✅ Trip Verified
| Rio de Janeiro to London via Casablanca, We were supposed to fly out of Rio on Friday 20th. Once we were all checked in we went to the gate only to be told that there would be a 30 minute delay. This 30 minute delay turned into 90 minutes, with the airline finally cancelling the flight. The transportation from the airport to the hotel was a shamble. So people like us opted just to take a cab to the suggested hotel. Once there we discover after waiting for an hour that they did not have enough rooms for everyone. So we took a second cab to the next suggested hotel. We got a room there. The following day evening was picked up by coach and we were told that our flight would be at 6pm. Again, all checked in, went to the gate and they repeated the same as the night before, cancelled our flight. Why bring everyone to the airport only to cancel their flight again. Everyone was clearly and justifiably annoyed. They had hardly any staff and no sense of direction. When asked if we would be refunded our money if we book with another airline we could not get a clear answer from them. The second nights hotel was awful, some nasty place in town. We still have no idea if we will be flying today or not. This has to be the worst airline I have ever flown with. RAM does not have a office, a desk or even any representatives in Rio. So if you get stuck then you are pretty much on your own. Also, there website for handling claims is an absolute joke. If we pay for our own tickets back to London it will cost £1200 each with no guarantee of us ever seeing a penny of that again.