✅ Verified Review
| Just as a pre-emptive note, I have flown many times and to Europe over 10 times and have never had such a horrendous experience. I flew out of JFK on March 23 2017, flight AT201 with a connection in Casablanca. The crew were inattentive and unfriendly. It was mostly an all-male crew. My TV monitor’s sound did not work and after 2.5 hrs into the flight of trying to get it fixed and trying to get their attention I finally gave up. They would never answer my attendant call button. On the return home it was even worse, I flew out of Rome, connected in Casablanca and then to JFK. From Rome on April 3, 2017 I was supposed to leave at 6.20pm, but the flight I was told was delayed 15 minutes. Well almost a full 6 hours later they finally got us on a flight at 12.10 midnight to Casablanca. There was little to no communication as to why we were delayed nor what our options were nor updates. Once in Casablanca at 2.30am we were just let off the plane with no explanation as to what to do, where to go, who to talk to or nothing. We got to the customs area where they gave us tickets for our connecting flight (we missed the 1st connecting flight, which was supposed to leave 10.30pm out of Casablanca to JFK) so the next available flight was at 2.45 pm (a full 12 hrs later). RAM did not tell us we could get a hotel or even where to go to get a voucher, I stopped at an information booth and she told me where to go. I got the voucher and the shuttle bus to the hotel, which was 4.00am by that time and got to my room. On the flight back to JFK again the TV Monitor sound did not work, but I didn’t even try to get them to fix it based on the last flight. Again the flight attendants were inattentive and unfriendly. The airport was scary, they were having demonstrations outside the area you had to walk thru to go to security and your gate. I don’t usually complain but this was such a bad experience I felt I needed to write a review.