Rossiya Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 32 reviews
6/10
2 star Skytrax Rating
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6/10

"decent service for such a price"

(Belarus)

Verified Review | Simferopol to Moscow Vnukovo. Was very surprised when saw aircraft type Boeing 747-400 while booking, and actually it was - which happens rather rarely for a 2h flight! Booking and online registration were done via Aeroflot interface and were quick and efficient. Ground staff were a bit annoyed but not rude. Simferopol airport doesn't have a possibility to serve wide-body aircraft near the terminal building, so we had to get to the plane by bus and it took a long time. The aircraft was a bit tired but nevertheless convenient, also I have no complaints for the cabin staff. Food (including a cup of water/tea/coffee and a sandwich) didn't look appetizing. The cabin is equipped by an ancient IFE system but it's not working for now. Came to Moscow in time, no delays. I managed to book this ticket rather cheaply (90$ OW, with baggage) so this is a decent service level for such a price. OK for short flights, but I consider that travelling this airline on long-haul routes may be bothersome.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSimferopol to Moscow
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"an underwhelming experience"

(Germany)

Verified Review | Moscow to Petropavlovsk. Needing to go to Kamchatka for work, I decided to pay for business class, as I didn't fancy the 8-hour flight from Moscow in economy. Nominally part of Aeroflot, Rossiya Airlines is nevertheless far from an equal to its mother company, and I was disappointed when I realised that the flight was operated by RA, as I have come to esteem Aeroflot on longhaul routes in both business and economy. Online check in was easy, and baggage drop was handled at Berlin Tegel by UTAir, who flew me the first leg. On arrival at Moscow's Vnukovo airport, I went to the pretty decent Rossiya Airlines lounge where I used the wireless, had a coffee and ate some fruit before going to board. Business class passengers (both of us) had a small shuttle to the plane, which allowed us at least to skip the crowded main bus. The plane itself was freshly painted with a gorgeous mural of an Amur Leopard's face plastered over the nose, which looked amazing. Inside, however, the cabin was quite aged, but the welcome was warm (one stewardess spoke English well) and I was glad that the business cabin was empty. The stewardess informed me that the entire plane's entertainment system was not working, as if she was letting me know that one of the meal options was unavailable: she seemed totally unbothered by this, and while of course I was prepared with my laptop and a bunch of series, this seemed really poor and I would have been furious had I be flying west and wasn't intending to sleep. A meal was served promptly after take off (salmon, rice and vegetables, salad and a dessert) that was of the standard you'd expect on a medium quality European airline's economy section, and then I went to sleep. The business seats recline fairly well, to around 80% and were fairly comfortable, meaning I got at least 6 hours of shut eye, which was the main point of flying business. A meaty breakfast and undrinkable coffee were served over the volcanoes of Kamchatka the following morning, before touching down in Petropavlovsk. Definitely an underwhelming experience, next time I will try to ensure I fly with Aeroflot proper rather than one of its subsidiaries, but overall I got what I paid for.
AircraftBoeing 777-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMoscow to Petropavlovsk
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"nothing outside of the ordinary"

(Russian Federation)

Verified Review | I took a trip on Aeroflot from Moscow to St. Petersburg operated by Rossiya Airlines. I booked the flight late, so I paid a considerable premium on the ticket. That said, it was cheaper than the roundtrip ticket on the Sapsan high-speed train from Moscow to Peter. As expected for a holiday weekend, the flight was at or near capacity. The A319 had more leg room than my last flight on the A319 I flew with S7 airlines, but not much more. Boarding is not by zones, or by class it seems in Russia. It is whoever gets in line first, and a bit chaotic. The line typically forms quickly before boarding, and it is better to be early in line. Basic economy traveling is cheap within Russia, but like airlines worldwide the charges add up with luggage, etc. So everyone tries to just bring carry-on bags. Therefore, if you have carry-on luggage, you need to get in the line early or you might not find any overhead storage space. The flight is relatively short, about 1.5 hours, so you can tolerate a little discomfort. The flight attendents were professional, but not friendly. Once airborne, they hastily served a small, rather tasteless snack and choice of water, tea or coffee - no juice or alcoholic beverages. The temperature in the cabin was very warm - an experience that I have had on every flight I have taken inside of Russia. Russians tend to like it warm, but this was a bit too warm. On the return flight to Moscow, we sat in a holding pattern above Vnukovo airport for about 45 minutes and ended up reaching the gate 35 minutes late. No reason given by the pilot when he informed us of the delay, but delays sometimes happen because Vnukovo-2 is used for flights of high-ranking government officials. Overall, since I booked the tickets late it was an expensive flight, so value for the money might be skewed to the negative. However, that was my fault. That said, the flight was nothing outside of the ordinary.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMoscow to Saint Petersburg
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"kind and attentive"

(Israel)

I flew Rossiya Airlines from Tel Aviv to Yekaterinburg via Saint Petersburg in January. Both flights were on ancient A319's. No IFE of any sort. Flying from TLV-LED is 5 hours, and very long without any IFE. Bring a book. Crew very mature, probably ex Aeroflot, but very kind and attentive and you can tell they are serious about their job. English is hardly spoken, one girl could not even answer a simpe question of "how long is the flight" and called another girl to assist me. Food was very basic but no complaints. I sat in an Emergecy exit which was very nice, lots of leg room. I had the same seat assigned for LED-SVX, but for some reason at boarding it was changed for a regular aisle seat with no explanation or apology. Needless to say I was upset, and demanded answers from the head Stewardess, who could clearly see that my old seat was crossed out with a pen, and my original seat, 9C, was not honored. She tried to convince me in poor English to take a middle seat in the Exit row. I was not happy about it, but realized I lost the battle. A few minutes later the same head Stewardess offered me an aisle seat with the one next to me empty. It was a nice gesture, and proved that she cared about my complaint. That's rare these days in the airline industry. Catering was very poor, a tiny sandwich with drinks. Nevertheless,they brought me safe and sound to SVX.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTLV to SVX via LED
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

Rossiya Airlines customer review

(Ukraine)

I used Rossiya around 30-35 times within last 12 months due to frequent trips to St Petersburg where Rossiya has its home base. Some good things happened due to integration of Rossiya and Aeroflot ground handing. Aeroflot is a quite civilized business so they taught Rossiya check in staff how to organize check in and how to politely serve customers. Ticket office services even despite coming to Aeroflot brand remain slow and helpless with insufficient staffing. Online services have all migrated to aeroflot.ru so all work fine. For some reason Rossiya still maintains its own website (quite shabby though) but clicking to check in or ticket purchase will all lead to aeroflot.ru. Inflight experience is well deserved 2 star with every effort put not to allow it to become 3 star. Meal service is the worst in the air (inedible sandwich plus cup of tea/coffee that are better not to taste). Bring your own food and drink from the airport. Their aircraft are second hand A319 with median age about 20 years or same aged B767-300 where seat configuration is 2-4-2. Toilets are old type (non-vacuum) so some terrible smells have accumulated within their lifetime. Legroom is non-existent on every plane type so I always try to get seat in emergency row. Seat comfort is the worst part of travel with them. Unbearable and painful if you're on a long flight. The crews are old soviet style. Even younger ones miss normal modern communication skills. Their English is usually incomprehensible so I don't get how foreign passengers can get flight info or even being communicated with. But there is one strong reason why this company is 2 star not 1 star. They are always on time. Not a single flight I was on have been more than 5-7 minutes late. Never. So that's why they fairly deserve their strong 2 star rating.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Rossiya Airlines customer review

(Italy)

I flew from MPX to LED. The plane took off and arrived on time. The airplane and the toilets were clean. There was no inflight entertainment. The crew were very present during the flight but with basic English skills. The seats were very small and a very reduced leg space. They served us excellent food. Very surprised of the quality for an excellent price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Rossiya Airlines customer review

(Czech Republic)

PRG-LED SU6222 15/8/14. LED-PRG SU6221 20/8/14. Worst experience ever! Very used old and dirty aircraft old staff! No shop (you can't buy anything) food was just some awful sandwich (thrown away) no alcohol no sweets. Staff were unpleasant. Absolutely can't recommend I hope it was my last flight with this company.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Rossiya Airlines customer review

(Germany)

A319 from FRA to LED on 2014-03. Very good seats sufficient leg room. Good food and beverages. I miss the glass of wine. No Audio / Video onboard but fine for 3 hours. However for this excellent price it is acceptable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Rossiya Airlines customer review

(France)

Samarkand and St Petersburg. Check in took about 1 hour there was only a few people before us. The agent refused to check in our luggage until our final destination which was Paris. It took 20 minutes to explain that we could not check in them is St Petersburg because we had no visa for Russia. The boarding was very long and they made everybody go out to board the oldish 767. It took about 20 minutes standing outside at night to get into the plane. The crew were unpleasant there was no inflight entertainment. The food was okay if you want to eat fish at 4am. We had a 1 hour delay on arrival and it took 1 hour to get off from the aircraft by bus. The following flight between St Petersburg and Paris was also a bad experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Rossiya Airlines customer review

(United States)

I flew from St Petersburg after switching from the international to domestic airport. We all crowded on buses to get to the plane then we all rushed up the stairway to the plane with no lines no order no controls. The plane was full the seats were horribly tight I am only 5'11" but could not slouch even enough to let my head rest on the seat. The food was pretty bad though I was expecting worse. The lights kept flashing on and off getting bright dim flashing. It was about the longest 5 hours of my life.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
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