Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 349 reviews
4/10
4 star Skytrax Rating
Filter Reviews by :
Show
10/10

"hoping for same positive experience"

(New Zealand)

Verified Review | London Gatwick to Casablanca. Brilliant flight - unexpected after reading reviews. Smoothest take off and landing I've ever experienced. Friendly staff, full meal (unexpected) and quiet flight so were able to sit in emergency exit seats for extra legroom. We have another flight in a few days - hoping for the same positive experience!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to CMN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"really improved airline"

(United Kingdom)

London Heathrow to New York via Casablanca. London to Casablanca was a pleasant flight with no delays. I had a great lunch on board with a choice of beef or chicken as well as a veg option. Staff were good, came to your attention straight away and were kind and spoke good English. With a short stop over in Casablanca Airport I went on board the Boeing 787 and was amazed, completely different from the Boeing 737 on earlier flight. It had a new smell to it, the entertainment screens were large and overall its fantastic with a lot of good points. Food was fantastic, very hot and tasty. Staff were polite on this flight, great option of drinks and food. Entertainment great, loads of movies, tv shows, music and games. Everything is in English so nothing to worry about that, and you get a pillow, blanket and good quality headphones. Great experience with Royal Air Maroc. A really improved airline.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to JFK via CMN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no answer for 2 month already"

(Canada)

Verified Review | Nairobi to Montreal via Casablanca. The initial flight was canceled last minute, and they put me on a flight two days later. No compensation in any form (rebook for another route, food vouchers, credit, class upgrade, hotel) - nothing was provided. Still waiting from them for the delay report for my travel insurance company, but no answer for 2 month already. Customer service just does not give any answers to my repeated requests. I flew many different airlines in the world, and I am not a demanding customer at all, but would sugest avoid flying with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNBO to YUL via CMN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"flights smooth and comfortable"

(Canada)

Verified Review | Montreal to Casablanca return. Ground service in Montreal, Casablance and Lisbon vague, aloof and unhelpful. The flights themselves were smooth and comfortable, the cabin crews were efficient, courteous and knowledgeable. Food and entertainment were good. Check-in for the Casablanca - Montreal leg wasn't available, resulting in poor seats.
AircraftBoeing 787 / 767
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteYUL to CMN
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"was a pleasant flight"

(United Kingdom)

London to Marrakesh via Casablanca was a pleasant flight. The aircraft was waiting for me after I was 10 minutes late (long inspections). The food was alright. My son needed a change of nappy and one crew member helped me. Generous baggage allowance and once you arrive in Casablanca the is no hassle with baggage, as it is automatically transfered to the next flight. I advise you to have some euro or Dirham as you will be hungry waiting for the next flight and the only snack bar does not accept British pound. Flight from Casablanca to Marrakesh was quiet. Arrived on time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLGW to RAK via CMN
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"pleasantly surprised"

(United States)

New York JFK to Marrakech via Casablanca with Royal Air Marco. I was pleasantly surprised with this airline. I had never tried it, but the recent reviews made me want to give it a whirl. Glad I did. Crew was pleasant, the trips itself was completely fine. The food was fine, nothing extraordinary. Check-in, baggage claim all quite standard and normal. Love the wine selection. All in all no complaints what so ever.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJFK to RAK via CMN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"definitely choose RAM again"

(Netherlands)

In June and August I went from Madrid to Banjul return via Casablanca. Normally I fly with Tuifly from Amsterdam, but RAM had a good deal from Madrid. I was pleasantly surprised by the friendliness of staff. Also the fact that meals and beverages are served free of charge (even on the relatively short stretch Madrid - Casablanca) was a pleasant surprise. It is a long time ago that this service was also common with Tuifly and its predecessors. I will definitely choose RAM again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBJL to MAD via CMN
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"really not worth flying them"

(United Kingdom)

Verified Review | Madrid to Rio de Janeiro via Casablanca. I did not believe the bad reviews before I flew but now wish that I had paid a little more and flown with someone else. The plane that we flew on (9.5 hour flight) had no TVs, my seat was broken and the overhead luggage compartments did not all stay closed during take off. The flight connecting Sao Paulo to Rio de Janeiro was cancelled: the staff refused to talk to anyone or give any information about when the next available flight would be. It then transpired that they had also lost our luggage! The staff were unhelpful and moody: the customer service department phone line is awful, I spoke to someone who hung up on me when I said that I wanted to speak to a manager and then gave a false name when I called back. A month and countless calls and emails later, we are still trying to get a cancellation certificate from the airline. Really not worth flying them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAD to GIG via CMN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"disorganised boarding policy"

(Kenya)

Verified Review | Paris to Bamako via Casablanca with Royal Air Maroc. Nice food. Business class seats ok. Friendly crew. The good stops there. Royal Air Maroc still has a very disorganised boarding policy, with 150 people waiting in the jetway for 30 minutes with no explanation. Casablanca airport is tired, RAM VIP lounge provides disgusting food and beverages despite a nice renovated layout. Royal Air Maroc got a nice facelift but the bad fundamentals are still there, especially when travelling to Sub-Saharan Africa.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteORY to BKO via CMN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"service by the crew was good"

(Netherlands)

My trip was from Amsterdam to Casablanca with an Boeing 737-800. The check in at Amsterdam was quiet fast 3 check in counters. At the gate we had normal seats where we could wait at the aircraft.The aircraft was 30 minutes earlier at the gate then scheduled, whihc mean we were able to enter the aircraft earlier. Departed on time. The service offered by the crew was good, they were very kind. The meal was not bad - I've seen better. And the seat comfort was perfect for me as 1,88metres.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAMS to CMN
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes