AircraftAT 567
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to Monrovia
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"staff kind and helpful"

(United Kingdom)

It was the first time travelling with Royal Air Maroc. Generally good. Nice seats, and the food was of good standard. I'd definitely recommend it, as it is cheap and good value for money. Staff were kind and helpful, and the plane was of good condition. For flying an airline for the first time, it's excellent. Only thing lacking is personal entertainment. Overhead screens showing boring circus show!
AircraftBoeing 737-700
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGatwick to Rabat
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"pace of service was good"

(United States)

Casablanca to Barcelona, and the first time flying RAM for me. The Boeing 737 aircraft was not very new but it's well kept and clean. The economy seat is one of the old styles which has thicker padding. The flight departed on time, I was served a hot meal, with a choice of beer or Moroccan red/white wine. The white wine was excellent. Tea and coffee also served. 2 male flight attendants worked in the economy cabin and the pace of service was good. I paid $100 for a one-way ticket, which includes 1 checked bag. I don't know about medium and long haul flights on RAM but for a short haul flight in economy, this was good. The only thing lacking is personal entertainment.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCMN to BCN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"staff unable to handle boarding"

(Canada)

Lisbon to Conakry via Casablanca with Royal Air Maroc. The aircraft was old with no entertainment and poorly maintained toilets. The upside is the hotel room being offered for long layovers. Yesterday's trip was one of the worst I have experienced. The plane from Casablanca to Conakry was fully booked and the staff was unable to handle boarding. While people were scrambling to board and to place the too many carry-ons in the limited space available, the staff was still stocking the plane, causing havoc, and there were quite aggressive verbal communication between staff and passengers unwilling to surrender their carry-ons. My assigned seat was occupied and a flight attendant asked me to accept an alternative seat, not to inconvenience the passenger who took my seat. After being offered several already taken places and a middle seat that I refused, the same flight attendant angrily told me to just take my seat and relocated the person wrongly seated. Horrible food.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLIS to CKY via CMN
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"you get value for your money"

(United States)

Lagos to Sao Paulo via Casablanca. We frequently fly long distance between countries and our goal is generally to find the cheapest ticket possible because we've found that flights and services can really vary. We didn't expect great but things ended up being better than our expectation. We had no issues with getting seats and people checking-in were nice. The staff was nice. Food and wine are good. I recommend you take a bottle of water each yourself, but that's a recommendation I would make for any long flight. The amazing part about RAM is that changing the flight generally costs only around 60 euros or so and they don't keep changing their prices. So, if you want a flight that's flexible, go with Royal Air Maroc. We ended up changing our flights twice! Comfort level etc. is okay on the flight, not great but you get the value for your money. Casablanca airport isn't great so try not to choose Royal Air Maroc if you have 12+ hours of stop there (we didn't, and I wouldn't wish that for anybody).
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLOS to GRU via CMN
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"plane is dirty"

(Canada)

Onboard Royal Air Maroc flight AT572 this Sunday, November 15th from Casablanca to Tunis. They made us walk from the terminal to the plane. The plane is dirty. Passengers cleaned their seat before sitting. Abviously the plane wasn't cleaned from the food of previous passengers. Sitting in the plane for 30 minutes now. No air-conditioning in the plane and suffocating!
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCasablanca to Tunis
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"strongly recommend Royal Air Maroc"

(Canada)

My wife and I traveled Royal Air Maroc from Montreal to Barcelona via Casablanca return in September 2015. I was very pleasantly surprised. Starting with the staff at the registration desk in Montreal who managed so that my wife and I could sit together for the trip. We were greeted by a friendly, smiling staff (somewhat less in Casablanca). The aircraft (Boeing 787-8 is new) was very clean and provided a perfect entertainment service, and I, 1m 85, had plenty of space for the legs. The meal with wine (bottle and not in a plastic glass) was hot and tasty. Our flight to go was more enjoyable. As regards to the return, it is regrettable that RAM does not take into account the link between two passengers. It sells tickets and seats in alphabetical order, so that people do not sit together. In our case, on return, this gave rise to a situation where travellers already on board began to negotiate with other passengers of the changes of places to be seated together. There were people who marched in the aisles to their new seats at cross-purpose of those who where boarding with their carry-on baggage. General confusion! I sincerely hope that RAM will solve this problem. Whatever the case, I strongly recommend Royal Air Maroc, a company that seems to be greatly improved.
AircraftBoeing 787-8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteYUL to BCN via CMN
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not up to standards of other airlines"

(United States)

Absolute Nightmare. the Royal Air Maroc flight from JFK to Casablanca was OK. Flight from Casablanca to JFK was supposed to be at 2:55 pm Saturday. A morning check of website and email showed that flight was cancelled and we were rebooked for a flight at 12:30 am. Sunday. Shortly later received an email that it was rescheduled for 4:00 .m. No further emails and website still showed 12:30 am. Got to airport for 4:00 am. flight and found out that it had been rescheduled for 7:00 am. Luckily our tour guide was still with us and he got them to give us a hotel room for a few hours. Boarded on time but then sat in the plane for an hour waiting for every connecting flight to arrive in Casablanca. Then 20 minutes more while they found and removed the luggage of two people who did not arrive (no complaint about that - welcome safety measure). Finally left at 8:20 am. 17+ hours late. During the whole time on the ground and for the first hour or so of the flight there were 5 or 6 children screaming constantly at the top of their lungs. The parents apparently didn't feel any need to try to quiet them. The screaming combined with the nice Moroccan music played while on the ground it made it impossible to read, sleep, or listen to an audiobook. To top it off, US Customs forms were only provided in French so returning US citizens who couldn't read French had to find another passenger who could translate the form for them. In general, this airline is not up to the standards of other airlines. Boarding is just rushing to get near the front of the scrum so as not to be last to board. At JFK this got you onto the jetway but in Casablanca you then had to carry your heavy carry-on down a long flight of stairs, board a bus, and then carry the heavy carry-on up the shaky stairs to the plane (probably an airport not airline issue). JFK to Casablanca, flight attendants did nothing to ensure efficient use of overheads. No announcement about a 45 minute gate hold at JFK. Announcement in Casablanca that plane was being held for connecting passengers was not made right away. Food was skimpy. Nothing on tray to drink. Served coffee and tea after a while but water wasn't brought until after food was eaten. They didn't come around with water during flight but if you knew about it you could go back to the galley and help yourself to water. No beverage service on Casablanca to JFK flight until just before arrival after the dinner trays were given out. By the way, don't buy water at the Casablanca airport to take on the plane. They have security people at the gate go through your luggage to take it away or force you to drink the whole thing right there. There are three security checks: one to get into the airport, one to get into the passenger only gate section, and one at the gate. Don't get rid of your water until the last one. We got rid of the water that we had with us at the second security check then paid $3 for a 50 cent bottle of water to take on the plane but had to give it up or drink it up at the last security check. I had to drink the whole thing there in order to have the empty bottle. My friend had an empty bottle in her bag which was taken away, maybe because she had the cap on it and they didn't realize that it was empty.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCasablanca to JFK
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the worst attitude I've seen"

(Japan)

Paris to Marrakech via Casablanca, and while the flight experience was as expected, my connecting 10:30pm flight from Casablanca to Marrakech was abruptly cancelled with no explanation. We waited for 3 hours with other stranded passengers until they arranged a bus to drive everyone 3 hours to the Marrakech airport. They refused to make stops at hotels and saw no sign of customer service. We were treated like a burden. Subsequently, my return flight from Marrakech to Paris was cancelled without my knowledge and the Royal Air Maroc check-in counter brushed me away to the ticket counter (which was vacant). I was luckily rebooked and made that flight, but overall the worst attitude I've seen from an airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteORY to RAK via CMN
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"is never on time"

(Germany)

This Royal Air Maroc flight from Casablanca to Berlin was delayed by more than 2 hours and I had to reshedule my connection flight. I have to travel a lot to Casablanca, but Royal Air Maroc is never on time and this is very frustraing. Now I have booked my next flight (in two weeks) and also they canceled this flight and put me on another flight that departs more than 2 hrs earlier. I really don't understand the rating because this airline is under-performing. Unfortunately I cannot change airline because of my route.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCasablanca to Berlin
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no