Royal Air Maroc

✅ Verified Review | Flying from Casablanca to Sal Island (Cabo Verde) on April 1st for holidays, we checked the country entry requirements with their embassy in Dakar (closest to Morocco where we live) and with Royal Air Maroc 2 weeks before the trip, and they both confirmed that visa is obtained at arrival. Also on the company website, under the visa section, they indicate that the visa is obtained at arrival. We check in for our flight, and are informed together with 15 other passengers that our luggage will be put on hold until we have customs clearance. At the customs, the officer in charge informed us that RAM has been applying a new rule for a couple of month, that they will not embark passengers without a visa on their passport, despite the fact that the visa can be obtained at arrival. They also said that we can embark if we have a clearance from the RAM lead station officer at the airport. We asked for him, but no one was able to give us either his name or to contact him. He only came after the plane took off to ask us to give him back the boarding passes (for an unkonwn reason) and then he left us there, at 1 am in the airport. A police officer at the airport told us that RAM has been consistenly refusing boarding to Moroccan citizens on this destination, despite the fact that they still communicate on the fact that visa can be obtained at arrival, even on their marketing campaigns on this destination. Not only they treated us like cattle at the airport, but 2 weeks after the incident, and despite sending many complaints, we still have no feedback from them.

✅ Verified Review | Amsterdam to Ouarzazate via Casablanca. Royal air Maroc offers a classic flying experience, a decent product including small hot meal and bagage at affordable price. Amsterdam to Casablanca departure on time, on board generous seating for economy and new lighting system on this Boeing 737-800. Staff in friendly, but not overly. Onboard a hot meal and drinks were offered on the 3hr flight. Baggage offers 23kg free. The connecting flight to Ouarzazate left 3 hours later and was delayed by 1hr. Unfortunately the domestic terminal offers almost no facilities - eg no ATM, just 1 coffee shop, wifi free for 30 mins. On the domestic flight no service offered on these flights of 30-50 mins. Miles credited promptly and expire only after 30 months. Royal Air Maroc has a lot of new aircraft and Casablanca airport is being upgraded at the moment. I would choose this airline above many others.

Previous two trips, incredible long delays with no communication. Delays caused me to miss my connecting flights upon arriving in Morocco. On the way back, I missed my connecting flight home after landing at 11pm in Montreal. There were no crew in the airport to help me to get a new flight the next day or get me a hotel. My third trip this past week, Royal Air Maroc lost my luggage on arrival and had to go pick it up later next day at airport vs them delivering it to my hotel. On my return, we boarded the plane in Marrakech to Casablanca, waited for 35 mins and then needed to disembark because the pilot couldn't fly the plane. We were sent to Arrivals back in the airport, with no direction or communication on where to go. We waited until Airport Security asked us to move along and were directed to Checkin at arrivals and were told we would be taken to Casablanca via Bus and not plane. We collected our luggage and waited 30 mins for a bus to then again be told we are going to fly. We had to go through checkin and security lines all over again. It was the most chaotic experience with zero communication or direction.

I was flying Royal Air Maroc from Marrakech to London via Casablanca, the original flight was delayed due to a problem with the flight, that's ok these things happen but we were left in the airport with no information and everyone just lied to or fobbed off, finally they got us to Casablanca where of course nearly everyone had missed the connecting flight. It took 4 hours of a hard struggle to get from Casablanca airport to a hotel. Worst day ever. Never again with RAM.

Sao Paulo to London via Casablanca with Royal Air Maroc. The terrible journey began upon boarding when we are told the flight will be delayed by an hour. Baking hot cabin, no AC or power was available for the duration of delay. When you think things can't get possibly worst. To my surprise, it does. When we arrived at Casablanca 2 hours behind schedule, we found out the second leg of our flight has been cancelled. There were no staff waiting for us and we had to go to the office to fight for our way to the second flight. The staff were rude and unhelpful. In the end I arrived at London 24 hours late at an alternative airport. The service provided by RAM is unprofessional and did everything to the minimum standard.

I used Royal Air Maroc from London to Casablanca and the flight was delayed 30 mins. If you have a connecting flight and are tight on time, forget it. Good luck finding a staff member that speaks communicative English. They offer 2 meal entrée options like beef or chicken, but ran out of choice for me. Rescheduling flights is a nightmare. You can't do it online as it gives you errors, and when you email them they send you an email to give them a call - when you call they don't pick up.

It was a pleasure to fly with Royal Air Maroc from Amsterdam to Casablanca. Leg space was perfect, well kept plane. Exellent food and great staff. And this all for a great price. The only negative thing I can think of is the long time I had to spend at the Casablanca border control and collecting my luggage, but this is not all the fault of Royal Air Moroc.

Lagos to Copenhagen via Casablanca with Royal Air Maroc was awful. I have never ever had such a bad experience with an airline. First they lose my luggage then they cancel my flight and ask me to stay in a foreign country for two days to wait for another flight! They don't answer when I call and the two claims I have sent them already has never been processed? I cannot recommend this company to anyone! You will get disappointed and when the bad luck starts you will get no help at all!

Travelled Royal Air Maroc back from Rabat to Gatwick on New Years day.The flight left 10 minutes early and arrived nearly an hour early. The meal was fine with drinks etc. The staff were average to good. On the way there and the way home there were no duty free sales though. This is a new route to Morocco, long overdue, and saves two hours travel for me now not having to go to Casablanca.

Accra to London Heathrow via Casablanca. I was apprehensive of flying Royal Air Maroc, however after checking in for an early morning flight from Accra, I was pleasantly surprised. The cabin crew were friendly and professional and the seating was good with plenty of leg room. We arrived early at Casablanca for the connection to Heathrow. My only negative comments are the ground staff at Casablanca airport. Lack of information, misleading signs to departure point and lack of staff at check points and transit area. Apart from that I will fly with Royal Air Maroc again.