✅ Verified Review
| We booked from Brussels to Nairobi via Casablanca and we got the tickets. There it stated we had a stopover at Casablanca (1hour and 10 minutes lay over). When we tried to check in online the evening before, we could only check in from Brussels to Casablanca. No changes in flight hours where shown. When arriving in Brussels airport, 3 hours in advance, they only could check us in for the flight to Casablanca. The personel of RAM told us this was normal procedure and once we would arrive in Casablanca, we would receive our next boarding pass for the plane to Nairobi. Once arrived in Casablanca (on time, still had more than an hour to get on the other plane), the personel of RAM showed us where to obtain our other boarding passes. At this desk they suddenly told us 'that plane left more than an hour early!'. So, as our first plane was landing, the other one was already taking off! Nobody notified us, not online, no e-mail, message. We were speechless and desperate. Together with an American couple (who also booked a direct ticket from Brussels to Nairobi), the personel told us it was no problem, they would refund our flight and that we would have to take the next flight, 2 days later! This was not an option for us, because we already booked a safari with driver and airport pick up, all planned from the moment we would arrive in Nairobi. After 3 hours, they told us to come fast, because there was a flight to Cameroon we should be on. Then, from Cameroon, we would have to take a flight to Nairobi. Instead of arriving at 2am, we would arrive at 8 pm (losing an entire day of safari and hotel, but still less worse than losing 2). They told us it was safe to transfer at Douala. Once arrived in Douala (after a night flight with stopover in Yaoundé), at 4am, the border control would not let us enter (because we had no ticket and visa), they called the police, who took our pasports and we had to sleep outside the police departement at the airport! At 8am the office of Kenya Airways opened (where we had to check in for the flight). But RAM had put us 2 on wrong seats! The others could board, but not the two of us. After 2 hoffiric hours their personel managed to get us on a flight to Nairobi. Late in the evening we arrived in Nairobi, lost the money of our hotel, lost the money of our safari. The return flight from Nairobi to Paris was a disaster as well! In Nairobi, the personel told us we would have to take our luggage in Casablanca (since we were booked to spend one day at a hotel in Casablanca). In Casablance they told us they could not obtain our luggage. We had no spare clothes, toothbrush, shampoo. Next day, arriving in Paris, one of our bags was missing. After 2 hours of waiting, they found our bag, who was shipped in another plane.